5800 XM: Problem with Home Screen

Question

Hi People,
This is the problem I have and any assistance will be greatly appreciated.
Well, the problem is on the home screen (desktop) of my phone none of the icons are working. When I select the "Shortcuts Bar" as the homescreen theme, the phone does not display any of the shortcuts on the home screen. When I touch the locations where the shortcuts would be (on the homescreen) I can see the hit area getting highlighted, but nothing happens (also none of the shortcut icons are shown either).
Further, the "phonebook" and the "dialler" icons at the botton of the screen don't work either, when I "touch" them (atleast the two icons can be seen here, but nothing happens), plus pressing the "green" hardkey does not bring up the dialler screen as well.
I tried everything I could think of, such as stripping out all themes and even tried a facotry reset, but none of these did any good.
Everything else works fine on the phone (including the contacts bar on the home screen) and the phone has 40+ mb free (C drive). So, I'm pretty much clueless as to what might be wrong here.
Greatly appreciate anyone's help on this.
Thanks,
Gehan

Answer 1

the last option might be a way to go since you can't even acess dialer. it is not recommended for all things but in those cases it might wrok for you also read carefully
With all these operations I recommend you TAKE OUT MEMORY CARD and DO A BACK UP OF YOUR STUFF!!!
NOTE: In front of the hash key ( #) there is also a STAR key that people often miss and state that the code does not work.
1.. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data) Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for ALL operations listed here is 12345.
2.*#7370# - Reformat your phone (out of the box, tho keep in mind that most newer nokia phones at least n series, e series and s60 based phones have udp - user data preservation so not ALL data may be lost. still it is a good idea to always do a back up of your stuff.)3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
3. hard reset - hold the following buttons * (star key), 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, /GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. ) For Nokia N97 (unofficial version but works) is SHIFT /SPACE BAR / BACKSPACE while holding the power button. Again do not let go until you see the handshake screen.
If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service for assistance. 
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....