5D Mark III issues

Why cant I view my RAW files from my canon 5D Mark III, even after installing the 7.1 Raw update? last week an Adobe phone rep said it was because CS5 doesn't support my camera. Now that I'm getting the same message with CS6 I'm confused.

Hi. Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I'm moving your question to the Adobe Camera Raw forum. Your current discussion will not be interrupted.

Similar Messages

  • Lightroom 3, CS5 & Canon 5D Mark III Issues

    I have read the product support and am I right in understanding the you need camera raw 7 to import RAW files into Lightroom with the Canon 5D Mark III?  And that this is not supported with CS5?  I am unable to import RAW files into Lightroom 3.  I use a Mac OSX platform.  Please help...

    You need ACR 7.1 or LR 4.1 to open 5D M3 raws...either that or download the free DNG Converter 7.1 and convert to DNG so LR 3.x will read them.

  • Canon 5d Mark III and Lightroom 4.3 tethered shooting issues.

    I bought a new Canon 5d Mark III and upgraded my lightroom to 4.3.  I have been having issues shooting tehtered.  I'll shoot and get some frames coming in and when I start plugging away the program bar will spin and I'll only get a few grey frames and it just kind of freezes.  I don't know what to do. 

    LR4.3 was supposed to improve Lightroom's built-in tethering, but in my experience it still has some reliability problems - especialy in recovering from broken connections (not just unplugging USB but also if the camera loses power by sleeping or when changing a memory card).
    Sorry if some of this is basic info, but I'd recommend you try a different USB cable - the cable end that connects to the camera is easilly damaged in a way that makes a connection possible, but unstable (I strongly recommend finding a cable with a 90 degree downward bend at the camera plug). Also, we often have to send a camera body in to have the USB port serviced. Canon has begun to provide a small rubber boot to reinforce the USB connection at the port, but they won't sell the part outside of a repair service. Be sure to use some kind of stress-relief for the cable at the camera. Tethertools sells one, but I've made mine DIY with a little string and a small binder clip... nearly free. Finally, be sure your cable is less than about 15 feet. If you need to go longer, I've successfully tethered with two cheap powered repeaters from Monoprice, but no single link should be over 15 feet.
    Oh yeah, also set your camera to not sleep for a long time.
    Beyond all that, is using EOS Utility for capture and LR Auto-import a viable option for you? It works very well for me. I use the Apple "Image Capture" app to tell my system to launch EOS Utility whenever the camera is connected - and set EOS Utility to launch into remote capture/camera control mode. It's very stable and recovers from disconnects or camera power loss and the remote camera control/live view can be pretty handy.
    Another plus is that if you do need to disconnect USB and shoot to card, you can just copy new images from the card to your watched folder and they are imported to Lightroom with the same settings and location.
    The only downsides for me is that there is no way to have a crop apply to new images using auto import -- and I have to re-save my develop preset each time I make a change. Using the "Same as Previous" option under develop settings in native tethering is so great for this and I'd love to see a similar option added to auto import.
    Hope this helps.
    -Andy

  • I think I am having shutter issues with my 5D mark iii. image is vignetting on top of frame.

    I think I am having shutter issues with my 5D mark iii. image is vignetting on top of frame. ( left side when shooting portrait).
    does not happen all the time. shoot 20 frames, not a problem then will happen 4 or 5 in a row or every other shot for a few shots.
    Studio situation with 4 lights but it is not a light issue. subject is dark also. all lights fire at full.  happens weather at 1/100 or down to 1/20. these 4 examples were shot at 1/50  f 10 iso 100. raw converted to jpeg. shooting teathered but I dont think that matters. has anyone else had shutter issues? can any one from canon give me any info or help??

    It may be that the flash is firing as the shutter is opening... but if you're having an issue with a sticking shutter, the shutter isn't completely open when the flash fires.  
    If this is the case then it wouldn't matter how long the shutter is open because the flash doesn't provide light continuously when the shutter is open... it only gives a burst.  That momentary burst is normally fired at the moment the shutter finishes opening up completely (but if the shutter is sticky and isn't completely finished opening when the flash fires... you'd have a dark edge.)
    If you used 2nd curtain shutter so that it doesn't fire until the moment before the shutter is intended to close, you shouldn't see vignetting even if the shutter is sticking.
    But this makes me wonder what the shutter count is on your body and if it needs service.
    Tim Campbell
    5D II, 5D III, 60Da

  • Having issues opening raw files from Canon 5D Mark iii in Photoshop CS5

    I cannot open RAW files from a Canon 5D Mark III in Photoshop CS5. I get an error saying "
    Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
    Please visit the Camera Raw help documentation for additional information."
    Documentation seems to be no help.
    Any ideas?

    You can download the updates manually and try to install them Adobe - Photoshop : For Macintosh
    If you can not get CS5 updated you may want to consider  Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Search Results
    1 (800) 833-6687Adobe Systems, Customer service

  • EOS 5D Mark III Lightroom Issues

    I have a very old Mac Book Pro, running on 2 gigs of memory and the last version of software that this Mac will take.  With that being said, is there any Lightroom program I can use to work my files in RAW from my new 5D Mark III?
    I travel a lot, so I'd like to be able to use my Mac on the road to see some of my files.
    I have a Windows 8 desktop at home and the newest version of Lightroom and Photoshop CC on it.
    But for the life of me, I cannot find a Lightroom version that works with the new Raw files this camera puts out.
    Any help and/or suggestions would be greatly appreciated.
    Thanks!

    I haven't used a Mac in a decade or more, but I believe you need Lightroom 4 or 5 to handle 5D III RAW files. Your Mac OS may not be able to handle one of the later versions of LR. You can check the Adobe site for compatibility: which version of LR is needed for 5D III and which version of Mac OS is needed to run that version of LR.
    A fairly simple solution would be to shoot RAW + JPEG and only copy the JPEGs to your older computer. Those should be viewable with any version of LR or other s'ware you might have on the computer. You probably wouldn't want to do any serious editing, but at least could check the files. To conserve space, you might set the JPEGs to one of the smaller sizes.
    Alan Myers
    San Jose, Calif., USA
    "Walk softly and carry a big lens."
    GEAR: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
    FLICKR & PRINTROOM 

  • Elements 8 .CR2 Issue with 5D Mark III

    I just bought a new Canon 5D Mark III.  I have Elements 8.  I also have an older Canon Rebel XSi.  When I try to import the new .cr2 files from the Mark III into Elements the program is telling me that the files are corrupted.  I know that Elements can read other .cr2 files as I have thousands of them loaded in from my old camera.  In addition, Windows 8 is able to view the new files by simply using the native photo viewing program built into the operating system.
    What do you think may be wrong?  This is the first test batch of photos from my new camera.

    Canon 5d mark 3  is supported on Camera raw 6.7, which is compatible with PSE 10 & 11.
    You can use DNG convertor 6.7
    refer the following to knowmore:
    MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5374
    Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5375
    Thanks
    Harshit yadav

  • Camera Raw 7 does not recognize Canon 5D Mark III RAW files

    Hello,
    I have Adobe Creative Cloud installed and I use Adobe Photoshop CS6 with Camera Raw 7. Photoshop nur Bridge CS6 do not recognize the RAW files from the Canon 5D Mark III, though it says on the Adobe support site that the camera is supported since Camera Raw 6.7
    When I try to open the .cr2-File I get the message "Photoshop cannot open the file".
    I use Win7 (64 Bit).
    Any help?
    Thanks in advance,
    Robert

    Hi Robert,
    Its a known issue as the PS CS 6 was launched with ACR 7 however the support in Photoshop CS 6 would come with ACR 7.1 update which will be live soon.
    You are completely right in saying that Canon 5D Mark III was supported in ACR 6.7 but it was only intended for >PS CS 5 & 5.1.
    In the meanwhile if you want you can download the RC version of ACR 7.1 from labs.adobe.com.
    Thanks
    Mandhir

  • Upgraded Adobe LR 4.1, CS6 Beta & got the Canon 5D Mark III, WHEN is next dot release Camera Raw?

    I Purchased the Upgraded Adobe LR 4.1, CS6 Beta & got the Canon 5D Mark III, Mac Pro server update to Lion, WHEN is next dot release Camera Raw? My workflow has trippled in time because of this issue. I'm so frustrated with having to convert images in a slowed up piece of crap canon software package and then wait another decade for the newest LR to load the images I could crap fire! Come on Adobe, where's the release? After a few grand you'd think we'd get a better response time. As for Canon, they are not consistant with community software sharing and can kiss my *!! because to leave Adobe hanging sux!
    There should be new laws that penalize jerks that screw with workflow!
    Time is money, let's go Adobe!

    "so there are no Adobe staff here to see your rant."
    Oh, they're here    and they see it...
    BTW this might help?

  • Camera Raw Camera Calibration Tab and 5D Mark III

    I don't think that many people do this in camera raw, but it was kind of an important step in my workflow with the Canon 7D before and is just not working the same way with the 5D Mark III now.
    In the Camera Calibration Tab (Third from the right side) I always changed Camera Profile from Adobe Standard to Camera Standard or Camera Portrait. This step made the image automatically look better, contrast was better and the highlights look a lot better that way. Of course the "Camera Portrait" option makes the image a lil bit red, like the Picture Style in the camera does. But it was an easy adjustment with the Hue Slider of the Red Channel. Like I already said - really great improvement of the image on the 7D raw files, beautiful highlights, shiny, contrasty and so on... Same stuff worked with 5D Mark II perfectly, too.
    Now with the 5D Mark III the "Camera Portrait" option, my favourite one, gets me pretty bad results. The Image is too strong oversaturated, too much red in the skintones and in the shadows, too! Shadow contrast gets worse and I can't control this settings the way I did before with the hue/saturation sliders of the channels. It's too extreme red or it's too yellow, but not something right between this extremes. And the highlights get some green tint, so it's no real optimization of the image overall quality at all, like with the other cameras. I don't know if the support of the 5DMIII is still not up to date... It is not only my camera, I also have asked other photographers with a 5D Mark III and they have the same issues changing the camera profile. Lightroom has exactly the same effect... It would be great, if an Adobe Employee can forward this issues, so that it gets tweaked with the further updates and 5dm3 will work the same way in camera raw like mark 2 or 7D.
    Sorry for my bad english

    Yes, white balance is another possible reason for mismatch
    These rules apply:
    - if you use white balance "as shot", then white balance in ACR will be the same as from camera or DPP (in a sense - what is white color in ACR will be white in DPP also). However, color temperature/tint shown in ACR will be probably slightly different than value recorded in exif of jpeg or raw file. It's because in that case, whitebalancing is performed using some metadata in raw file by both ACR or DPP, while temperature displayed in ACR is calculated from that metadat using color matrices in selected profile, according to a formula from one book (as documented in dng sdk), while DPP is probably using some other formula or slightly different color matrices
    - the same will happen if you use WB dropper on exactly the same position in the photo by both ACR and DPP
    - but, if you use the same temperature preset in ACR and DPP (for instance 5200 K), then white in ACR and DPP will probably be a bit different, because whitebalancing is performed in oposite direction now (ACR calculates RGB multipliers from that temperature and using color matrices in the profile)
    I hope this was understandable, although it's a bit complicated

  • CANON 5D MARK III TO FCP 7-WHY ARE THERE LINES IN MY VIDEO?

    Hi there, so Ive just upgraded from the T2i to Canon 5D Mark III and this is the first time I'm importing footage to final cut. I have FCP 7 (Mac computer) and my video files are 1920x1080, h264 codec shot at 30 fps (29.97). Previously, when importing from the T2i, I used MPEG Streamclip to convert my video files to Apple Prores 422, and then import those compressed files into FCP 7, with field dominance being UPPER, pixels SQUARE. I never had an issue of quality loss or lines through my viewer and canvas using these settings. However, after attempting to do the same with my footage from the Mark III, I got lines through my footage. After researching a bit, I was convinced that the way to eliminate the problem was to download the 5DTORGB app for $50. This has not fixed my problem! Have tried multiple combinations of different field dominance settings and nothing is working. Is this an interlacing problem? I attempted to catch a screenshot but everytime I pause the video or take a shot, the lines do not show...I do not know what is going on! My original mov files are fine, it is only once I convert and import to final cut that they get these little lines... I am desperate for answers, please someone help!!!

    You need to ask this on the Final Cut Studio forum.

  • Corrupted images captured by new 5D Mark III

    Hi,
    I got two corrupted images while shooting with my new 5D Mark III..I was using 45mbps sandisk extreme SD card and the mode was only JPEG(fine). After getting two corrupted images I shoot 1k images but no problem there after..Later I copied those images in my HDD except two corrupted images all are looked nice.. My y question is what was the actual problem?Thank you in advance..
    Solved!
    Go to Solution.

    I'd advise at least doing a quick in-camera format each time you insert a memory card (or right after downloading, if you use the USB cable to transfer your images).
    The in-camera format preps the memory card for use, configuring it with some needed file structures and writing over old files.
    If you ever format in computer, always re-format it in your camera before shooting. It's possible that the computer won't configure the card in a way that will work properly in the camera.
    Usually corrupt images are due to card issue or connectivity when downloading. If you are seeing the corruption in the camera, then I'd first suspect the card (either it's faulty, or it's configured incorrectly, or something on there is causing a conflict).
    I once corrupted a number of images on a Compact Flash by opening the memory card door and pulling the card out too quickly, while the last image or two were still being written. It corrupted about 1/3 of the images on the card, not just the last one taken. Initially all the images on the card were unreadable, until I ran a recovery program. That was able to repair about 2/3 of the images... roughly 200 out of 300 images, if I recall correctly.  
    The worst corruption issue I've had (in ten years shooting digital almost exclusively, nearly 20 years shooting some digital), was due to connectivity issues. I had a card reader connected to a USB hub. Took it off the hub and connected it directly to the computer's USB port and the problem was solved.
    It's possible, but pretty rare that the camera itself causes occasional corrupt files. Usually if the camera starts throwing off corrupted files, it's most or all images... not just an occasional one. I'd keep an eye on it and if it continues happening, try a different memory card first. If it continues to happen with a different card, have the camera looked at.
    Alan Myers
    San Jose, Calif., USA
    "Walk softly and carry a big lens."
    GEAR: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
    FLICKR & PRINTROOM 

  • Lightroom 4.2 will not import from Canon 5D Mark III

    When trying to import photos from my Canon 5D Mark III into Lightroom 4.2, the import usually freezes up at some arbitrary point.  It will either crash lightroom altogether, or it will have a message saying "could not import all files, files could not be read."  (something along those lines.)
    I am using a 1 year old iMac with a 1 TB HD.  I import directly onto that hard drive.  Lightroom has never had an issue importing.  My previous camera was a Canon EOS T1i.  The problems started when I purchased my 5D Mark III.  Images from my T1i, in fact, still import fine with no issues.  I am running OS X version 10.7.5.  My compact flash card is brand new, a Lexar 1000x.  This question/issue may have been answered elsewhere, and if so I apologize, for i could not locate it.  I have seen some suggesting it may be a hard drive issue, however, the evidence points to the 5D Mark III not playing well with LR 4.2.  (T1i images still import fine.)

    Here's a post concerning 5D MKIII file corruption, which may also be due to a camera malfucntion. Yes, there could be something wrong with your camera.
    http://forums.adobe.com/message/4882852#4882852
    SUGGESTION:
    Install the Canon EOS Utility that came with your camera. Also check for an updated version of the EOS Utility after the install. You need to install from the CD first before you can install any updates.
    http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_5d_mark_iii#Driver sAndSoftware
    If the EOS Utility can download the CR2 files to your hard drive, then your camera is not defective.

  • Images from Canon 5D Mark III not appearing super sharp in Photoshop CS6 or Lightroom 4

    I have a brand new Macbook Pro with Retina Display and am running CS6, shooting with a Mark III in full resolution raw format.  Focus is on in camera but when I open the images in Photoshop, they do not appear super sharp when zoomed in.  Is this a display issue or a program issue or something else?  In the past I can usually get the images so sharp that I can see every pore and hair. 

    I would try in other programs and see what they look like.  Since it is same camera and PS, they should be as sharp as before.  Maybe the screen, as it is the variable here?

  • Corrupted Images from Canon 5D Mark iii

    Hey guys... I'm new to forum with this being my first post. I have been shooting for a few years now and have never encountered this issue. I'm not finding any help either on the web as hot to resolve this issue either.
    When my Hoodman Steel 32GB CF card is in the card slot on the camera, the images look fine in preview mode. When I transfer them to my hard drive and look at the thumbnails on my Mac cpu the images look fine. It's when I try and open them with Camera Raw, Photoshop, Lightroom or any other photo editing software do they end up looking corrupted. Here are a couple of screenshots of how they are looking upon importing.
    Any help to recover these images would be greatly appreciated. Thanks in advance and I look forward to sharing photography stories and shots in the future.
    Ryan
    | Canon 5D Mark iii | Canon 70-200mm L series | Canon 16-35mm L series |

    ebiggs1 wrote:
    Ryan,
    I imagine those are lost.  The CF card looks like it is corrupted.  I never heard of or have used that brand of CF card so I have no idea of its quality.
    I suggest you get Sandisk or Lexar.  Also format it before each important shoot each time.  I also prefer 16GB cards.
    It is possibile your computer did the damage so you might try a different computer.  Showing a photo on the camera's LCD monitor is no indicatition.
    Thanks for the comments... I was actually able to retrieve them. I had recently updated to Yosemite and low and behold, that apparently was the culprit. I downloaded the new EOS 3 Utility that is reported to work with Yosemite and transfered the images straight out of my camera to my hard drive. Once I opened those images in Camera Raw everything checked out just fine. I'm guessing my card reader isn't compatible with Yosemite. Thanks again for responding.

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