5s iPhone goes to mute or speaker

I have a 5s sometimes during a phone call it goes to mute or speaker

Check to see if the screen of the phone is blanking out while you have the phone to your ear. Do you have a case and/or screen protector on the phone? It is possible something is blocking the proximity sensor and that is causing it not to work correctly. Try a call without the case if you have one on it.

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