5GB free, not enough storage error, and can't manage storage

i having this problem:
my icloud show me that i have 5gb free from 5gb, but when i try to backup my iphone it says that i have not enough storage, even so i backup only my contacts.
i try to enter 'manage storage' but when i press it, it is just loading and doing nothing (stays on the same screen).
i have to back my iphone up, please help me !!

Try to hard reset by pressing two buttons - home and power at the top. Once restarts go to manage storage. If you ready to buy extra storage buy, if not use that article to turn off some of the things, starting with camera roll backup. Understand - that while it will probably have enough capacity after that you really want to backup pictures and videos, take it as band aid not solution.
iCloud: Managing your iCloud storage - Support - Apple

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