5Mb drop in Speed

Hi guys
I live in a very rural area, however was pleased when I piggybacked onto my neighbours connection and received 6Mb.
I opted for BT and was installed last week. I had 5 days of constant 6Mb connection. Yesterday I did about 20 speed tests and got 1.8Mb, and today I restarted the Hub and am now capped at 1.5Mb.
After some investigations on the community forums, I have noticed that there are some older posts on here from regarding Sync to the DSLAM and IP profiles being restricted and basically having to wait 3 days for it to reset..
My house is prone to power trips due to an old oven hob, and coincidentaly I had one 3 days ago, and yesterday. After reading the older posts this would suggest I have lost sync to the dslam, and my ip profile needs to be reset, and will be in about 3 days?
I have a BT Home hub 4 and understand from older posts you guys need the SNR readings to identify any issues, 6 being normal?:
15:42:54, 10 Sep.
( 68.000000) DSL noise margin: 26.00 dB upstream, 11.60 dB downstream
Obviously these seem quite high, however Im no expert and was hoping someone could shed some light.
I have connected to my neighbours connection, who have had no power cuts and they are indeed still receiving 6Mb.
I just want someone to tell me it will be alright, I will have speeds of 1.5 for the next few days, however after my connection to the DSLAM has reset and my IP profile is reset I will be flying again!
Many thanks
Geraint
Solved!
Go to Solution.

Hi
Many thanks for the quick reply, please see the info you requested:
Download Speed
1.35 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.35 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Kind regards

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Drop in Speed between airport express and express

Hi all
I am quite new to this apple networking and got an issue to ask.
This is my environment. I am using 10mbps adsl. The encryption is WPA-2 Personal. All devices are using static IP. Airport extreme is 5th Generation and Airport express is 2nd generation with latest firmware.
I am connecting from my modem to airport extreme (using 2.4GHz on Channel 8) and to airport express (EX2). The location is about 70m away with 1 wall in between. I am able to achieve around 9-10mbps.
From Ex2, I join it using "Join to wireless network" and connect with physical straight cable LAN to WAN of another airport express (EX3). EX2 is on automatic channel for both 2.4GHz and 5 GHz (automatic as I cant change them). I set EX3 as "extend wireless network and is (using 2.4GHz on Channel 8).
I use airport express (EX1) and place it about 50m away. There is one server room with many networking devices in it. EX1 is on automatic channel for both 2.4GHz and 5 GHz (automatic as I cant change them).
Now I did a speed test on EX1 location and can only achieve 1.5-2.5mbps. I did a wifi detection test and there are many networking devices on channel 6 and 11 with few on channel 1-5.
I did tried to change manually for the 2.4GHz channels from 1-13 and 5GHz channels. The test speed results remain the same 1.5-2.5mbps at EX1.
Now my question is if I extend from airport express (EX3) to airport express (EX1), will it cause a drop n speed at EX1? Or was it due to the server room that causes the poor performance? I do not have access to the server room nor those devices in the room.

It presumably depends on what existing Av kit you have and how you plan to control things.
Neither AppleTV2 or Airport Express have in-built amplification for speakers.
AppleTV2 would require speakers with an optical input to work unless you wer eusing it with a Tv and Tv speakers. In addition current software prevents optical working well unless HDMI also connected.
Airport Express has a combined miniToslink/analogue stereo audio out 3.5mm socket and if using for audio only would avoid the potential HDMI issues I mentioned above.
Other things to consider would be speakers like B&W Zeppelin Air with in-built Airplay for audio and powered speakers.
Apple's Remote app for iPhone/iPad/iPod Touch would be an excellent way to control multiple Airport devices played from iTunes.
AC

Drop in Speeds

Hello again.
Some of you may remember me from previous similar problems. I have bought this problem up with BTCare but they seem to be very busy and have yet had time to respond to my email.
Yesterday I was using my iPad when my connection dropped. I could not connect to anything via WiFi and don't have access to a wired connection. I restarted my Hub 2.0 (using the button on the side) which normally fixes the minor problem but this time my speeds dropped considerably. They went from a stable 5.5 down/0.7 up to a measly 0.01 down/0.1 up. This problem continued throughout yesterday until 4pm when I got an email from BT saying they changed my wireless channel, I then couldn't even connect to the hub despite all the lights being steady blue. I tried resetting the hub, still nothing. I managed to connect this morning for 20 minutes before it cut out again, just in time to reply to the email explaining the extra issues. This time restarting the hub gave me a connection but it's still rather slow.
Line state Connected
Connection time 0 days, 3:38:39
Downstream 7,719 Kbps
Upstream 882 Kbps
ADSL settingsVPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 2.9 dB / 5.0 dB
Line attenuation (Down/Up) 44.5 dB / 24.2 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 335588 / 15
CRC Errors (Down/Up) 51 / N/A
HEC Errors (Down/Up) N/A / 120845
Error Seconds (Local) 18
04/12/12 [13:08]
I did the line noise test and there wasn't anything significant, maybe a very slight humming noise which only just audible.
I can test the connection via the test socket later if it is needed, if anyone can pass on the link to the page which shows you how to do so.
The people I have contacted seem to think it's a problem with the wireless but I'm not sure how I am supposed to fix this. There's no change to the surroundings, nothing that would cause this much of a drop in speeds from interference anyway. I've checked the wiring from the hub to the socket, reconnected it all after blowing off any dust. I will check to see if I have a spare filter lying around too in case that is the problem. Other than that, is there anything that springs to anyones mind?
Any chance of the hub being at fault?

Sorry, my connection dropped after my last post. It's not a problem with connecting to my iPad, I get these speeds on my PC too. It is connecting to my hub, not the other BT connections.
When it dropped yesterday, still connected to the test socket, it jut said unable to connect even after restarting. I'm connected this morning but still with low speed. I have changed the wireless channel, so has BT at their end. No changes.
I asked the yesterday what was happening as they said they'd contact me. They just said they were still looking into it.
Not sure if the filter is a problem so I'll try a new one later but other than that, I'm stumped at what else I can do my end to fix this.
i don't know if this is significant, but when the connection drops, I can't even connect to either BT WiFi either. I just read somewhere that said you should be ale to do so if your line is down.
i have a list of speed tests conducted randomly over the past few days. Sorry for the large picture, I cant make is smaller crom my ipad. These speed match those gained on my PC despite this being taken from my iPad. For some reason, a had a few seconds where the speed went up to its usual Number.

Sudden drop in speed

So I went to bed last night with the Internet running around 20 - 35mb down happy days, however I woke up this morning and it has dropped to bellow 1mb down (around 0.7mb) this is an almost impossible speed to use the Internet, I have no idea why this has happened I have tried everything from resetting the router to seeing if my computers wireless adapter is playing up (it is not) and nothing, it has taken me all day to try and work out how to fix this problem but with my Internet running so slow it is taking to long, I did the BT speedcheck and apparently the drop in speed comes from within my house (great that helps me in no way ) I emailed BT but to no luck as they still haven't got back to me, can anyone offer any help or advise if you have come across this problem too and have solved it.

You need to run a BT diagnostic speedtest to find out what your IP profile is.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Drastic drop in speed - BT Infinity 2

For 10 day now, I have experienced a drastic drop in speed on all devices - two Macbook Pro laptops and two android phones.
I have run speed tests and availability tests whilst connected to the Home Hub 3 by ethernet, but have not rebooted any equipment as other threads on these boards indicate that this is likely to make things worse. Page load/refresh takes ages or hangs and streaming video, even short low-res youtubes either won't load or are choppy.
Speed tests have varied between 18Mbps and 38 Mbps download speed and 2.5 to 8.5 Mbps Upload speed.
Test results as follows - can anyone shed any light on this? I emailed BT 36 hours ago and have recieved no response and past experience tells me I will get a scripted call from someone with no technical knowledge anyway
Any help is gratefully appreciated

Good morning Dax1 and welcome to the forum.......
Can you carry out the "quiet line" test ? Using a corded phone plugged into the test socket on the master socket, dial 17070 and choose option 2. There should be no crackles, popping, buzzing, etc, in fact, it should be quiet........
Can you post the stats from your homehub ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Awful drop in speed...

For the last three days i have suffered an awful drop in speed from an already slow connection. The speed has gone from an average of around 1.2mbs to being lucky if i reach 0.4mbs. This makes even the simplist things difficult. I can no longer even watch the BBC iplayer the speed is that slow. This has been going on for a few days at first i gave BT the benefit of the doubt and thought the issue would just go away, but it hasn't. I'm not impressed with my speed when the connection is working correctly so to say i am NOT impressed now is a complete understatment. I have checked the BT Service Status and found no recent problems in my area so i presume everything is working as it should. So what would explain my sudden drop in speed. Any help would be appreciated.

Hi,
Sorry to hear about your problems. It sounds like you may have been hit with a bit of interference. This might be a failing bit of electrical equipment in your house, or in your area, that is introducing electrical interference onto the telphone line. Lots of things can cause it (see here). You can try a few self-help measures, but please be aware that it could be 2-3 days before you see an improvement.
The bottom line is if the interference is stopped, the line will become more stable and your speed will rise. If the interference persists, the situation will stay the same or worsen.
Run the BT Speedtester regularly and keep an eye on your IP profile. If that continues to drop, it is a sign of a continuing problems.
It's much easier to convince BT you have a problem if you have got a bit of evidence to support what you are saying!
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

Drop in speed for no reason!

Hi, Im new to the forums go easy on me lol,
Having a problems with infinity at the moment with the speed of the internet. Ive lost just over 30meg download speed from around 52 to 20 and its been like this for about 4 days now. i have tried resetting hub and open reach modem and it does nothing. Ive been intouch with bt which said they will look into it registered a fault but have not been back intouch. we.ve had no power cuts or anything like that so i cant understand why it would do this its been pretty good up until now. Could someone help me with this as i dont want to get back on the phone for them to tell me the same thing as they do everytime i ring them.
Many Thanks
Andy

Welcome to the forum.
Do not keep re-setting the modem, as it is seen by the Dynamic Line Management (DLM) system as a drop in connection. This means it thinks the line is not stable, and so drops your speed.
You can reset the hub (the black one) every day, but please don't re-set the white modem.
Hopefully, your speed will then start to increase, but it could take a few weeks.
Good luck!
Rich
If you found this information helpful, please click the star to the left of this post. If the reply answers your question then please mark as ’Mark as Accepted Solution’

Drop in speed after bad weather

I've been with bt for Internet for over 10 year last week we had a storm,since my connection has been very slow,phoned bt a few time which was a waste of my life tbh. Even there tech line said it a problem with my PC. Which I took to my mothers house and i get no problem geting a good speed there.
was geting around 3mg download but know it drop too .47mg its so slow watching a you tube video is unwatchable
heres my hub info
Help
DSL Connection
Link Information
Uptime:
0 days, 22:20:47
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 3,776
Data Transferred (Sent/Received) [MB/MB]:
80.06 / 613.37
Output Power (Up/Down) [dBm]:
11.5 / 18.5
Line Attenuation (Up/Down) [dB]:
31.0 / 52.0
SN Margin (Up/Down) [dB]:
21.0 / 7.0
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
2 / 0
FEC Errors (Up/Down):
0 / 10,739,708
CRC Errors (Up/Down):
0 / 481
HEC Errors (Up/Down):
0 / 419
Line Profile:
Interleaved
theres only 22 hours on uptime due to help line telling me to reset it.
speed test
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
428 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 428 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.

you still have a 3.7mb connection but your problem is your profile is low at 500 instead of the correct figure of 3000. this is causing a slow download speed.
it was probably cause by a few resets in a short space of time and the exchange dropped your speed with your profile dropping accordingly. your speed is back to normal but you need to stay connected 24/7 no resets for 3/5 days and your profile will come back to normal
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Just wondering if anyone has been able to find a way around the huge drop in speed using VPN on iPad3 with the latest upgrade to the IOS?

Just wondering if anyone has found a solution to the problem of huge drop in speed when using VPN since the latest upgrade to the IOS kicked in?

Hey,
Thanks for the reference, the Web site explains a lot. And yes, my prefessor is from another country, so understanding his english is a little rough.
I have read the info, and tried to apply it to my problem but the simple program will still not run. It compiles fine but when I type the following in cprompt:
java DisplayData <- (my file name)
I still get the same error message. I understand that it cannot find the class path, but his explanation of what to do about my problem isn't clear. Or maybe I'm not understanding him correctly.
If you can assist any further help, it would be greatly appreciated.

Sudden huge drop in speed

Yesterday I had infinity installed and after the engineer left I did a speed test that showed my download speed to be 37Mb+ with and upload speed of 1.8Mb after sorting out the vision box which I had to disconnect all the power to the PC and BT routers I did a speedtest and find that the speed has dropped from 37Mb+ down to 1.62Mb with 0.51Mb upload I know there are variations in the speed especially during the first 10 days but I certainly didn't expect to drop the download speed by 95%
Are drops in speed like this normal or what?

Hi wildthing666,
Sorry to hear of the problems you've been having. If you are still having the same issues, please post up a bit more information on your setup (i.e. how many computers you have and how they are connected to your Homehub etc.) along with the results from a test at www.speedtester.bt.com and we might be able to identify what the problem is.
Cheers
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Perfect for a month, now drop in speed

Hi, I have had BT infinity 2 for just over a month. The speed has been very consistent (around 60-70mpbs download) until yesterday, since then it has drastically dropped to just a mere 1mbps download.
I have HH5, no disconnections, just an unexpected major drop in speed for the past 48 hours.
http://www.speedtest.net/my-result/4096198294
I have a Openreach socket and modem fitted to the wall which lead to both the landline phone and HH5 itself, I have not changed or touched the setup since the engineer fitted everything in mid December.
Thanks

Hi DaveRVD,
Thanks for your post. Are you still having issues with your speed? If so please send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to help.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Almost 10mb of a drop in speed

Hi there
Like the title says my infinity download has dropped alot since the install a massive drop tbh almost 10mb and iam rather concerned about this got it installed last year october 14th did a check was getting almost 34mb and now down to this 25.85mb down no change on upload, also on to my third HH5 to boot first HH5 constantly rebooting itself so BT sent a replacment that was fine then last week it went haywire and would not connect to the net and suddenly went off and would not come back on so the third HH5 is on its way after 3 days of seriously bad comms with BT india tech my question is why the sudden drops in download speed have had 2 BT/openreach engineers could not find fault with the phone or connection so what is going on. also had the IP profile reset about 3 times since install, Will add screenshots of BT speed test to show yous.....Thanks in advance finnigan

Hi
Back again after getting my line fault fixed it just gets worse,now my broadband is down to 6.58mbs down and 4.43up
Supposed to be 34mb down and 5mb up geez this is like adsl speeds REALLY FED UP WITH THIS, also no replys from this forum either waste of time also another waste of time phoning script readers in india same old story do a speed test areu using wireless or wired, TO make thing clear iam using a wired CAT 5 connection NOT wireless paying for a service that not fit for purpose, BTW speed test added with this reply.....Fiinigan

70% drop in speed and constant dropped connection

Been on Infinity2 since October, BT's estimate for my line is 58 to 76mbs as im 300m from the Penistone, Sheffield Road exchange. Up until Xmas i was getting 74-75mbs d/l and 17-18mbs u/l with 5-15ms ping in speedtest, now i'm getting 24 d/l 2.9 u/l and 50+ ping, the connection is slow and it drops approx 20 times a day. I can no longer watch streams, HD videos and gaming(the reason i got Infinity) is impossible as the lag is horrific and the drop offs finish it off, even web pages with pictures can take forever to load, the pics load gradually like back in the dial-up days.
BT Wholesale now gives 24.5mbs d/l 2.9 u/l and says the max for my line is 25.11mbs so what happened to the 58-76mbs i was quoted and the 75mbs i was actually getting?
It all seems to start since the latest firmware 4.7.5.1.83.8.130.1.17 (Type A) was installed, it was rock solid until then, now it feels like my speed and bandwidth have been heavilly capped to the point the service is not even good for web browsing as many pages time out.
The event log is now filled with IN: BLOCK [16] Remote administration (TCP 222.186.62.66:6000->109.158.116.58:22 on ppp1)
i thought it might be due to the storms around xmas but a month on and some googling im realising im just 1 of many with these problems, has anybody managed to get the problems solved?
To Infinity and back down to Earth in flames.

FAQ
1. Best Effort Test: -provides background information.
Download Speed
24.41 Mbps
0 Mbps
25.14 Mbps
Max Achievable Speed
Download speedachieved during the test was - 24.41 Mbps
For your connection, the acceptable range of speedsis 20.11 Mbps-25.14 Mbps .
Additional Information:
IP Profile for your line is - 25.14 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.91 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Connection keeps dropping and speed is getting slo...

Hi,
I have had infinity over a week now and after having a speed of 50M and a ping of 17 each day it has dropped and is now iro 34M and ping of 37. What is of more concern is my connection is keeps dropping. Has happened every day - DSL light going off on Infinity box and homehub. I did a speed check on BT wholesale and it seems my ip profile has been dropped down to 36M.
I am connecting wireless and have tried a different channels, tried using DNS even tried a new HH3 as I had a spare. But as yet no improvement. Anyone any ideas?
Thanks in advance.

You could have a fault, to check do the following.
1. Visit this link https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do;jsessionid=2W59QB2TvDGLZST41KJS2T...
2. Make an account with your BT Account number, this is different to your forum account.
3. Once the account is created re-visit the link from instruction #1 and login
4. Now you want to click on "Check my line now"
5. You should see your telephone number in a box, make sure that box is ticked if not enter your number.
6. Click on "Check my line" once step 5 has been completed
7. Make sure the details are correct, select the most relavant problem to you. I find the most common is the top selection "I've removed all equipment...."
8. Finally, Click "Check my line" **MAKE SURE NO ONE IS USING THE PHONE** Once completed, post the results contact a mod if a fault is found.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Once again, service drops out, speed slows and I have to reset the modem lots

Here are the links to the last posts/problems:
{edited for privacy}
4/29 reset router 5 times had to go into the verizon management console (VMC) twice to enable router for WiFi
4/30 reset router once
5/2 reset router once
5/3 connection speed dropped to 2.9 reset router 6 times
5/4 connection speed dropped to 2.5 reset router twice
5/6 reset router once
5/8 reset router once
5/9 connection speed dropped to 1.9 reset router 3 times had to go into VMC to enable router for WiFi
5/10 connection speed down to 1.5 reset router four times
5/11 --today--connection speed down to 1.5 reset router 4 times--it is only 9:30 AM--four times since 7 AM? sketchy service indeed
my original post was here
forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/What-s-up-quot-line-problems-quot-with-regards-to-high-speed/m-p/692388/highlight/true#M24452
I note with irony how you will see that someone tried to contact me...but that isn't the case. I contacted them. By phone because that was what the "Chat" customer service person told me to do. This is classic case of one hand doesn't know what the other is doing. When I do get a live person on the phone ....Basically....verizon says there is a "line problem" and I wait for three days and the speed gets better for about a week, and then the speed drops off.
They can't deliver what I am paying for. I don't have a phone, I pay for high speed internet because FIOS is unavailable. Currently as I type this....speed test says I am .9/.27...the modem tells me 1.5/.4 but it drops as well. What is the issue, Verizon?
In addition someone on Verizon's end says...someone will call you in a few hours...which never happens. Never. More like in a day or two. If that.
Buyers beware....beware,,,

Hi whit616,
We have reopened your private support case. Please access your case thread by following the instructions we have posted in your original public thread, HERE.
Please note that you need to access the private thread and respond to the agents' requests. The agents cannot begin to assist with your issue until they hear from you.

5Mb drop in Speed

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