5d Mk III and Dell M2800 - Adobe Premiere Crashes
Hey!
I got a new Dell M2800 and a Canon 5d Mk III - Adobe Premiere loads, but when I import the video and start the project I get the "Adobe Premiere has stopped responding"
Help!
According to Dell...
Intel® Integrated HD Graphics 4600
AMD FirePro W4170M with 2GB GDDR5 memory
Dual graphic adapters are a bane on civilization!!!
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
Similar Messages
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FCP 10.1 DV capturing from camera breaking the scenes into unwanted clips by flashing a black screen on import window. But its fine and accurate with adobe premiere pro cc ?
Any solution * Advance ThanksFCP X will import into separate clips every time it detects a scene change (as when you stopped and started recording in the camera). There is no option to avoid this, as far as I known.
You may try importing from camera using Quicktime Player X and then bringing the imported file into FCP X. -
Zoom and Pan for Adobe Premiere Elements 12?
I have Adobe Premiere Elements 12. I would like to zoom and pan into a video, but without that slow zoom in/out effect. Basically, I want it like a quick cut close up then back to the original size. I've been trying but nothing seems to work. There's that slow zoom in/out every time I try to get a quick cut in and a quick cut out. Does anyone have any ideas to get this? Thanks
nbovell94
Please check into the details of the Premiere Elements 12 Pan and Zoom Tool. I think that you may be overlooking your opportunities for what you want with that tool, namely, the "Hold" set and the "Pan Time" set and combination there of.
Please see
Adobe Premiere Elements 11 * Pan and zoom to create video-like effect
Please review and consider and then we can discuss this further if necessary.
Thanks.
ATR -
Rendering and Exporting in Adobe Premiere CS3
Does rendering stops when the computer/laptop locks? And what's the fastest way to render a 13 min movie in Adobe Premiere.. Does Media Encoder help?
Im using a Toshiba Laptop Satellite M305D-S4831
OS: Win 7 Ultimate 32-bit
Processor: AMD Turion X2 Dual Core Mobile RM-70 (2CPUs) 2.0 Ghz
Memory: 4096 mb RAM
DirectX 11
AtI Radeon 3100 Graphics
Im editing in Adobe Premiere Cs3
Export settings is:
File Type: Microsoft AVI
Range: Work Area Bar
Export Video and Audio is Checked.. -
Is the current version of Adobe Premiere Elements 13 certified to run on Windows 8?
Eduardo Cunha
Thanks for the additional information and background on your Premiere Elements projects.
Here are my suggestions for you to consider when you revisit Premiere Elements 13 on Windows 8 64 bit.
a. Music. Actually take your iTunes music into iTunes to convert them to .wav version. And, then import the .wav version
into the Premiere Elements project.
iTunes: How to convert a song to a different file format - Apple Support
b. If you have a 1440 x 1080 HD anamorphic 16:9 source at 29.97 interlaced frames per second, then you (manually) or the project (automatically) set the project preset to
NTSC
AVCHD
HD1080i30
However, when you go to export the Timeline content, then you select an export choice which uses 1920 x 1080 16:9, not 1440 x 1080 which depends on a 16:9 flag to stretch the 1440 x 1080 to 1920 x 1080 for display after encoding.
Consider
Publish+Share
Computer
AVCHD
with preset M2T - H.264 1920 x 1080i30 or MP4 - H.264 1920 x 1080p30.
The missing ingredients in this include frame rate of the original and frame rate for export. Also NTSC or PAL. I have assumed NTSC for now. Curious about the settings used in Premiere Elements 13 tryout on Windows 7 64 bit that you used for comparison to the Windows 8 64 bit results.
Looking forward to your results.
ATR
Add On...Does your camera allow you to record 1920 x 1080p30? -
Downloading and Installation of ADOBE premiere in Windows 7 PC
Hi, I am trying to download trial version of ADOBE PREMIERE. but, it is showing that check your disc space. i have 200 GB of free disk space please solve this problem i am trying from 2 weeks
For reference,
system requirements for Adobe Premiere Pro: http://www.adobe.com/products/premiere/tech-specs.html
system requirements for Adobe Premiere Elements: http://www.adobe.com/products/premiere-elements/tech-specs.html -
Adobe Premiere crashes after only a few minutes of use.
I have a Dell i7 Laptop with 8GB of RAM running Win 8.1 this is the error message I keep getting.
Log Name: Application
Source: Windows Error Reporting
Date: 2/12/2014 10:19:46 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Dell-Laptop
Description:
Fault bucket 150224737, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 7.2.1.4
P3: 52aed7f3
P4: amdocl64.dll
P5: 10.0.1268.1
P6: 52125a8f
P7: c0000005
P8: 0000000000167796
P9:
P10:
Attached files:
C:\Users\Roy\AppData\Local\Temp\WER9DF8.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Roy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_54d25e2f215f8cd147313e9ceaa76772e01bcf2b_434bc7e3_1d83a8c1
Analysis symbol:
Rechecking for solution: 0
Report Id: e8bee8ce-9465-11e3-be99-84a6c8cc74ea
Report Status: 0
Hashed bucket: 43f8fff8ebcbb4359930ff656985a115
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-13T04:19:46.000000000Z" />
<EventRecordID>20177</EventRecordID>
<Channel>Application</Channel>
<Computer>Dell-Laptop</Computer>
<Security />
</System>
<EventData>
<Data>150224737</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Adobe Premiere Pro.exe</Data>
<Data>7.2.1.4</Data>
<Data>52aed7f3</Data>
<Data>amdocl64.dll</Data>
<Data>10.0.1268.1</Data>
<Data>52125a8f</Data>
<Data>c0000005</Data>
<Data>0000000000167796</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Roy\AppData\Local\Temp\WER9DF8.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Roy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_54d25e2f215f8cd147313e9ceaa76772e01bcf2b_434bc7e3_1d83a8c1</Data>
<Data>
</Data>
<Data>0</Data>
<Data>e8bee8ce-9465-11e3-be99-84a6c8cc74ea</Data>
<Data>0</Data>
<Data>43f8fff8ebcbb4359930ff656985a115</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 2/12/2014 10:18:37 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Dell-Laptop
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: amdocl64.dll, version: 10.0.1268.1, time stamp: 0x52125a8f
Exception code: 0xc0000005
Fault offset: 0x0000000000167796
Faulting process id: 0xa48
Faulting application start time: 0x01cf2871ea8e3c64
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\WINDOWS\SYSTEM32\amdocl64.dll
Report Id: e8bee8ce-9465-11e3-be99-84a6c8cc74ea
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-13T04:18:37.000000000Z" />
<EventRecordID>20176</EventRecordID>
<Channel>Application</Channel>
<Computer>Dell-Laptop</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>7.2.1.4</Data>
<Data>52aed7f3</Data>
<Data>amdocl64.dll</Data>
<Data>10.0.1268.1</Data>
<Data>52125a8f</Data>
<Data>c0000005</Data>
<Data>0000000000167796</Data>
<Data>a48</Data>
<Data>01cf2871ea8e3c64</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\amdocl64.dll</Data>
<Data>e8bee8ce-9465-11e3-be99-84a6c8cc74ea</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>1st, Premiere Pro questions go to http://forums.adobe.com/community/premiere
2nd, what you need to provide when you get there PPro Information FAQ http://forums.adobe.com/message/4200840
3rd, does your laptop have DUAL graphics adapters?
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
4th, For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Last... do not reply here... you need the Premiere Pro forum -
Is Adobe Premiere Crashing on you??? - Solution to almost every cause...
I've been trying to fix this problem of mine, and I've found that countless people have had the same problem with previous versions of premiere and still do with even the more recent versions. I'm going to be posting this on multiple forums to help out. Well, I might be being a little cocky saying that I have a solution to every case of Adobe Premiere not working, but I will give as many solutions as I know starting with my problem, which I've had happen multiple times, and then go through the possible solutions to other countless people's errors that I've seen while trying to fix my problem.
It might almost seem like it's not worth it to go through all of my steps and instead just format your hard drive, but some people have too much stuff to have to copy off the drive to do that so that is why I'm posting this. For example, I myself have over a Terabyte of music on my computer =/.
PREMIERE PROBLEM CRASHES
When I would click on Premiere, no matter what version ( I only tried Adobe Premiere 6.5, Pro 7, and CS3 but I'm sure it would've been the same for all ) it would pop up as it usually does and then it would crash ( for search provider purposes I'm going to put every word I can think of ) lock up, freeze, shut down, close out, not work, wouldn't start, doesn't open, won't run, can't load, etc. Premiere 6.5 for example would say "Initializing" and then give a send or don't send error message. Similar thing for CS3 except it didn't say "Initializing" it said something else, but it would only say the first thing it would try to do and then the same error messages every time. This seemed to be an unfixable problem I've had multiple times with adobe premiere and I've tried the following possible fixes but none worked: System restores, uninstall and reinstall, uninstall all audio and video codecs I can find, Delete every adobe premiere file that exists on my computer including documents and settings / my documents / windows / program files / temp files / prefrence files / application data / etc., also going into my regestry editor and going to HKCU... as well as HKLM / Software / Microsoft / Windows / CurrentVersion / RUN and RUN Once and deleted any proccesses I knew I didn't need on startup, I've also tried unchecking Load Startup Items under the Selective Startup section using "msconfig" in the run command and then restarting without those background programs running and then tried Premiere, and I've even tried to do a repair install of Windows XP, but not a single one of those things in any combination would do the trick!!!
POSSIBLE CAUSES
The problem actually started after doing a system restore, maybe undoing something I wasn't aware of even though the system restore itself was only created a few days back so I'm not sure how that could be, none-the-less the problem started just after. It might have also had something to do with a new program I had installed to clean my registry. I don't believe that was the problem because after cleaning my registry and before the system restore the program worked just fine, but maybe the combination of the two things caused the problem this time. A few other problems I've heard of as possible causes / solutions are...
· Conflicts with Audio Codecs such as - Lame Mp3 / Ra-Audio codec12 / RC3 / etc.
· Conflicts with Video Codecs such as - Ligos, ffdshow, Darim Vision, Moonlight WinDivX, WMP DVD Playback, Core Video, Matrox, Fraps, etc. etc.
· Malware, Viruses, Spyware, bogus Registry Cleaners like RegCure, Pirated Software ( big no no), and other vulnerabilities.
· Prefrence files that needed to be deleted like: Prem60.prf, Premiere 6.5 Prefs - in C:\Documents and Settings\YourUserNameHere\Application Data\Adobe\Premiere, and a few other pref files I can't really remember.
· QUICK TIME, you should uninstall quicktime (which might have been my problem) and delete all files associated with it including Apple Software.
· Start Up proccess conflicts. Use Msconfig in the run command line to bring up msconfig, then under General / Selective Startup, uncheck Load Startup Items and restart your computer. If after restart Premiere doesn't work read on...
· Ace Mega Codecs Pack: This one can cause a lot of conflicts... Here's a screenshot of what your Ace MCP settings should be on through a Custom install, or you can use your control panel to modify an already existing install... http://frankreu.ipower.com//AceSettings.jpg
MY SOLUTION ( to possilby every case of Premiere crashing )
This is a very good solution to have so that you don't have to try all the other things first, I guarantee this is the best solution and it will take a little courage on your part but does the trick without having to format your Hard Drive. The first thing I did was uninstall all versions of Premiere, then Ace Mega Codecs pack v5.93.8971, I also uninstalled all extra audio codecs I could find, and uninstalled any extra software I didn't need on my computer while I was at it which might be causing the conflict such as Fraps, Growler Guncam, and any other little programs I didn't need and could reinstall. Even going as far as looking through the Program Files for things I didn't recognize, and if I were anyone else I would google it to make sure it is not a necessary file, and then delete all the folders to programs I had already uninstalled that were left over or other folders to things that I didn't need. If you're going to do this make sure you go into your My Computer folder, then at the top select the Tools tab and click on Folder Options, then on the view tab make sure that Show Hidden Files and Folders is selected and click apply. Then I went into C:\Documents and Settings\ (Every different account there was) and looked through the Application Data folders and the Local Settings folders for left over Adobe Premiere files and folders and deleted them all. I also cleaned out every temp folder I could find by selecting the files and pressing shift + delete to skip the recycling bin proccess. If you come across any files that say "cannot delete" due to file permissions just look on google for the program called Unlocker 1.8.7 and download it for free, here's the current link http://ccollomb.free.fr/unlocker/unlocker1.8.7.exe. After installing it, should only take seconds, you can right click on any file or group of files and click unlocker, then select the delete option and press the Unlock All button. If the process winlogon.exe or svchost is in the list of processes you are going to unlock do not do it, this will freeze up your computer. After deleting all those left over files you should use your Search command in your start menu to look for anything with the name Premiere in it, make sure you select Advanced Options and then put checkmarks next to Search System Folders, Search Hidden Files and Folders, and Search Subfolders. Delete all those files, but make sure they are related to Adobe Premiere and not something else. Then, and this may not be a necessary step so don't panic, I ran Uniblue Registry Booster to clean out my registry files of all unecessary entries and also did a registry defrag. Uniblue is software you have to pay for though so you might want to fish around on the internet for a good free registry cleaner, do not use RegCure though that one's a scam.
Then, and this is where you have to be kinda brave, I went into the registry editor by pressing the start button on my tastbar and opening the run command I then typed regedit.exe, or just regedit, to open the system registry editor. First you should make a backup of your registry before going any further by clicking the File / Export button, and saving the registry to your My Documents folder or somewhere else you will be able to find it. I would then use the Find command with all options checked to look for Adobe and then Premier seperately to make sure I found every place that had Premiere entries in it and then deleted those entries. Make sure you start from the top by having My Computer selected. Some would only say Prem~.exe and things similar to that, so that is why you have to look for Adobe as well to find all the entries. Once you click find, you can press F3 to do a find next and continue the seach after each value you delete. If a folder contained only a value with an Adobe Premiere property in it I deleted the whole folder. I then searched for the following words and began the same proccess with them: Ligos, Matrox, Fraps, Quicktime, and during the search if I saw any values I wasn't sure of because they didn't seem to be what I was referring to I left them alone. I also deleted any entries that I knew I nolonger needed in there such as Apple Software, and refrences to game demos or other programs I knew I had already uninstalled. Be carefull with that though, you should be absolutly sure before deleting anything from the registry. You have a back up so don't get too scared if you damage it, just double click your backup of the registry, then reboot and start over. Worst case is that you might have to do a windows repair install if you mess up.
Anyway, after you're done in the registry create a system restore point and then restart your computer. Once it loads up again try reinstalling Adobe Premiere and make sure you cross those figers, that's the most important part. Viola, that's my solution. If it doesn't work for you, well, most likely you have some serious malware or a trojan that just doesn't like Premiere. I myself use Panda Titanium 2009 as well as Uniblue PowerSuite to keep my system clean. If you can't afford that try Lavasoft Adaware freeware + Microsoft Malicious Software Removal Tool and see if they don't catch anything. Good luck, and I really hope that I help at least one person with all of this lol.Jeff:
I have had both good and bad experiences with Acronis True Image. I got the recent copy of ATI via a Newegg.com bundle. I haven't tried it yet on any Windows 7 editing systems. ATI installs some services that I would rather not have running in the background.
What made you change from ATI to ShadowProtect Desktop Edition?
Are you running Windows 7?
What do you see as advantages to running ShadowProtect Desktop Edition as opposed to Acronis True Image?
Thanks -
Adobe Premiere crashes in startup
After updating to the latest version Adobe Premiere CC started crashing on startup with the following screen
console generates the following log
Does anyone know any ways of fixing it?
Need to work on my Premiere project ASAP
Thank you
pavHi Pavel,
Please refer to the help document below:
CC applications close immediately after launch
Regards,
Sheena -
Just reinstalled CS6 Masters Collection, due to a PC infection that required reinstalling everything, I deactivated the previous install before formatting the hard drive for the fresh install of windows 7 and all the other programs. Now I get the cloud interface that opens every time I boot the PC and cannot find any of the programs that are apart of the CS6 Master collection. I can download some of them but the only one that stays on my PC is Photoshop and I cannot download or open adobe CS6 premiere Pro, Encore opens instead. What the heck?
lrfrustrated wrote:
I just downloaded Adobe XI onto my macbook air and now I cannot save or print any PDF files. Will not let me do Print-Save as PDF, and if i do Save as i get a message saying that the file is corrupted. I had NO PROBLEMS at all doing this many times until i downloaded the new version. I have uninstalled and reinstalled, to no avail. I am super frustrated.
Print>Save as PDF - uses Preview (part of OS X), so Adobe Reader should have no effect on that at all.
As to the "damaged file" error, simply uninstalling the Reader app won't affect it. Do the following:
Mac HD/Library/Internet Plug-ins
Trash the AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin files
Mac HD/Applications
Trash the Adobe Reader app
[user]/Library/Preferences
Trash the com.adobe.Reader.plist file
To access the [user]/Library, hold the "Option" key and click "Go" from the FInder menu.
Mac HD/Library/Application Support/Adobe
Trash the Reader folder (the whole folder)
Empty the Trash.
Download the FULL installer here: http://get.adobe.com/reader/enterprise/
Quit your browser and reinstall Reader.
Launch it from the Applications folder and accept the license agreement.
You should have no problems downloading PDFs with Safari.
Unfortunately, ANY PDF that says it's damaged.... is. You'll have to trash them. -
Crop and Mask in Adobe Premiere Elements 11
In Premiere Elements 11, when I add a mask to blur an area of the video, the cropping that I applied to remove a band at the top and at the bottom of the video does not work anymore ???
I tried to change the order of the applied effects but it does not change anything.
Any help appreciated.Flipper
I am not quite sure what I did the other day to get everything to fall into place. Today, nothing was as it was then That was the bad news. The good news (of sorts) was the intriguing revelations that evolved.
I followed your workflow to step 6. I think that you had a typo in that you had "two bottoms" but of no real consequence to the issue at hand.
Step 7 issue ("can't add Effects Mask") was a non issue if you clicked on the Timeline video prior to clicking on Clip Menu/Effects Mask/Apply.
When the Effects Mask is applied by clicking on that Apply, what looks like a duplicate of the Timeline Video 1 content appears on the track directly above the original on Video 1. At this point the previously cropped area in Video 1 content reappears, giving the impression that no cropping of the file was ever done.
1. It looks like what appears on Video 2 traces back to the original on the hard drive not the file that is below it on Video 1, except for the content of the Effects Mask area. More explanation on how I concluded that if necessary. Good enough explanation for the cropped areas getting filled in. But, there is more...
2. If you isolate (ungroup) the top from bottom components here, the top has Crop Panel, Fast Blur, et al in its Applied Effects Panel. Any additional cropping there crops only the Effects Mask. The bottom's Applied Effects Panel has just the routine Motion and Opacity Panel. If you look at the isolated top and bottom, the top presents with the Effects Mask shape with snapshot of area of original that it was supposed to be Effects Masking, and this snapshot is surrounded by black representintg transparency. The bottom presents as the original as seen in Project Assets.
3. If this all started out with the original dragged to the Timeline from Project Assets and then an effect such as the "New Blue Cartoonr Plus Elements" applied to the original, followed by Crop and Fast Blur, the same thing would happen. But in this set of circumstances, the "New Blue Cartoonr Plus Elements" panel would end up in the Applied Effects Panel for the top component along with Crop and Fast Blur.
Lots more to sort out, but for your specific situation, you might consider:
1. Video on Video 1.
2. Apply the Effects Mask for Fast Blur or your choice of Effect.
3. Right click what is the now linked top and bottom components of this task, and select Ungroup.
4. Drag the top to the right, out of the way for the moment.
5. Crop the Video 1 content.
6. Drag the top back into place above the Video 1 content.
7. Highlight both at the same time, right click the highlight, select Group OR leave ungrouped if want that way.
Please review and see if you confirm my exploration into this today.
Thanks.
ATR -
Adobe Premiere crashes brand new 27" imac!
What is it with Adobe and letting their customers pay big bucks for software that doeasnt work.
Why do you guys let the customer pay for the research and development?
Can you imagine what its like sitting in front of a computer for 8hrs a day that you are unable to use.
How do I explain to the boss why im sitting bone idle 8hrs a day for coming up to 6 weeks now after he's
just blown £5000!!!! on crap that doesnt work!!!!! Ive spend near 4hrs on the phone to adobe with no one
having any sense of urgency or the need to keep their customers happy!!! My estimation of adobe has
gone from the filmakers best friend to biggest waste of time on earth! Adobe wont even offer any compensation!!!
I am completely disgusted. Just try to imagine what its like sitting infront of
£2800 worth of software and that I cant even START on the work load I have. This is the single
most frustrating and rediculous thing ive experienced.Thank you Jeremy. Its kindly appreciated.
I have purchased CS5 Master Collection on brand new IMac i7 solid state hard drive
Premiere causes the mac to instantly crash in a very random irregular manner, never the same thing.
I can work for a little while, import files and play from timeline, but its so unstable that if you click on anything,
it instantly kills the machine, completely dead. other times it blacks out the screen and continues to play the
audio but no control over the machine at all, even after the audio stops, i have to force quit the mac.
Other times the mac info screen appears saying you have to hold down the power key to kill it.
sometimes it doesnt crash for several mintues and then bang!
Ive have had many online conferences on adobe connect with several kind and professional adobe personnel for whom Im
most greatful, allbeit , it has taken way too long to get anywhere with this issue and adobe.
Ive spend hours following a very long list of fixes; permssion repair and preference delete etc etc.
but still no service.
Thank you Jeremy for your kind assistance.
Yours
Vaughn -
GUI Slow in 8.0.1 and 8.1 because of orphaned Adobe Premiere Pro Processes
Has anyone seen the GUI in 8.0.1 or 8.1 get very slow and noticed that they had orphaned PR processes?
We've never had performance issues on our Windows 7 Pro, latest SP and updates, i7 920, 48 GB, Nvidia GTX 480 and LSI 9286cv-8e. I have the latest Pluraleyes and Neat Video plugin's. The sequence contains DV, Canon MXF and 5d Mark III files and we've been working on it for months. We added new MXF and mov clips last week and have been copying them into the sequence from a Pluraleyes synced one. The sequence is DV NTSC, 29.97. I've worked with Adobe support, Case: 186016889, for 7 hours over the last few days after we first experienced the slowdown and I had upgraded to 8.1 thinking it would fix the problem ( I didn't check the forum first -( ). Adobe support had us clean the cache and rename %appdata%\Adobe\Premiere Pro and Libraries\Documents\Adobe directories to _old versions. No luck. I then removed and reinstalled 8.1 and finally today reinstalled 8.0.1, same problem.
The problem was intermittent and we finally realized there were 1+ orphaned processes when we looked in the Task Manager. No slowdown after killing the orphaned processes. I'm going to do more testing to see what sequence of events causes an orphaned process. I suspected and have read in other posts where this is happening when you work on another application, go back and close/reopen PR.
Hope someone has an answer. I've spent a good part of the day reviewing all the current posts and will attempt to get a repeatable case where the problem occurs and then deconstruct the sequence until it goes away.
Thanks...Has anyone seen the GUI in 8.0.1 or 8.1 get very slow and noticed that they had orphaned PR processes?
We've never had performance issues on our Windows 7 Pro, latest SP and updates, i7 920, 48 GB, Nvidia GTX 480 and LSI 9286cv-8e. I have the latest Pluraleyes and Neat Video plugin's. The sequence contains DV, Canon MXF and 5d Mark III files and we've been working on it for months. We added new MXF and mov clips last week and have been copying them into the sequence from a Pluraleyes synced one. The sequence is DV NTSC, 29.97. I've worked with Adobe support, Case: 186016889, for 7 hours over the last few days after we first experienced the slowdown and I had upgraded to 8.1 thinking it would fix the problem ( I didn't check the forum first -( ). Adobe support had us clean the cache and rename %appdata%\Adobe\Premiere Pro and Libraries\Documents\Adobe directories to _old versions. No luck. I then removed and reinstalled 8.1 and finally today reinstalled 8.0.1, same problem.
The problem was intermittent and we finally realized there were 1+ orphaned processes when we looked in the Task Manager. No slowdown after killing the orphaned processes. I'm going to do more testing to see what sequence of events causes an orphaned process. I suspected and have read in other posts where this is happening when you work on another application, go back and close/reopen PR.
Hope someone has an answer. I've spent a good part of the day reviewing all the current posts and will attempt to get a repeatable case where the problem occurs and then deconstruct the sequence until it goes away.
Thanks... -
Adobe Premiere Elements 12 don't start and crashes
Adobe Premiere Elements 12 don't work as it should in Windows 8.
I run the Pc as an Admin Account but still adobe just gives me this message and then crashes.
I only have one account that is Admin on this pc aswell.
I also tried to run the program as "admin" with right mouse buttom, but it's the same error thier.
I have also installed the program on another Pc I dont use but has Win7 and thier it works just fine.
So what should I do so I can use the program that I actually bought serval weeks ago?
But still cant use.... Anyone that know of this problem?
Really bad that you cant write or call adobe "support"daniel2014
How long ago did you purchase Premiere Elements 12? If it is within the last 30 days, you might be eligible for a free move to version 13. You need to contact Adobe via its Adobe Chat to discuss that as soon as possible if that is something of interest to you. There may be some debate about the way to make contact, but, if you purchased from Adobe direct as an online download, I would contact Adobe Chat by clicking on the following and following through with Chat Panel.
http://helpx.adobe.com/sea/contact.html?step=PRE_membership-account-payment_payments-invoi ces-orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not open as set, then you will need to navigate to Chat Panel using the above titles as guides.
If you stay with 12, then there are several areas to pursue
1. Can you open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting Run As Administrator, and then double clicking the .exe in an attempt to open the program direct to the editor?
See
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 12
and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe and Adobe Premiere Elements.exe. You want the Adobe Premiere Elements.exe file.
2. If you create a new User Account with Administrative Privileges and install and run Premiere Elements 12 from there, does the program open?
3. Does the problem exist with and without the antivirus and firewall(s) disabled?
Let us start here and then decide what next.
Thank you.
ATR -
I updated to Premiere Pro CC 2014, all the other Adobe CC 2014 software works great, but Premiere doesnt even load. The starting page (frame) comes up - my whole computer slows down and after a minute or two it crashes completely and comes up with the message : "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."
I'm running a macbook Pro 15" (2014) with 16GB RAM and 760GB SSD.
PLEASE HELP!Hi Delarey,
Please go to the following location and rename the folder to old_folder name
User/user library/Application Support and rename Adobe folder
User/user library/Preferences and rename the Adobe folder
Then go to Documents folder and Go to Adobe/Premiere pro/8.0 and rename 8.0 folder
Make sure that you are in user library if you are not sure check the link below.
Access hidden user library files | Mac OS 10.7 and later
Regards,
Vinay
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