5d Mark III not downloading RAW

Got my 5D Mark III a couple of days back. I took a few pictures in RAW-JPEG. While I tried to download, it launches EOS Utility(latest version) and hangs. I tried the same CF card on 40D and it was able to import without problem. I tried other software like Picasa, Adobe Bridge, iPhoto, Picasa and Adobe are not able to connect to the camera. EOS Utility is able to connect and I was able to remotely control the camera and take photos. I was able to download JPEG only files as well. But when it comes to Raw, the software goes unresponsive and loses connection. Once in a while everything works fine as well (even RAW), that is the strange part
My Computer and softwares are up-to-date. Infact the 5D MIII I got through CPS Load worked fine without issues. I also made sure the CF Card and Cable are also fine.
Is it a known problem? or should I return the camera. Thanks in advance for your response

pgsdeepak wrote:
Got my 5D Mark III a couple of days back. I took a few pictures in RAW-JPEG. While I tried to download, it launches EOS Utility(latest version) and hangs. I tried the same CF card on 40D and it was able to import without problem. I tried other software like Picasa, Adobe Bridge, iPhoto, Picasa and Adobe are not able to connect to the camera. EOS Utility is able to connect and I was able to remotely control the camera and take photos. I was able to download JPEG only files as well. But when it comes to Raw, the software goes unresponsive and loses connection. Once in a while everything works fine as well (even RAW), that is the strange part
My Computer and softwares are up-to-date. Infact the 5D MIII I got through CPS Load worked fine without issues. I also made sure the CF Card and Cable are also fine.
Is it a known problem? or should I return the camera. Thanks in advance for your response
As Stephen said, any additional info about your system will help indeed.
In my case I'm using Win XP 32 bit in this machine and don't have any problems at all to download RAW+JPG.
I'm using the bundled software that came with the camera (CD/DVD), still didn't update it.
- Just in case, why don't you try uninstalling EOS Utility software and all its additional components, and reinstall it again from the CD/DVD? At least to discard a software malfunction.
- BTW, we found that many USB cables worked fine with 5D Mark II but not with 5D Mark III. After changing the USB cable we were able to connect the camera to the computer without any problem. Sounds weird, but after some use the connectors of some USB cables loosen and don't work properly on some cameras or devices.
Regards
HD Cam Team
Group of photographers and filmmakers using Canon cameras for serious purposes.
www.hdcamteam.com | www.twitter.com/HDCamTeam | www.facebook.com/HDCamTeam

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