5MP Playbook Camera Blackscreen - Errors - Hardware or NDK Game Caused Glitch?

Question

Hi. I own a 64 GB Playbook. Last week my outer 5MP camera stopped working. When I accessed the camera application the screen was black.The camera record button and camera/video buttons appear. 
The black screen of doom
Picture Cam
If I pressed the button to snap a picture, the button would become disabled and hang for about 20 seconds. No image is visible from this camera. The screen is completely black.
Video Cam
The video screen on the 5MP cam also is black, and I can only access the context menu (top), and record button, and cam/video toggle buttons.
I cannot view anything from the camera.
Things that do work: able to switch view to front facing 3MP cam. The image shows. I can take pic, record vid with front facing cam. I am able to use context menu to go into my videos or pictures folders.
Device Specs:
OS Version: 1.0.7.3312 
Free Storage: 26 GB
Videos: 407
Pictures: 879
The errors I am getting.
[screen captures, and picture attached] 
"Camera Error" - There was an error creating your picture. Please try again.
"Camera Error" - The camera is in use, please close any other instances of the camera and try again. 
There were no other applications actively running on the device when I got the second error.
I thought a security wipe would somehow fix this issue. But it has not.
When This Started
I first noticed my 5MP camera was not working after I finished playing "Spider-Man: Total Mayhem HD". I think I spent an entire hour playing the game. I've owned this Playbook since it launched, and have not had any problems with the camera or hardware. There is not physical damage to the 5mp camera.
During gameplay, there were elements of the ui that took "screenshots" or "screen captures" of fight sequences. I have a feeling this may have something to do with why my camera is not working now. My understanding is that this game is developed using NDK. I fear that a bug in the game, and how it handles these screen captures may have affected my Playbook's OS and my camera.
Security wipe, refresh did not fix the issue. Still getting the same errors.
Please help me! I own a 64GB Playbook without a working camera 
This is really bugging me out. : (
Solved!
Go to Solution.
Attachments:
pbcamissuesc.jpg ‏25 KB
pbcamissuesc2.jpg ‏35 KB
pbcamissue-error.jpg ‏120 KB
pbcamissue.jpg ‏82 KB

Answer 1

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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