5G Zen micro wont connect to

Its always worked i plug the USB into my comp then into my MP3 and i go into Creative and it says play is not connected even when it makes the noise of being plugged in and all. Anything I can do? And what is the # you can call I dont understand why they dont give you one. ANy help pleaseeeeeee, thank you

I have two numbers? -800-998-000and -405-742-6622?Their hours are 9-6? M - F?good luck?If you get through and find out how to fix this problem let me know. I have problems calling because I work the same hours and my lunch hour is short.

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Zen Micro wont connect to my computor HELP

This is the second Zen Micro that wont connect to my computer i've tried everything but nothing is working i've tried it on other computers and it still wont work. I just got this replacement today and I don't really want to go back and get another one tomorrow....Please help me..

Do you have the latest software installed ?
Also first install the software and then the micro, just to be sure.

[Edit]Problem with Zen Micro when connected to PC-- cleared but another prob

Hello,
My problem is that my Computer (winxp, sp2) does not identify my zen micro any longer. few days ago it worked perfectly but now it doesnt work.
my zen micro has the firmware with the MTP/plays for sure
I had installed the things from the cd, when I bought it, that was in the package and then new drivers and the new applications, so two programs. (I had two Zen Micro symbols on my desktop but I could only use the program with MTP)
it worked fine.
a few weeks ago I had the same problem, but after a few connectings and disconnectings it worked again.
today this doesnt helped. I uninstalled everything what had to do with creative and then only installed new drivers and the newest applications (without the things from the cd).
it still doesnt work.
when I click on the "Zen Micro Media Explorer (MTP)" on the desktop I can see that my zen micro is connected. When I go to my playlists and click on one, it seems that my playlist is "empty". but in the mp3-player there is the playlist!
when I click on my music folder, where all the music is I see the folders, but when I go into the folders, the folders are also "empty".
what happened? I changed the usb ports--> doesnt work...
what can I do in order to use my zen micro again on the pc. my zen micro works fine(playlists and songs work normally), but I have problems having connected it to my pc... I cannot copy songs and edit my playlists anymore. is there any way to edit the playlists via mp3-player without connecting to the pc?
I hope you have a helping answer for me.
Regards
eX
by the way: new forums look good Message Edited by expredator on 02-07-2005 09:22 PMMessage Edited by expredator on 02-08-2005 0:57 PM

ok guys, I almost solved the problem. I used the rescue mode, used clean up, and now the folders are not empty and I can copy songs into my Zen Micro.
But the playlists are "empty". Also when I want to create a new playlist it says that my mp3-player is not connected ?! But it is! I can copy files into it!
I also cannot synchronize it with WMP0.
I reinstalled software and it didnt help...
So what can I do? It is connected but I cannot edit my playlists.
Is there any way to edit the playlists via the mp3-player and not over the pc?Message Edited by expredator on 02-08-2005 :00 PM

Zen Micro wont charge when connected using

I've reacently discovered that my Zen Micro isn't charging any more, when I connect it to my computer (or any other computer for that matter). When it's connected, the battery indicator switches from battery-status to battery-charging - however, regardless of how long I let it charge, it shuts down immediately when the cable is unpluged. So it doesnt charge at all!
I'm having a bit trouble finding my regular charger, so I have a bit of a problem here..
Has anyone besides me experienced this? And they might have a solution?
P.S.
The USB port it is connected to has its own power supply, so its not that it doesnt get enough power..

i got the resolution.
rasta maybe the drivers haven't been installed. (but it's strange cuz it should have been recognized as an hard disk)
by the way try this following took from support pages:
. Click Start, (Settings), Control Panel, System, Hardware, and then Device Manager.
2. The MTP player should be listed under Windows Portable Devices.
If there is an error or a yellow exclamation mark next to the device, right click the player listing and select Update driver. (insert the CD and select "automatically detect" drivers from the CD)
Alternati'vely, you can uninstall the device, and reinstall it. Highlight the MTP player listing, and press the Delete key on your keyboard, which will uninstall the MTP device; click Actions ,and then click Scan for hardware changes. Windows will install the necessary drivers.

Almost full Zen Micro wont s

Hey peeps,
I have a 3 month old Zen Micro 5GB. All is working but i am starting to notice a trend in my player that when ever I fill it up to 75%-00% capacity; my player would stop interfacing my computer (the computer wont recognise it is connected). I usually use the Zen Micro Explorer and Winamp5.2. The problem would go away if only i reformat my Zen Micro's hard dri've.. Is there anyway that I can make it better with out reformatting.
Thanks
Hazri

I tried to send an email to creative but was denied since my product was purchased over a year ago, and it dosnt look like im going to get the help i need here so i give up.
Creative wins, they get my hard earned money in exhange for a defecti've piece of **bleep** i havent been able to get working satisfactoraly since i got it and am now forced to replace...
Before purchasing one of their mp3 players i thought so highly of creative. I usually am more careful before making such a purchase but I, as many others, had trust in this company renowned for its sound cards. Even after the purchase i just told myself "a company like creative wont let this product sit with crappy firmware for long, they'll update it and it will be a great player" So instead of returning it when i should have a sat on it, and my dreams never materialized and now im stuck with a paperweight that wont install any firmware now because of a known issue with their product!
quote from SSR in another thread with the same problem,
"Unfortunately there are others who've got stuck after removing the v2 firmware, and can't apply the same or the v firmware. I suggest you contact support and hopefully they can resolve it for you. Please post back here if you get a remedy."
But i cant contact customer support, they refused to help me because my warrenty is out. If someone knows of a way to fix my problem please feel free to still post in this thread i will still check it in hopes of fixing my player, this forum is now my only hope with creative email support outright refusing to help me.
Thanks to anyway who actually read all these long winded posts but im done with creative...

Zen Micro wont cha

I got a Zen Micro about 2 weeks ago. The first time I charged it by connecting the USB it charged fine. Now it wont charge. The battery icon in the top right corner is flashing as normal when I connect it so the USB seems to be working, but the battery is still dead. I've tried on a few computers and the same thing happens. There was no adapter or charger with the mp3 so the USB cable is the only way I have of charging it. Does anyone know why this is happening?

Join the club! My husband is a computer engineer and I know that even if I were completely incompetent, which I am not, he knows his way around these issues. Like you, the first time I charged my Micro, it charged fine. The second time I tried to charge it I had the same problem. It would say it was charging even maybe charge a little but never all the way no matter how long I left it on. I tried different ports with more power. I even got a wall charge unit. Nothing worked. My Husband tried all the same things just in case I had done them wrong and he got the same failure. So, having payed for the warranty, I returned it, got a new one and loaded all my music back on it ( which is a huge pain) and the exact same thing happened. The first charge went off fine but then only partial charges. I am disgusted with the whole affair. I am certain that it can't be user error having followed all of Creative's directions to the letter. I am going to return mine again and ask to be refunded. If you don't have a warranty, maybe you can use my post as help in getting Creative to set things right with you. Good luck!

Zen Micro wont charge via USB on first

Hey guys,
've had a look at alot of posts regarding charging Zen Micro's but none have thus far solved my problem.

I used to have a Zen Micro Photo but it broke and I've had it replaced with a Zen Micro (6GB) with firmware ..0

I have so far been unable to get my Zen to charge from a laptop. I have tried the following:
* Cleanup from Recovery mode
* Connect player whilst locked
* Removed and replaced battery
* Updated drivers on windows XP (my OS)
* Installed software on 2 laptops and had exact same results

My zen is now dead battery wise, when I plug it into the computer it turns on and gives my a screen that says Low Battery. Not once have I seen the charge symbol appear when it was connected to the laptop.

When I do connect it it is seen as a MTP device on windows, and now Creative MediaSource does not recognise it as connected.

I had similar problems with my Micro Photo but they worked themselves out somehow (I dont remember how), its getting really frustrating and I'd appreciate any help.

Cheers guys!

Maybe if it doesn't recognize it, you might have to install the software again (the CD that came with it).
-Sara

Zen Micro wont turn o

[size="4" color="#0000ff">My zen micro isn't turning on now when i hold the button. The only way to turn it on is to connect it to the usb port. Is there anyway to restart it so it will work?

If it's still within warranty then you won't pay anything (except maybe for shipping, depends on where you bought it from and where you'll send it to, I for instance would pay nothing as the retailer will take on the responsibility of taking it to and from the local Creative service)...
With that said, the cover over the power switch can be removed very easily, just put the switch to the lock position, use a small flat screwdriver and GENTLY put it between the switch and the cover, then again GENTLY pry it open.
Then examine the switch carefully to make sure that there's no dirt or anything else that would cause it not to work.
Do bear in mind that although at this step you technically don't open the player (and thus you don't void your warranty) if you use a thick screwdriver or excess force you may damage the plastic parts and that won't look good if you take it to the service... you know what I mean?
Hope that has been of help
Cheers!Message Edited by Keyper7 on 03-08-200602:4 AM

Zen micros wont turn

can anyone help ? i have 2 new zen micros , charged both , one turned on is working fine. the other displayed creative zen micros corparation, and thats all it will do . wont turn off .i have to take the battery out. put it does the same thing . now the screen is just blank

Go into rescue mode and run a disk cleanup.
If this won't work the player is faulty and you need to get it replaced.

Zen micro wont conn

I have had my zen micro for about 2 years now. It has worked fine up until now. Now when I plug it into my computer a dialog box pops up saying "Player is not connected", except that my micro will still charge up when I have it hooked up. So I cannot download any more songs. Any body have suggestions??

are you installing the firmware for "Playforsure" devices. cause i was having this same problem too untill i got it.
and how did u fix your freezing problems for ur micro?

ZEN Micro- Loose connection with USB port while charg

Hello everyone, I just bought my Zen Micro today. However, the USB port is quite loose, I am able to shake the USB connection to my player. Is this normal?

It's normal for the cable to be a bit loose when plugged in, yeah. I shouldn't worry about it unless the connection starts being faulty, which I don't think it will.
If any of the actual player itself looks wobbly, though, you probably ought to get a replacement.

Zen micro not connect

after installing all the software on my computer (xp with all sservice packs),
the device shows up. but when you click on icon, it states that the zen is not connected?
installed it on different computer and it works fine,
can anybody PLEASE help me?
ps: does zen micro only work with usb2?
kai

the micro is backwardly compatable with USB aswell as working with USB 2.
often the front ports on a pc run on a built in hub, and the micro often has problems when connected through a hub, because it charges via usb port it requires a lot of power, the full 500mA offered by usb ports and through a non powered usb hub the micro often doesnt get enough power to function. so the usb ports at the back are usially the safest.
if the device is showing up in device manager, i suggest a full software instalation. encase something went wrong with it, also you could try updating the player firmware. what firmware do you currently have?

Zen Micro "not connected" problem since upgrading firmw

Hi All,
I have had the zen micro for a week and it has been working fine with original firmware & software supplied on CD.
After noticing the battery life was poor, I decided to upgrade the firmware.
This is where all my troubles began...
After upgrading the firmware to 2.00.2 I found that when I connected my player it was now recognised at an MTP device and windows asks me if I would like WMP (windows media player) to sync with the device.
If I select yes, it tries to find the device in WMP and tells me it is not connected !
If I go into Control Panel- Device Manager tells me that I DO have a zen micro connected under the "Windows Media Devices" section.
Zens micro media explorer now also fails to see my device and thinks it is disconnected.
So I have no way of transferring files to my zen micro.
In an attempt to remove the problem I try going into rescue mode on the zen and reloading the firmware to an earlier version, with a version I have downloaded from this website .0.03.
The zen successfully erases the firmware and behold, my pc still fails to recognise the device so it cannot install any firmware on top of this.
So now I have a Zen with no firmware installed (and a "firmware problem" message everytime I turn it on) and a pc that won't recognise it anymore.
I have spent a good 5 hours this evening trying to fix this.
I have tried everything on these forums, but I simply cannot get my PC to connect to the zen micro, despite it recognising it everytime I connect it !
Please help before me or the zen dies !
Thanks,
Mat.

Here is a note I sent to the Creative support folks. They simply suggested I go back to firmware .0.03.
I have to admit, going back to the other firmware update does not seem to be the true resolution, but I really don't have any more time to waste fixing your bugs. So, I am now on .0.03. It's a good thing I synchronized all 920+ songs, or I would not be a happy camper right now. :-)
I will tell you it appears to be a multiple USB issue with your new firmware. I experimented with this, and found that if I have my iPAQ connected into my USB ports, as well as my USB mouse, my USB CD/DVD dri've and my USB Keyboard, the MTP explorer will not recognize the Zen Micro.
When I take the iPAQ out, magically, the Zen Micro gets recognized and the MTP Explorer is working. THIS ONLY HAPPENS WITH THE MTP FIRMWARE!!
I am now back to the .0.03 release of the firmware and none if this happens. As I write this to you, I have everything connected and I am ripping a CD to my device - no problems. I am fortunate however to have a laptop that I was able to do this with, otherwise I would be in the same place others are, and the upgrade frimware doesn't ever recognize the Zen Micro, even though it is in the Device Manager. ?
So, I would say, that your MTP firmware takes control too much, and seems to substitute for something like an iPAQ, where they cannot co-exist or other USB harware, such as a memory reader (CF, SmartMemory, etc.). This is not a PC USB issue, in my mind. It is a firmware issue that is causing the conflict.
Thanks.

Zen Micro Car Connection Prob

Okay so i bought a cable for my Zen Micro 5gb Black, that is RCA audio to headphone jack. I have a pioneer headunit (aftermarket) which has the RCA audio jacks on the back. My problem is that when i plug this in and play my zm, it plays no matter what else is happening, with whatever else is on, like a cd and my zm or the radio and my zm. Plus i cant control volume through my headunit, only through the zm volume control. Anyone know of any simple and hopefully free ways to fix this? I dont have an aux. in, just the red and white RCA audio jacks. Id really like to be able to just have the zm play, and i control the volume and such through the head unit.
Thanks in advance,
Rug

The car stereo does have a "source" button which i use to switch back and forth from radio to cd and such. However, it doesnt find the RCA audio connection as a source, which is very strange. I took out the cd, and plugged the ZM into the RCA connection, and hit source and nothing happened. The other problem is i already have XM satillite radio with a rf modulator hooked up into the headunit so i cant use another modulator. The only soulution i can think of is to get some kinda RCA audio a-b switch and plug both the zm and the sattilite radio into its modulator. I dont know if anyone makes something like that though...thoughts?

Zen Micro Media Connection Prob

I have a zen micro, I just updated the firmware so nothing is currently on my Zen. I went to import music to my zen with the Zen Micro Media Explorer, and it says my device is not connected. Now, my computer recognizes the device because it shows up as connected under my computer and I can import music that way, but its much easier and faster if I was able to use the Media Explorer and that is not working. Any suggestion? Thanks

Did you also update to a newer version of the Media Explorer?
Jason

5G Zen micro wont connect to

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