5800 xpressmusic proximity sensor operation - comp...

Just trying to figure out if my proximity sensor is working ok or not. During dialling or calls the screen does not blank.  Changing the sensor settings (Settings>Phone>Sensor settings) does not seem to make any difference.  Does your 5800 do the same?
I watched a youtube video where the user shows how his screen blanks as soon as the sensor is covered after dialling a number say. So I think this is how it should work. Or maybe this function changed with later firmware??
The phone has the latest firmware and was recently soft and hard reset. 
Interested to hear from others who have the same phone and latest firmware to see if yours works the same.  PLEASE no comments saying "take to Nokia Care" or "reinstall firmware" - they won't help.
Now running a 701, beautiful phone to handle and use...now that it has stopped sending my personal information to Nokia via 360Panel [rolls eyes]

the proximity sensor will work based on the lighting of the room, if the room is pitch black it won't work, if you have lights on, it will work when you cover it.
why Nokia change it's functionality with the firmware? if still the sensor doesn't work, you must take it to Nokia Care to inspect and fix it.
Greece Nokia X6 RM-559 v40.0.002

Similar Messages

  • Today I get issues with thte device. When I in a phone call, the screen don't auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently.

    today I get issues with my z10 device. When I in a phone call, the screen don’t auto turn off. There is no a screen protector on there and it seems that the built-in proximity sensor is not responding. I have to press the screen with my face accidently. can anyone help me with this?

    Same issue already several weeks.
    And we are not alone:
    http://forums.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/i...
    At all there is, I think, 4 threads in parallel about this issue at CB forums. One of the:
    ms.crackberry.com/blackberry-z10-f254/proximity-sensors-still-not-working-my-z10-891783/index5.html
    I already contacted BB Help at Twitter. Answer:
    Thanks for the information. It seems that you have installed an OS version higher than the one supported by your carrier on your device. Please contact your carrier to get the supported OS version and try the proximity and light sensors. Let us know if you need further assistance. Cheers. ^LFC.
    I did replay:
    You are confused me. Phone got updates over network automatically. On crackberry forum a lot of people from different countries and with Different OS version, but with the same problem. Hi, this is thread at CrackBerry: http://forums.crackberry.com/blackberry-z10-f254/proximity-sensor-906493/index3.html
    This my replay was 22 of march. No more answer from BB.
    I can't contact my operator - 3UK, because I bought my from on Amazon from Amazon. This phone not from operator - seller is Amazon.
    What I already done:
    For last week, I read, how to install OS using Sachesi and Autoloader. I used Sachesi to load 3 UK version, I installed autoloader from this links:
    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
    This
    For Z10 models STL100-1, 2, -3, -4: Download 10.2.1.1925
    Doesn't help
    And this:
    For Z10 models STL100-2, -3, -4: Download the 10.2.0.1803 OS
    No result.
    After install all of them phone wants to update to 10.2.1.2102 by air.
    BBVE in all versions sais: Can not obtain data from sensors.
    Dear BB support, please, can you explain, how to resolve this issue?

  • Proximity Sensor locks touch screen

    Hello, I got a Z1C, the screen broke and I replaced it with a new funcioning one, but the problem is that whenever the proximity sensor notices that something (ear, hand, pocket) is closing in on it it does its function of locking the touch screen but it wont release it.
    meaning if the proximity sensor senses something is near it it will lock the touchscreen but it wont release it, not unless I restart the phone by pulling the sim card out/in.
    This is very annoying seeing as whenever I pull it out of my pocket / make a phone call I gotta pull the sim out and in again.
    I tried changing screen, sent the phone to a lab who said that the sensor is perfectly fine and even hard reseted the phone, nothing works!
    is there anything I can do? any drivers related to the proximity sensor?
    thanks in advance,
    Tal Lavi.

    I can't be sure this will work but you could try performing a system repair as this will often fix issues - This will factory reset your phone
    Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
    Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
    If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
    If that fails then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/
    For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman

  • 5800 XpressMusic ScreenFreeze

    I've seen plenty of references to this fault on the internet generally, but surprisingly not on this Nokia forum.
    As often as not, I'm unable to answer an incoming call; the screen "Accept call" button has no effect. In addition, during calls, the screen goes black and I can't bring it back to life, and hence can not access the dialler, loudspeaker, etc- also, the only way I can end a call is by pressing the red button.
    This problem has only started recently- in my mind I link it to a software update which was broadcast to my handset 2-3 weeks ago. My retailer has never heard of the problem, but hundreds of Nokia 5800 customers obviously have! They just suggested resetting the "factory defaults" (I can't fo this, as I need an "unlock sode" which I haven't been given.)
    The phone is only about 3 months old, and this is the second fault- it's already been away a week being repaired for another fault (icon's disappeard from screen). Without doubt this is the most unreliable phone I've ever had in 20 years. And what a poor policy only to repair a phone when brand new!! How happy do Nokia imagine their previously very loyal custoemrs are when they have to be without a phone for a week at a time?
    Does anyone out there know what cauese my problem, and how it can be fixed?
    From an ex-Nokia fan!

    This problem has been covered several times on this forum.
    The problem is usually caused by poor quality screen protectors and cases that do not have holes in the correct places.  This causes the proximity sensor to think that it's covered which will make the screen stay black when receiving and during calls.
    The solution is to remove your screen protector and/or case and see if it works correctly.  If it does work you need to buy a better, compatible case or protector.
    If no case or protector are used then your phone has suffered a hardware fault with it's proximity sensor.  You can get it repaired under warranty at a nokia care point.
    Care points/service centres and repair info:
    UK • Europe • Asia-Pacific • USA •
    Canada • Middle East and Africa
    Elsewhere: Click here, select your country, go to the support section, then select repair.

  • 5800 XpressMusic E-Mail Problem

    I used for about 6 days the integrated email client of my new Nokia 5800 XpressMusic but now it doesn't work anymore.
    It just stays fol a long time "Connecting to mailbox", and after 2-3 min or something, it says "Operation Time-Out".
    I didn't change any of the settings
    I can fully access the mailbox from the web browser.
    Can you help?
    Thanks

    hgohel wrote:
    Yes, there is another client you can try - the new messaging client from Nokia.  I don't know the exact name, but look in the Email forum and you'll find a discussion and links.
    It's here: http://email.nokia.com/

  • Proximity Sensor: What if Apple told everyone to use their headsets?

    That's essentially what they're doing by providing free bumpers. Not everyone is going to need it, cuz not everyone is going have reception problems. Though, the underlying cause for reception error (placing the antenna in an area where a user is likely to bridge it) will still be there.
    My point is, what if for those people experiencing the Proximity Sensor issue, Apple just decided to say hey... use the speakerphone, use the supplied headset, or just hold it away from your face?
    At least they finally addressed the problem, but it seemed like an after thought. Till the problem is fixed, I've been using the headset, but the thing is I shouldn't have to.
    BTW: I can't return it, cuz my 3G is gone and my ultra-durable-scratch-resistant screen cracked (my fault, I know :p)

    w7ox wrote:
    Demarius wrote:
    BTW: I can't return it, cuz my 3G is gone and my ultra-durable-scratch-resistant screen cracked (my fault, I know :p)
    Would a cracked screen affect the operation of the proximity sensor? I wonder.
    Phil
    Nah.. I was experiencing the problem before I accidently dropped the phone. I had took it in to an Apple store, and they offered to replace the phone for me, but I had to come back when I had more time and a day off from work. Well the day, I was supposed to come in, was the day I dropped my phone. MY BAD!!!, oh well.. hopefully it's a simple software fix.

  • Disabling the Proximity Sensor

    I frequently use skype on my android to do video calls, and sometimes I want to tab out of the call to look something up in my browser. Unfortunately, when I tab out of the video call, skype seems to register the call as an audio call and switches on my proximity sensor.  This is annoying, as my fingers trying to manipulate the screen will instantly turn off my phone's screen while I am trying to use it, and then I have to swipe to unlock the screen once I take my finger away from the sensor.
    I am wondering if there is a way to disable the proximity sensor for skype. Turning off the phone's proximity sensor in the call menu does not disable the proximity sensor in skype, I have tried this solution. I use an unrooted Galaxy S4, if that is at all relevent. 
    Thanks in advance for any suggestions. Even if you do not know for sure, any ideas anyone can toss out may help me in figuring it out myself.
    -Andrew

    I've seen the Krusell case for the 5800 and although it has 2 holes cut out at the top, they are for the camera and light sensor. not the proximity sensor which is still covered up. Another case i've seen (PDAir has one long hole cut out going from the light sensor to the camera. this ones seems to work ok as the proximity sensor is not covered. an easy fix is to cut the strip of leather out dividing the camera and light sensor. Depends whether you're willing to cut up a £20 case.
    Message Edited by foxmeister on 27-Mar-2009 03:27 PM
    If this Post is helpful. A click on the White Kudos star is always Appreciated
    Last Nokia: Nokia Lumia 800
    Current Phone: A Non Nokia Device
    Previous Phones:Don't Ask ;-)

  • Bad Reception, Muffled Bluetooth Voice, Crazy Proximity Sensors

    I would like to start a new thread to summarize all major the problems of the iPhone 4. Apple has to either release a software update or just do a total recall for all iPhone 4 users. Consumers should NOT be responsible for the time they have wasted to troubleshoot the device, paying the restocking fee or buying a Bumper Case.
    1. Antenna: In spotty area mostly running 1900 MHz band, the iPhone 4 reception degrades until 1 to 0 bar when the hand or any conducting material has blocked the bottom left of the phone with a notch on the stainless steel antenna.
    2. *Muffled Bluetooth audio quality:* where the listener has no way to hear a clear voice at all beside a muffled voice with low volume when speaker is using a Bluetooth that is connected to the iPhone 4. It happens to various Bluetooth headsets on the market including the Jawbone, Jawbone Icon, Plantronics 925, Sony, Motorola, and more. The muffled sound does not occur consistently. Sometimes is clear, but most of the time bad.
    3. *Proximity Sensors:* Not sure if the sensor is located on top of the ear piece. During a phone call using the ear piece, people are experiencing trouble with the screen goes on and off and the face controlling the screen unintentionally which leads to hang up, mute, and other types of accidental operations.
    These are critical issues that affect normal phone calls and iPhone 4 has failed to achieve anyone of them.
    Message was edited by: squarejp

    espleyk wrote:
    Really sorry to burst into your discussion, but I can't find any way of asking a question.
    Like you, it's my first smartphone and I am really frustrated with it too. Am awaiting delivery of a new phone today due to its inability to connect to the internet or for me to get email.
    But today's frustration is this and it's a really urgent query that I'm hoping someone can help me with quickly before the delivery man arrives.
    Having spent all day Sunday getting my contacts sorted out, I'm nervous about losing them. So installed ovi suite this morning and apparently successfully to copy my contacts etc through content copier. It said it had saved them to
    C:\Users\Karen\AppData\Roaming\Nseries\ContentCopier\2009-07-23Nokia N97 (2).nbu. However when I went to look for the folder AppData, it doesn't exist and I can't find it anywhere.
    Any idea where it may have gone and what I can do to get my contacts onto my pc. I've tried going through the mass storage route on the phone, but then the folders that appear do not hold the contact details anywhere.
    I am desperate (in so many ways ;-)
    Any help gratefully received
    Technopigmy 
    to see the Appdata folder on your pc you need to Show Hidden files and folders.
    using windows XP (not sure about vista) goto My Computer. on the menu bar, select "Tools" then "Folder options", then "View". select the option that says "show hidden files and folders"
    Another way to get the contacts from your phone is using PC Suite. Select the "Contacts" function in pc suite.
    once this opens, highlight the contacts you want to copy and go to "File" and "export"
    here you can export your contacts as a text file or as a csv file for that you can open in Excel etc.
    Message Edited by foxmeister on 23-Jul-2009 12:53 PM
    If this Post is helpful. A click on the White Kudos star is always Appreciated
    Last Nokia: Nokia Lumia 800
    Current Phone: A Non Nokia Device
    Previous Phones:Don't Ask ;-)

  • 4.1 update completely screwed my proximity sensor

    I have an iPhone 4 and never suffered any issue with the proximity sensor.
    After the 4.1 update the behavior is totally random. I make several calls and I saw
    the screen turn on and off permanently with the phone a half an inch of my head.
    I also noted that the apparently solution implemented by Apple to solve this issue
    is add some delay in the operation of the sensor. I see that the response is slow.
    Any one with this problem too?
    Thanks!

    Test 3 is the main test, simply because it is fairly consistent and is one of the quickest ways to get the worst results. The other tests are essentially variations, such as the one where it shows the problem even if you don't move it fast after the screen comes on.
    You're the first one to provide feedback with something besides 4.1 so I really appreciate it.
    Okay, so it turns off between 1.25 and 1.5. Almost every test I've done or I've seen reported with 4.1 has it turn off at 2 inches. I have had as high as 2.5 once and been a bit below 2 a couple times. If I ever got down to 1.5, it was only once.
    This fits various comments made when the phone first came out - that the screen lights up sooner than prior phones and I think your numbers match some of those reports.
    For this part of the test, if you haven't upgraded yet, I would just say run it a few more times from scratch - I don't even know if that OS does a reset if pulled far away for a few seconds, though I suspect it does. The repetition helps us recognize if one try is giving unusual results.
    You said you dropped the card and that the screen reactivated at 5/8". Did you just do that once? Or, after it lit up again, did you drop it again and see if it kept getting lower? This is what I did on my video - I could keep getting it lower and lower, at least to a certain point.
    Also, when you raise it and the screen comes on, you could also slowly put it back down to see where it is before turning OFF again. I suspect that if it turned on at 5/8" that it will stay on down below a half inch. That is, ultimately, the critical figure.
    If you really want to take the time, you could also just try making some regular call and see if it acts up (I find I need to turn the brightness up all the way to really see it without having to make a special effort to look out of the corner of my eye).
    But some people won't have the problem affect them in normal use right away (some almost never). So, unfortunately, a limited testing time on real calls only tells us anything if it is so bad for you that it hits you right away!
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    Of course, once updated, you have the experience in the real world on every call you make thereafter for that part.
    Now, I really hope you don't start with a working phone (from the numbers you gave so far, I would say it isn't) and then, after 4.1, have it stop working right.
    But if that happens, the data you can then give from this test will be the most important we could have at this point.
    Thanks.

  • Light and Proximity sensors not working

    Hello.
    Recently, my Z10 hasdeveloped a very strange problem: light and proximity sensors would not work on the device. My Z10 no longer auto-dims the screen, and the screen stays on during calls. According to BBVE, light and proximity services are both listed as unavailable, and tests could not be carried out for them. Restarting the device seems to fix the problem temporarily. I am completely out of ideas what to do next, since this issue is very annoying. So far, I have tried:
    Performed hard reset
    Performed OS reload via BB Link
    Used an autoloader to load developer OS
    Did a battery pull
    Did a security wipe
    I spent a lot of time looking for a solution to this problem, and seems like it is relatively widespread issue - even affecting new devices like Passport. Any assitance would be greatly appreciated. Thank you.

    Leslie8120 wrote:
    Radishface wrote:
    Hello.
    Recently, my Z10 hasdeveloped a very strange problem: light and proximity sensors would not work on the device. My Z10 no longer auto-dims the screen, and the screen stays on during calls. According to BBVE, light and proximity services are both listed as unavailable, and tests could not be carried out for them. Restarting the device seems to fix the problem temporarily. I am completely out of ideas what to do next, since this issue is very annoying. So far, I have tried:
    Performed hard reset
    Performed OS reload via BB Link
    Used an autoloader to load developer OS
    Did a battery pull
    Did a security wipe
    I spent a lot of time looking for a solution to this problem, and seems like it is relatively widespread issue - even affecting new devices like Passport. Any assitance would be greatly appreciated. Thank you.
    Did this problem occur suddenly or have you donwloaded any apps (android port) before the problem started ?
    Hi there!
    This problem occured suddenly, during normal operation. I don't have any Android apps installed. I even got the same issue right after I reloaded the OS and after the factory reset. Very strange.

  • Nokia 5800 xpressmusic Update problem

    So, my nokia won't update via NSU, Over The Air, or the Ovi Suite.
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    As you have stated.. the phone is locked to Orange - UK.. You will be able to update only when Orange - UK will approve of that..Since when are you having this phone ? You may contact the Operator in this regard and point out that its almost 2 years old version.. Good if they agree to do that....
    --------------------------------------------------​--------------------------------------------------------​--------------------------------------------------​--If you find this helpful, pl. hit the White Star in Green Box...

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    Hi,
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    Leslie8120 wrote:
    Radishface wrote:
    Hello.
    Recently, my Z10 hasdeveloped a very strange problem: light and proximity sensors would not work on the device. My Z10 no longer auto-dims the screen, and the screen stays on during calls. According to BBVE, light and proximity services are both listed as unavailable, and tests could not be carried out for them. Restarting the device seems to fix the problem temporarily. I am completely out of ideas what to do next, since this issue is very annoying. So far, I have tried:
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    Did a battery pull
    Did a security wipe
    I spent a lot of time looking for a solution to this problem, and seems like it is relatively widespread issue - even affecting new devices like Passport. Any assitance would be greatly appreciated. Thank you.
    Did this problem occur suddenly or have you donwloaded any apps (android port) before the problem started ?
    Hi there!
    This problem occured suddenly, during normal operation. I don't have any Android apps installed. I even got the same issue right after I reloaded the OS and after the factory reset. Very strange.

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