5G iPod Freezes When Playing Videos

Starting about a month ago, my iPod began to freeze randomly in any video I played. The video would slow down to an eventual stop and a static/scratching sound would occur. This usually ended up in restarting my iPod. The video would continue if I fast forwarded to about 3 minutes later in the movie. Eventually the freezing happened again and again in random places. All the music works fine.
I have formatted and defragmented my iPod many times but to no avail. The same videos still froze but in different places. Is it time for a new iPod or new hard drive? Thanks, Steven.

Photo viewing and Music playback is fine, only Video playback is the problem.

Similar Messages

  • Ipod freezes when playing video through dock

    Okay, this is a challenging one. I will be surprised if someone can help me figure this one out, but I will be very grateful!!
    Picked up a brand new 60gb 5th generation video ipod the other day. 1.1 update already installed. Everything worked great. Was able to play videos through the AV dock, no problem, and was able to hook it up to the JBL stereo for the ipod, no problem.
    Here is where it gets interesting. I took an avi video from my digital camera, and used Quicktime Pro to convert it into a .mov Apple Quicktime movie. I am using Windows XP. I then imported that .mov movie into itunes. Then I right clicked on the file and told itunes to convert it into the ipod format. I then hooked the ipod up to the computer, and the video was transferred to the ipod with no problems.
    Then I was able to play the video with no problem on the ipod screen (not hooked up to the AV dock). Then I inserted the ipod into the AV dock that is hooked up to my tv. I played videos this way without a problem, before I loaded this new home made video. When I played the new video, I answered Yes to Tv Out, and right after that point my ipod froze up. No video played at all. Then I had to reset my ipod.
    I tried this again several times, with the same result. This was now happening with regular videos that I downloaded from itunes. Also now, when I hooked the ipod up to the JBL stereo, and just tried to play a song, the ipod would freeze up. However, songs and videos play fine when the ipod is not hooked up to a dock.
    It seems to me like my home made video somehow corrupted the software drivers for the port on the ipod.
    Then to fix the problem, I finally had to do the dreaded RESTORE. I could not update the ipod, because I was already at version 1.1. I tried rolling back to an earlier version, but the updater told me that the update was not compatible with my ipod.
    The RESTORE did fix the problem. The ipod was completely back to normal. I could hook it up to the JBL and the AV dock with no problems. Until...yes, I tried playing the home made video again. I just wanted to see if it was a fluke. Same problem came back....arrghhh!
    He is another weird observation. I can start the video playing on the ipod, without it hooked up to the dock, and answer Yes to tv out. The video starts playing, then I can insert the ipod into the dock, while it is still playing, and the video plays fine on the tv, through the dock! Until the video finishes. Once the video finishes, the ipod freezes up again.
    I wonder if this is a hardware problem, and I should just return my ipod. It seems like a software problem to me. I think if it is my home made video that is corrupting my ipod, I think itunes should be smart enough to not copy something to my ipod that is going to corrupt it.
    Ha..ha...wow, sorry that was very long-winded. Anyone have any suggestions?
    Dell Dimension 2.8ghz P4   Windows XP   2.25GB of RAM

    All I can suggest is to re-encode the video as m4v with QT Pro, there might've been a problem in encoding. Also, try sending this same video (setting TV Out to Yes) with the iPod not plugged into the dock and with an Apple RCA cable, if you have one, hooked up to a TV. If that works, the dock connector might be damaged (unlikely) but it's possible. So once you've re-encoded, see if the dock situation works then. Good luck.

  • Ipod Freezez When Playing Videos

    HI
    I have a 5th generation Ipod. everything was fine until one day it started freezing every time i tried to watch a video but i kept trying and then one day it froze and didnt wanna turn back on, I had to restore it like 15 times until it would turn back on again and now it still freezez everytime i wanna watch a video. I tried deleting the videos and putting them back on the ipod but that didnt help. PLEEEEEEEASE someone help me!!!!!!!! i'm going insane!!

    The old iPod updater software is how you will fix all of this. Unfortunately, because iTunes 7 thinks that it's better and more up to date, it will prevent you from opening the old version of the software if you still have it on your machine.
    So first of all, uninstall iTunes 7.0. (You do not have to remove your library information, just the software.) Restart the computer.
    If you still have the old iPod updater, try it and see if it runs. If it does, read on. If not, skip to the next paragraph. So, if it does run, simply hit Restore and you can go back to a previous version of the firmware. I believe that Apple discontinued the firmware page since releasing iTunes 7. Look around some search engines like Google if you really want the latest firmware.
    Take out the installation CD that came with your iPod. Run it and it should install the old iPod updater along with iTunes 6.x. iTunes 6.x cannot run since iTunes 7 changed your libary's formatting, but that will not be a problem. Run the Restore process in the old updater and it should be alright for you to start loading your stuff on again without problems.
    Since iTunes 7 reformatted your libary listing, iTunes 6 will no longer work. However, you can still use it by reinstalling iTunes 7. Just make sure you do the following.
    TO KEEP THE SAME THING FROM HAPPENING AGAIN
    iTunes 7 is actually alright. It's the updater part of it that will screw up your iPod.
    - iTunes 7 will tell you that a new iPod software version is available when you open it.
    - Check the "Never Ask Again" box and click Don't Install.
    - When you sync your iPod to your computer, NEVER touch the Version section when you're changing your iPod's settings. Everything else is alright to work with.
    - Everything will work fine as long as you never update the iPod's software via iTunes, at least until the programmers can fix this issue in a later release or patch.
    kEat0n

  • ITunes freezes when playing video.

    I'm running Windows 7 Home Premium 64-bit. Let me start by saying I've seen many others complain about this with mostly no resolution.
    To elaborate, when initiating any video in iTunes (be it a movie, TV show, music video, or iTunes Store preview), the application immediately hangs. No errors -- iTunes just stops responding and can only be closed by killing its process. I've tried all the solutions people hash out time and again to no avail. This has been happening since iTunes 10, and ever since I've been playing all its videos through QuickTime (which works perfectly).
    In Safe Mode, however, a black box appears briefly (as if the video's about to play), before a Windows "iTunes has stopped responding" prompt comes up. Not only that, but I also get two error logs in Event Viewer:
    Application Error:
    Faulting application name: iTunes.exe, version: 11.0.1.12, time stamp: 0x50c8fc7e
    Faulting module name: QuickTime.qts, version: 7.73.80.64, time stamp: 0x50890e53
    Exception code: 0xc0000005
    Fault offset: 0x00880aba
    Faulting process id: 0x1714
    Faulting application start time: 0x01cdf55090e5ec83
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts
    Report Id: d36de281-6143-11e2-9fbd-20cf30704519
    Windows Error Reporting:
    Fault bucket 3305968357, type 1
    Event Name: APPCRASH
    Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-
    988998939&BucketHash=0ca2959e4da8580d00f4437ae9656186
    Cab Id: 0
    Problem signature:
    P1: iTunes.exe
    P2: 11.0.1.12
    P3: 50c8fc7e
    P4: QuickTime.qts
    P5: 7.73.80.64
    P6: 50890e53
    P7: c0000005
    P8: 00880aba
    P9:
    P10:
    Attached files:
    C:\Users\Krotera\AppData\Local\Temp\WERC754.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\Krotera\AppData\Local\Microsoft\Windows\WER\ReportArchive
    \AppCrash_iTunes.exe_b9a5dae41cf0405f9ed736a58658946f78bfd2c6_0c59d71c
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: d36de281-6143-11e2-9fbd-20cf30704519
    Report Status: 0
    I don't know how helpful these logs are, but I've never seen anyone post anything similar when reporting this issue. Microsoft's link in the second one's header tells you to install a "newer" version of iTunes 64-bit even if you have the newest one (and I've done it with no improvement). In one post, iTunes wouldn't play video for somebody until they were told to uninstall Klite Codec Pack. This was the only time I came across this suggestion, and, having Klite, did it too, but with no improvement. iTunes still hangs when trying to play video, it crashes "properly" with a Windows prompt when trying to play video in Safe Mode, and QuickTime works fine (which I guess is my only solution).
    Some insight from Apple would be appreciated. This has been happening since iTunes 10, so I consider the problem to be on iTunes' end rather than my system's, which has by and large been a constant the whole time.

    Codec packs are notorious for causing iTunes problems.
    Try searching c:\windows\SysWOW64 for files with Quicktime in the name.
    There should be just two:
    Quicktime.qts
    QuicktimeVR.qtx
    If there are any other files or folders, try dragging them to the desktop ot any temporary folder.
    Does that make any difference.
    After doing that, do you have the latest Quicktime installed, if not update it.
    http://www.apple.com/quicktime/download/win.html
    Earlier versions of Quicktime can upset iTunes.

  • Please help - Ipod freezes when playing any video

    Hi
    I only got my ipod video a day ago and it wont play any video files. Everytime i go to play a video it freezes and just shows a black screen. I have tried downloading a music video from the itunes store and this wont work either. When i first got it i did play one video, im not sure if this was before i updated the firmware though?
    I cannot figure out how to reset the firmware if this is what i need to do?
    I would really appreciate some advice.
    Thanks in advance.

    I just got my iPod like two months ago and it wouldn't play any video podcast until I downloaded the new iTunes software. Now it plays some video podcasts but not all. I tried to watch some new podcasts I had downloaded from iTunes and it would play some of it then just freeze and make these wierd sounds. I tried again and it totally froze where I couldn't do anything, not even turn it off. It stayed that way until the battery was completely drained then it turned itself off later that night. The next morning I charged it up and it worked fine but I still can't watch those podcasts. Please help, cause this thing is pretty much brand new and for the amount of money I spent on it I don't want it to start giving me problems after only two months.

  • 5th gen iPod freezes when play iTunes video, then sad icon, then normal

    I tried to watch some Tv shows I downloaded from iTunes and sometimes it would play. Then the next time I select the video it freezes to a black screen. Sometimes I can press "menu" and return it the the main screen. But if I select the video again, it freezes completely on the black screen. I do a "reset" and then I get the sad face icon. I plug it into the computer and it says it is corrupted. If I leave it alone plugged into the computer, it tries to start itself about every 15 mins and the sad face icon appears. If I wait awhile more, it will restart itself, connect to iTunes,and be back to normal. As long as I don't play a video. I don't see any posts with a similar issue. Anyone have a clue?
    5th Generation iPod    

    Welcome to Apple Discussions!
    Right click the video in iTunes and go to convert selection for iPod. Does it convert again (through iTunes)?
    If so, update the iPod and see if it works.
    If not, try these...
    Resetting iPod
    Restore the iPod
    btabz

  • IPod Video (5G) Freezes when playing videos

    I just bought (yesterday) a new black 30gb 5th generation video iPod.
    I purchased 2 songs of the iTunes and copied it to my iPod. After it said it was done updating my iPod, i disconnected it and viewed the video. It played smoothly.
    The next today (today), i unplug my iPod from charging (from my USB connected to my comp) and try to view the other music video, and then its a black screen. None of the buttons work and its totally frozen. So i had to reset it. I then tried again to view the video and it wouldnt work, and the video that worked the previous day wont work as well. I tried recopying it and reinstalling the iPod software and it still doesnt work.
    I even put the iPod back to original settings using the iPod software and it doesnt work.
    Does anyone have any idea what i should do? Some other sites tell me that this is an isolated problem and that i should return my iPod and get a new one. Any suggestions? Thanks. - Neil Karunatilaka

    Photo viewing and Music playback is fine, only Video playback is the problem.

  • IPod freezes while playing video

    I just got a new 60GB iPod video, put an invisible shield on it, and synced it with my computer. I've had an iTunes account for a while, so I downloaded some of the tv shows they have in the store. I also downloaded dvd decoder and videora to convert some of my dvd's.
    The Problem: when I play movies on my iPod that I ripped from dvd's (whether the movie is 1 minute long or 2 hours), they freeze 31 seconds in every time. Then they start playing again after about 5 seconds but with no sound. If I let it continue to play, it will not freeze. Then if press menu and click on the movie again, it will start playing with sound from where it left off, but freeze again after 30 seconds. But all the tv shows that I downloaded from iTunes play through without a problem. Has anyone else had this problem and found a solution? Thanks a lot.

    Look at the 2309857209374 other threads in the forum on the matter.

  • IPod freezes when playing from a docking station...Any ideas about a fix?

    I have had my current iPod for a couple of years now, and until recently it has worked flawlessly. Over the past couple of months a problem has develoed when I play my iPod from a docking station. When I play the iPod from it's cradle (connected to my HK Soundsticks) or from my JBL Speaker Base, the iPod plays fine for the first few songs. After a few songs, the iPod stops in the middle of song and skips to the next song, then skips three of four times without playing at all and utltimately locks up completely. The problem seems to arise when I am simultaneously playing and charging.
    Any ideas?
    I am using a 40mb, clickwheel, iPod.

    All I can suggest is to re-encode the video as m4v with QT Pro, there might've been a problem in encoding. Also, try sending this same video (setting TV Out to Yes) with the iPod not plugged into the dock and with an Apple RCA cable, if you have one, hooked up to a TV. If that works, the dock connector might be damaged (unlikely) but it's possible. So once you've re-encoded, see if the dock situation works then. Good luck.

  • IPod freezes when played thru 3.5mm jack

    When my iPod played on any device through the 3.5mm jack, from portable units to my car system, the iPod plays 1 to 3 songs, then freezes, even when fully charged. It then has to be unplugged, let sit for a while, and then the cycle can start over again. I have not tried it with a unit that works through the power plug (in the bottom) at this point.
    The unit is a 30g, series 3 or 4 (not sure), and only has about 12g on it.

    Good question but I have to say that I don't know: Never used them. I hate the earbuds so I use headphones from a RIO unit. They worked OK about 4 months ago but I haven't tried them since the problems started. I will do that as soon as the pod gets fully charged.
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  • My 5th Gen 60gb iPod freezes when watching video, help?

    I recently bought my first iPod and have downloaded lots of music and photos. I recently bought the Xilisoft platinum converting programme and converted a couple of films to MPEG 4 and then on to the ipod. Now after sometimes as little as 30 seconds the picture freezes then after 5 seconds, the film continues without sound. I have tried this on all my videos on my ipod and they are all the same. Please can someone help me as it is very frustrating, thanks alot!!!!

    You and a million other people. The problem is with firmware 1.1. To solve the problem you need to downgrade to firmware 1.0. You can look through the discussions where it's been covered ad nauseam.
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    -Connect your iPod to your computer, ensure it's updated via iTunes, then disconnect it from the PC and exit iTunes
    -If you don’t have the original firmware 1.0, download iPodSetup 2005-11-17 here:
    http://appldnld.m7z.net/content.info.apple.com/iPod/ww/win/061-2225.20051128.PDW nw/iPodSetup.exe
    - Then download iPodWizard here:
    http://sourceforge.net/project/showfiles.php?group_id=153441
    (download the “Release”, the top link of the two)
    - Uninstall iPod for Windows 2006-1-10 if it was previously installed on your PC and reboot.
    - Install iPodSetup 2005-11-17
    -Connect your iPod to the PC, make sure iTunes is not running
    -Launch iPodWizard.
    -In the top left, click "Open Updater"
    -Locate the iPod Updater.exe located in a sub-folder where you just installed iPodSetup 2005-11-17
    -In the "Firmware:" drop down menu, select "5th Generation iPod (v.13.6.0)"
    -Click "Load" just to the right of the drop down menu
    -In the iPodWizard Essentials box on the right, it should say "Found 1 iPod drives:"
    -Click "Downgrade Firmware". I'ts very quick.
    -Click “Downgrade Firmware” once more. It needs to be done twice.
    -Close the iPodWizard
    -Again, make sure iTunes is not running
    -From your Start menu, run iPod Updater 2005-11-17 and click "Update", not "Restore"
    -Once the update is completed (it takes a few minutes), exit the iPod Updater and run it again to view the new firmware number. It should read:
    "Software Version: 1.0 (up to date)"
    -Launch iTunes. A pop up window will ask you if you want to download the new software version 1.1. Tick the box "Do not ask me again" and click "CANCEL"

  • ITunes Studders/Freezes When Playing Videos

    I am using the latest version of iTunes (7.0.1) and Quicktime (7.1.3). The Rocketboom videos that I have subscribed do not play well directly from iTunes. The audio and video frequently stops and starts. The stuttering is so severe that the podcasts are not worth watching. Another video podcast that I am subscribed plays much better with only an occasional stutter.
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    I am having the video stuttering problems with playback of downloaded videos from the iTunes store as well in ver. 7.01. Watching videos with quicktime does not solve the problem. Playback of videos in quicktimeIs this a widespread problem? Has anyone found a solution?

  • Ipod freezes when playing song after auto-shutdown

    If I pause a song, and then the Ipod auto shuts down, I can load the song back up and I press play and it looks like it's supposed to play but the song never starts. The Ipod hasn't actually crashed b/c I can scroll through all menus and songs, but if you play a song in this situation it just won't start. I have to reset the Ipod and then it's fine, but this is annoying!!! Please advise!!!
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    Try restoring your iPod... You can also solve the problem by making sure your iPod software is up to date

  • Possible explination of why 5g iPods freeze when playing certain podcasts?

    From what I know many of you as with myself are having certain problems playing podcasts on your 5.0/5.5g ipod after updating to firmware 1.2 and iTunes 7.x, I have also read many complaints that this problem mainly exists with CNETS Buzz Out Loud (BOL) podcast. My explanation of this is that some podcasts especially longer podcats (i.e. BOL ) are encoded in a low bit-rate format, and the latest iPod firmware (1.2) has a lot of trouble playing these these low bit-rate podcasts. For now my only answer is to wait until apple acknowledges this problem and releases a new firmware update, which will hopefully come sooner than later. Also I have heard that in some cases turning of the EQ will allow some podcasts to play without crashing the iPod.
    Well any way good luck to all of you experiencing problems and hopefully apple will resolve them soon!
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    I am having the same problem since the upgrade. I don't have a problem with every podcast. I listen to one particular podcast and about 90% of the episodes work. I hope Apple jumps on this problem quickly because it is very frustrating. Please Apple, don't point fingers and accept responsibility for this mistake of yours.

  • I have a 5th gen ipod nano that freezes when playing songs. i can't turn off, change songs, turn volume down. song stays stuck and nothing works at all. any ideas??

    i have a 5th gen ipod nano that freezes when playing songs. i can't skip, turn down volume, turn ipod off. it simply screeches as the song is stuck at a specific point. any suggestions?

    You have 2 options:  #1 - iPod Repair Tutorials
    #2 - take the iPod Nano to an Apple store or an AASP.  Whichever is more convenient for you.

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