5th Gen 60Gb will not hibernate no matter what I try

Unhhhhh. I've re-set it, I've checked troubleshooting and online manuals, I've looked online at discussions... This thing is not even a week old. I installed it just as instructed when I got it... but it will not turn off when I press play/pause, it will not automatically hibernate after a few minutes...Surely there is a guru out there with the answer.

http://docs.info.apple.com/article.html?artnum=60945

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