5GHz Speed Drops By Half Over 2.5GHz

I recently moved my Time Capsule to 5GHz due to the wireless access point density in my area. I did notice greatly improved signal and reliability.
However, I noticed my speed dropped from 20Mbps to about 9Mbps.
My Time Capsule plugs into my Cable Modem, which is also a 2.5GHz wireless access point (part of the problem), when I switch my Mac to the 2.5 GHz Cable Modem, my speed returns to normal. When I switch it back to the Time Capsule, it drops by over half. The TC is being extended by an Airport Express (capable of 5GHz as well).
Obviously this is unacceptable. Is this how the 5GHz range works? It compromises your speed in exchange for better connectivity?
The Time Capsule is set to select its 5GHz channel automatically. Could this be part of the problem?
My iPad and iPhone both access the 5GHz TC, are these pulling the network speed down? They dont pull the speed down in the 2.5GHz mode.
Can anything be done to optimize the connection to restore my speed, or do I have to drop back to 2.5GHz connection.

It might be helpful to understand that there are always trade offs with any design.
While 5 GHz signals are capable of higher speeds than 2.4 GHz, the higher frequency signals are not as strong as 2.4 GHz signals. So, any obstructions in the signal path will affect the 5 GHz signal more than a 2.4 GHz signal.
For that reason, it is a good idea to think of 5 GHz as a line-of-sight deal. It will usually work well in the same room as the wireless router, but once you turn the corner and head down the hall, the 5 GHz signal strength will fall off rapidly.
This may likely be what you are experiencing. Your post does not provide information about where the TC is located or where other devices are located and what obstructions may be present in the signal path.  So, we're guessing a bit here.
My iPad and iPhone both access the 5GHz TC, are these pulling the network speed down?
The iPad is capable of connecting to a 5 GHz signal, but the iPhone is not....it can only connect at 2.4 GHz.
Can anything be done to optimize the connection to restore my speed, or do I have to drop back to 2.5GHz connection.
All you can really do is try to minimize obstructions in the signal path. Give the TC as clear of a look into the room as possible and each wireless device as clear of a look at the TC as possible.
The same rules would apply to an AirPort Express that is set up to "extend" the wireless signal. You might need to move the Express closer to the Time Capsule so that it will pick up a stronger and faster signal to "extend".
If you have the ability to connect the AirPort Express using an Ethernet cable back to the Time Capsule, the Express will provide a much faster signal that way since if receives full bandwidth over the wire. If it extends using wireless only, it can only extend the quality of signal that it receives. In other words, if it gets a slow signal, that is what will be extended.

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    Hi,
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    HomeHub2 Connection info
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 2:59:42
    Downstream
    6,652 Kbps
    Upstream
    888 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.8 dB / 12.8 dB
    Line attenuation (Down/Up)
    27.0 dB / 13.6 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    1678 / 4294967264
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
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    Error Seconds (Local)
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    Results from btw preformance test
     Download speedachieved during the test was - 5.85 Mbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    Solved!
    Go to Solution.

    Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
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    Connection time
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    Downstream
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    Upstream
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    Type
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    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.9 dB / 5.8 dB
    Line attenuation (Down/Up)
    27.0 dB / 13.6 dB
    Output power (Down/Up)
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  • Large broadband speed drop - now at 18dB NM for la...

    Hi.
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    Total Uptimes (From SF counts):
    WAN:   0 days, 03:43:46
    LAN:   0 days, 00:00:00
    CRC:            5119            3
    ES:             4012            3
    SES:            0               0
    UAS:            32              32
    LOS:            0               0
    LOF:            0               0
    DOWNSTREAM:
    Noise Margin:     15.8  dB
    Connection Rate:  3725  Kbps
    Line Attenuation: 49.0  dB
    Power:            0.0   dBm
    Max Rate:         4632  Kbps
    SuperFrames:      829209
    SF (CRC) Errors:  5107
    Reed Solomon:     54727806
    RS Corrected:     307225
    RS Un-Corrected:  19387
    HEC:              2758
    Errored Seconds:  4001
    Severe ES:        0
    Interleave Depth: 32
    Bitswaps:         884
    UPSTREAM:
    Noise Margin:     6.1   dB
    Connection Rate:  888   Kbps
    Line Attenuation: 27.1  dB
    Power:            9.0   dBm
    Max Rate:         888   Kbps
    SuperFrames:      749733
    SF (CRC) Errors:  3
    Reed Solomon:     610293
    RS Corrected:     2627
    RS Un-Corrected:  0
    HEC:              3
    Errored Seconds:  3
    Severe ES:        0
    Interleave Depth: 8
    Bitswaps:         0
    For the 24 hours before the last reset (apologies for the different format - above are via RouterStats, these are direct from standard Telnet connection):
    Status: Showtime
    Retrain Reason: 8000
    Max:    Upstream rate = 888 Kbps, Downstream rate = 4412 Kbps
    Path:   0, Upstream rate = 888 Kbps, Downstream rate = 3459 Kbps
    Link Power State:       L0
    Mode:                   ADSL2+
    TPS-TC:                 ATM Mode
    Trellis:                U: ON /D: ON
    Line Status:            No Defect
    Training Status:        Showtime
                    Down            Up
    SNR (dB):        17.0            5.9
    Attn(dB):        49.0            27.2
    Pwr(dBm):        0.0             9.2
                            ADSL2 framing
    MSGc:           59              10
    B:              108             13
    M:              2               8
    T:              1               9
    R:              16              16
    S:              1.9978          4.0000
    L:              937             256
    D:              16              8
                            Counters
    SF:             5324977         141830
    SFErr:          1597            23
    RS:             173061762               539679
    RSCorr:         1064422         13934
    RSUnCorr:       2620            0
    HEC:            786             46
    OCD:            0               0
    LCD:            0               0
    Total Cells:    705309606               180864680
    Data Cells:     11685734                1634636
    Drop Cells:     0
    Bit Errors:     0               2868
    ES:             1513            17
    SES:            0               0
    UAS:            33              33
    AS:             86439
    INP:            1.09            2.00
    PER:            16.23           18.00
    delay:          7.99            8.00
    OR:             32.03           7.11
    Bitswap:        6192            0
    Total time = 1 days 1 min 23 sec
    FEC:            1064422         13934
    CRC:            1597            23
    ES:             1513            17
    SES:            0               0
    UAS:            33              33
    LOS:            0               0
    LOF:            0               0
    Latest 15 minutes time = 1 min 23 sec
    FEC:            1006            25
    CRC:            2               0
    ES:             2               0
    SES:            0               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Previous 15 minutes time = 15 min 0 sec
    FEC:            11028           96
    CRC:            20              0
    ES:             20              0
    SES:            0               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Latest 1 day time = 1 min 23 sec
    FEC:            1006            25
    CRC:            2               0
    ES:             2               0
    SES:            0               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Previous 1 day time = 24 hours 0 sec
    FEC:            1063416         13909
    CRC:            1595            23
    ES:             1511            17
    SES:            0               0
    UAS:            33              33
    LOS:            0               0
    LOF:            0               0
    Since Link time = 1 days 39 sec
    FEC:            1064422         13934
    CRC:            1597            23
    ES:             1513            17
    SES:            0               0
    UAS:            0               0
    LOS:            0               0
    LOF:            0               0
    Edited to stop automatic smiley insertion...

  • Broadband Speed dropped and wont come back

    Hi, I need help and advice please.
    Background info first though, so please bare with me.
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    Great not drastic but should give me 250kbs to 50kbs extra.
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    0 Mbps
    2 Mbps
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     Download speedachieved during the test was - 1.38 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
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     Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
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    Connection time:
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    Downstream:
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    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.3 dB / 15.0 dB
    Line attenuation (Down/Up):
    56.5 dB / 31.5 dB
    Output power (Down/Up):
    18.1 dBm / 11.9 dBm
    FEC Events (Down/Up):
    12650 / 48
    CRC Events (Down/Up):
    50 / 17
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    289 / 10
    Error Seconds (Local/Remote):
    0 / 0
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    Solved!
    Go to Solution.

    Hi JONNYYOUNG,
    I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
    Your story sounds very simialr to my experiende last November, speeds and line length being very similar.  An engineer said there was noise on my line so he switched me to another pair.  Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps. 
    Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
    I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
    Good luck,
    dfenceman 
    Best regards,
    dfenceman

  • Broadband speeds dropped

    I'm sorry if this has been posted before but it could of taken a while to find a thread on exactly the same subject as mine
    I got BT Broadband, Option 3 last month. When I signed up I was told I could get upto 7.5MB download speeds and for the last month I have been getting speeds of around 5 - 6.9MB which I was very happy about but over the last few days I have seen my speed drop to around 1.7 - 1.9MB and in 1 case as low as 0.7MB.
    My phone still works so I don't think there is a problem with my phone line, I don't believe there is a problem with my router but just so you know I have the HomeHub 2.0
    . I recently did a speed test on the BT website and it claims I can get upto 8MB which is 0.5 more than a month ago so is it possible that the exchange has had some work done on it and it will just take a few days for things to get back to normal? I would appreciate any help that you could give me

    Download speedachieved during the test was - 1313 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 14:08:16
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    12.6 dB / 25.0 dB
    Line attenuation (Down/Up)
    14.6 dB / 6.0 dB
    Output power (Down/Up)
    15.3 dBm / 1.8 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    2126 / 0
    CRC Errors (Down/Up)
    2 / 0
    HEC Errors (Down/Up)
    59 / 0
    Error Seconds (Local/Remote)
    2 / 0

  • Big speed drop!!

    Hey, ive had BT Infinity for just over a month now, pay for upto 76mb, it started off fine, but the speed over the last 2/3 weeks it has intervals of serious drop in speed, these can last upto a day or 2! This happened again to me yesterday the download speed dropped during the evening and by the night it was below 1mb, during the next day it went up to 15mb but now again during the night its dropped below 1mb as the result below shows.
    im quite experienced with Internet etc, so done all the basic tests etc restarted router, pc, disconnected all wireless devices but still having this problem?!
    i also live within a stones throw of the exchange so that isnt the problem either!
    If anyone else has this problem or know any solutions they will be much appreciated
    Thanks
     1. Best Effort Test: -provides background information.
    Download Speed
    0.48 Mbps
    0 Mbps
    70.37 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.48 Mbps
     For your connection, the acceptable range of speedsis 40 Mbps-70.37 Mbps .
     Additional Information:
     IP Profile for your line is - 70.37 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    16.07 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 16.07Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    1. Product name:
    BT Home Hub
    2. Serial number:
    +068543+NQ42948500
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    0 days, 00:19:09
    6. Data rate:
    19999 / 72599
    7. Maximum data rate:
    24083 / 72692
    8. Noise margin:
    15.2 / 6.5
    9. Line attenuation:
    0.0 / 13.9
    10. Signal attenuation:
    0.0 / 13.9
    11. Data sent/received:
    32.2 MB / 21.7 MB
    12. Broadband username:
    [email protected]
    13. BT Wi-fi:
    Yes
    14. 2.4 GHz Wireless network/SSID:
    BTHub5-H8PS
    15. 2.4 GHz Wireless connections:
    Disabled
    16. 2.4 GHz Wireless security:
    WPA2
    17. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    18. 2.4 GHz Wireless network/SSID:
    BTWifi-with-FON
    19. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
    20. 2.4 GHz Wireless security:
    None
    21. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    22. 2.4 GHz Wireless network/SSID:
    23. 2.4 GHz Wireless connections:
    Disabled
    24. 2.4 GHz Wireless security:
    None
    25. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    26. 2.4 GHz Wireless network/SSID:
    BTWifi-X
    27. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
    28. 2.4 GHz Wireless security:
    WPA and WPA2
    29. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    30. 2.4 GHz Wireless network/SSID:
    31. 2.4 GHz Wireless connections:
    Disabled
    32. 2.4 GHz Wireless security:
    None
    33. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    34. 5 GHz Wireless network/SSID:
    BTHub5-H8PS
    35. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
    36. 5 GHz Wireless security:
    WPA2
    37. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    38. 5 GHz Wireless network/SSID:
    BTWifi-with-FON
    39. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
    40. 5 GHz Wireless security:
    None
    41. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    42. 5 GHz Wireless network/SSID:
    43. 5 GHz Wireless connections:
    Disabled
    44. 5 GHz Wireless security:
    None
    45. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    46. 5 GHz Wireless network/SSID:
    BTWifi-X
    47. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
    48. 5 GHz Wireless security:
    WPA and WPA2
    49. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    50. 5 GHz Wireless network/SSID:
    51. 5 GHz Wireless connections:
    Disabled
    52. 5 GHz Wireless security:
    None
    53. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    54. Firewall:
    Default
    55. MAC Address:
    c8:91:f9:38:9e:c4
    56. Software variant:
    57. Boot loader:
    Tracing route to bbc.co.uk [212.58.246.104]
    over a maximum of 30 hops:
    1 1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 5 ms 5 ms 6 ms 217.41.216.69
    5 6 ms 6 ms 6 ms host109-159-245-130.range109-159.btcentralplus.c
    om [109.159.245.130]
    6 6 ms 6 ms 6 ms 213.120.162.71
    7 * 7 ms 6 ms 31.55.165.109
    8 6 ms 5 ms 5 ms acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
    0.230]
    9 13 ms 15 ms 16 ms core2-te0-13-0-15.ealing.ukcore.bt.net [109.159.
    250.162]
    10 13 ms 13 ms 13 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
    54.227]
    11 28 ms 26 ms 12 ms 194.74.65.42
    12 * * * Request timed out.
    13 * 15 ms 16 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
    14 14 ms 14 ms 15 ms 132.185.255.165
    15 14 ms 14 ms 13 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

    As you can see on the stats you have posted, your IP profile is 70.37Mbps the data rate for your line is 72.59Mbps and your max data rate is 72.69Mbps with the noise margin at 6.5. This would indicate no problem with your actual connection.
    Have you tried a speed test with your PC turned off/disconnected from the network. It could be something running on it that is slowing your network down.

  • Quite a large speed drop since bad weather!

    Hello Forum peeps!
    Since installing infinity in April weve een pretty much constatly getting 38bg speeds, 1.5mb upload, were on the 40mb/2mb (although been emailed several times to be told we should now be able to get 9mb up), hadthe early issue of hub not waking up after a long period asleep, but otherwise rock solid.
    That is, up until the recent bad weather (not the snow as we got an inch tops for 6 hours!!!!) our speeds dropped right down to 1mg! i'm unable to run the full dianostic test on bt wholesale as it Wont display the results page! Keep getting Unable to display webpage message and on refresh it resorts to the start, and then after a 3 locks you out for an hour,  ive done the basic BT test which have links to sreengrab results below, and also frequent speedtet.net checks which vary from 1mg-12mg and wireless around 6mg (wreless usd to give 12-13mg on the netbook - no other way of testin as main pc died many moons ago! )
    have reset both the router and hub several times alowing the router tocyce before turning the hub back on, but makes very little difference,
    i havent rung india Yet, but am gettng to the stage where i ma have too!! thought i'd check with thos in the now first,
    just got to the stage of fed up and annoyed now at being hardly able to watch youtube videos without buffering all the time!!!!
    Screen grab first test
     http://img.photobucket.com/albums/v668/pastycat/in​finity_zps531b1159.jpg
    Screen rab second test
    http://img.photobucket.com/albums/v668/pastycat/in​finity2_zps23ed8bc0.jpg
    speedtest.net
    http://www.speedtest.net/result/2478136671.png

    I would advise contacting the moderators, they will take personal ownership over your case until it's resolved.
    They normally take 3 working days to reply, you can contact them here.
    You may wish to try and get some help on there twitter and will get a faster response! You can view their twitter page here!
    If this helped you please click the Star beside my name.
    If this answered your question please click "Mark as Accepted Solution" below.

  • Having speed drop issue.

    Hi,
    I am having a speed drop issue since about this Saturday, in the night time and I dont see what the problem is?. The connection is being tested with ethernet cable straight to the HH3 and I have nothing else running in the background, no updates on the PC and all consoles are shutdown etc.. does anyone know why this is because I have never had this issue before and you will notice the speed drop downstream of about 2MB missing in the synch speed test, all tests I do I get the same results in the 22.6MB range Downstream and the uploadstream is always the same result at 2.26MB:-
    Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
    BT Speed test- http://www.speedtest.btwholesale.com/
    Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
    Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

    Thanks guys for the replys.
    @sjtp. Yes mate I agree maybe I should not be so concerned about the speed issue seen as though I do have a prity solid good connection for everything, its just a little annoying I am losing over 2MB somewhere, some how.
    @curiousfellow. I have done just that m8ty and found channel 3 seems to be the best for me. I do get upto 300mbps on devices and no drop. I have ran through them all and noted down speeds, traces (bbc.co.uk) and pings to speedtest.net site and channel 3 is doing me justice it seems, its just the over 2MB difference that is bugging me out.
    Can you see though guys, in my test it says 25.3MB to my modem but to my PC using ethernet to my HH3 I am gettting 22.6MB, I am losing quite alot, but why is the big question???, it is really annoying me, its not as though I am using long ethernet cables to connect to my HH3 or to my PC they are just normal length cables, actually also they are Cat 6 not 5 so there top notch ethernet cables, gold as well, I didched the BT ones for better cables!!!!. One time when I was first connected to Infinity, 6 months back I was getting around 27000kbps to my PC but that gradually went down so I went along with that cause others connected to Infinity in my area and I was one of the first houses to connect so I expected a drop but now over time it seems to be gradually getting lower and lower to my frustration!!!.
    Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
    BT Speed test- http://www.speedtest.btwholesale.com/
    Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
    Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

  • Broadband speed drops from 4mb to less than 0.5mb ...

    Hello forum readers,
    I am having speed problems since early December where during the day time my download speed is 4mb.  However, after 7:30pm the speed then drops very quickly to below 0.5mb.  I did a speed test just now and it is:
     Download speedachieved during the test was - 268 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 4500 Kbps
    I have tried calling India technical support, all I got was "we are looking into the problem" over the weeks.  Very frustrating as it is so difficult to understand them.  They keep giving me excuses as to the causes.  Today I am told there is a problem with the exchange. I asked when can this be fixed by, the response was they are not going to fix it as the equipment is very expensive to replace.
    I am so frustrate by all their so uncaring attitude that I have obtained a MAC code tonight.  Will a different provider be any different if the problem is with the exchange?
    Has any forum readers experience this speed dropping problem?  I can understand if the speed drops due to higher demands in the evening, but with this slow speed it is impossible to use the internet for anything meaningful as a web page took over 40 seconds to load. 
    I am on the unlimited Option 3, and my exchange is Poplar, London.
    Is there a BT moderator on this forum who can help me resolve this speed problem please?
    Thanks.

    Hello peeps,
    An update on my slow down boardband connection...
    I have reported the problem to "No Help Indian Technical Support" since 11 December, still no resolution! 
    I was told to wait until the end of February as work on the exchange may take place to increase capacity.  Nobody called to update me on what is happening since my last post.  Called Indian support for an update (17 March) only to be told my case was closed and problem resolved on the 28 February!  
    Then I asked to speak to a supervisor and the guy literally cut me off.  All I wanted to ask was why they think the problem was resolved when I am still getting the same slow down every evening.  I tried calling them again, but useless idiots who would make you answer their scripts again, but still they can't give me an update or what are they going to do about the problem.
    I am at a loss in how to obtain an update from them.  I am sure many of you who have the experience of calling Indian will end up with frustrations.  They will try their best to ignore you especially with questions they have not a clue in answering.  Every time they say they will call back, but no they don't. 
    Why is BT technical support be handled by such non-technical idiots?  The minute they have ran of scripts to follow then you are speaking to a blank wall.
    Anyone here know of a complaint number I can call or email?
    Thanks.

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