5th Gen Airport Extreme AirPlay, Printing, Streaming Issues

I had a fourth generation Apple Airport Extreme router. It worked flawlessly with my two Airport Express devices with airplay and printing. I also have the second generation Apple TV that had no issues.
I gave my old Extreme to a friend and I upgrade to the fifth generation Apple Airport Extreme router and I keeps loosing airplay streaming and printing with my Airport Express devices and Apple TV keeps loosing connection to my iTunes using home sharing.
All Apple Airport devices are running firmware 7.5.2. I have started from scratch two times by wiping all the devices with default settings. I have played with the different wireless modes on the router. All wireless modes cause the same issues. The weird thing is that the devices do have Internet access, show a green light, and are seen by the Airport Utility, but they just loose the ability to stream audio / video and print. I see all the devices connected to the Extreme router in the wireless statistics however they become unpingable when those services disappear on me. Rebooting the router fixes the issue temporarily or sometimes renewing Apple Express DHCP in the Apple utility helps.
I was going to return the router, but it feels more like a firmware problem that needs to be fixed since the Internet is always working. Any other suggestion out there?

I agree with you, this could be a firmware problem. But worst case it could be hardware problem too. I am actually into my fourth Airport Extreme Fifth generation. All have the same problem. Fisrt few minutes, the router is fine. But after 5-10 mins, the upload speed drop down really low. Then connection would be lost intermittently. But when I reset the router, or even quickly disconnect and connect the power line, the connection and the upload speed came back normal, although that again only last for several minutes as before.
All the same problem with FOUR fifth gen Airport Extreme. And I bought them from different places too..two from Perth, Australia, one from Brunei and the other one was ordered the US through a local dealer.
The funny thing is that when I use my cheapo Trendnet router, the connection and upload speed was as stable as a rock. No drop whatsoever so it is not the fault of my ISP but the Extreme itself.
This issue has been really annoying me. Why can't Aplle fix it?

Similar Messages

5th Gen Airport Extreme, XBox360 and Windows Media Center

Hi there. A similar question was posted in August 2011, but the resolution was apparently to return the 5th Gen Airport Extreme in favor of a 4th Gen Airport Extreme. Not really a solution. Here's the setup:
Upstairs
2nd Gen Airport Extreme --- (wired) --- XBox 360
{wireless signal)
downstairs
Cable connection --- (wired) --- 5th Gen Airport Extreme --- (wired) --- Win 7 PC with Windows Media Player
Wireless network is set up as 802.11n (no b/g)
Xbox can see the Intenet and XBL just fine. And on the Win 7 PC I have no problem setting up the Xbox as an extender. But when I'm on the Xbox, the Media Center app is unusably slow. Like minutes to connect and I can't even get to a menu.
What can I do? Let me know what information is useful and I'll gladly provide it. Thanks.
-P

Take a look at this like for help in setting up an AirPort Extreme Base station with Cisco VPN
http://support.apple.com/kb/HT2585
also look at HT3944 for the necessary NAT translations.

Can wireless broadcasting be turned off on 5th gen airport extreme?

Hello, I have a 5th Gen Airport Extreme and would like to be able to turn off wireless broadcasting. Is there a simple way of doing this without having to reconfigure the router every time?
Thanks

Sorry, but no.

Have Pixus and 3rd gen Airport extreme. Unable to replace with 5th gen airport extreme

I have Pixus and a 3rd generation Airport extreme . Unable to replace with 5th generation airport extreme. Problem?

Ok, thanks for the clarification. I assume that Pixus has provided you with a modem that provided an Ethernet connection to your 3rd Gen AirPort Extreme Base Station (AEBSn) ... correct? If so, then anytime you change networking hardware, it is a good idea to completely recycle power on all of the networking components.
Please try the following:
Power-down the Pixus modem, AEBSn, and computer(s); leave them powered off for at least 10-15 minutes.
Power-up the modem; wait at least 10-15 minutes to allow it sufficient time to initialize.
Power-up the AEBSn; wait at least 5-10 minutes or until its status light is a solid green. (Note: It may continue to flash amber. This is ok, as it may just require some additional configuration settings, like wireless security to attend to.)
Power-up the computer(s).
Network clients connected to the AEBSn, either by wire or wireless, should now be able to access the Internet through the Pixus modem. Please post back your results.

Why does my 5th gen airport extreme go on the fritz and disconnect all 2.4GHz devices when one device connects with 5GHz? I've done some research and it seems other people have had this problem too? I'm very frustrated and want my money back

Running an apple tv 3rd gen, iPod 4th gen, iPhone 4s, windows vista laptop, and Xbox 360 with media center. 2.4GHz devices work great when apple TV is connected with ethernet, but as soon as I switch the apple tv to wireless, the 5th gen AEBS kicks over to 5GHz, my 2.4GHz devices lose connection and I can't reconnect my 2.4GHz devices, until I do a hard reset of my AEBS and reconfig the network with my iPhone, if I use the airport application for PC, my wireless devices still won't connect. I bought this router 20 days ago so I could run dual band wireless, if I wanted to limit all my stuff to 2.4ghz, I would've got a g router and saved some money. This thing supposedly has 3 antennas, one for 2.4, one for 5, and one for the guest network, so why do I loose my 2.4 when it "switches" to 5GHZ if it's supposedly always broadcasting both freq's????????

I had a problem with dual bands running almost everything you have there. When I'd have a iPad and MacBook running, I'd turn on my 360 and I'd loose all connections though. Until a hard reset and the same cycle. I returned my airport a day later for a new one. No problems since. I had a faulty one. Not saying yours is, but mine was. I troubleshooted everything from options, manual setup, everythinggggggggg. It was a wasted 7plus hours to find out it was faulty. I have a pc, MacBook, apple tv, 360, and 2 iPads using it now flawless.

5th Generation Airport Extreme - Wifi Slow, dropping connections

I just upgraded my 2nd generation Airport Extreme to a refurbished 5th generation I purchased from Apple.com
I duplicated the configuration of the old one, as I have a static IP address and what not from my ISP. Also, I have a few port mappings for outside access. Everything plugged in via ethernet, seems to be working without issue.
Everything wireless, which is to say - a Roku, a desktop/all in one, 3 laptops, 4 smartphones, and a tablet are not working as expected. Oddly enough, they are slow to resolve. For example, going to www.yahoo.com took nearly 20 seconds to resolve. At first I thought it was a DNS service issu, and changed to another set of DNS servers (went from Level 3 to another provider, just to test)..... same thing. Also, computers would also go from connected to "limited connectivity".
Network is a mixed bag Windows 7, 8, and OS X, same with phones, Windows Phone, iOS, and Android, tablet is webOS or something. Everything is at least 802.11 n compatible.
In my Wireless Settings of Airport Utility I have this configured:
Radio Mode: Automatic - manual 802.11a/n - 802.11b/g/n
Radio Channel Selection - 149 5ghz and 1 2.4 ghz
Security, wpa2
Wireless Network Options: unchecked is 5ghz network name
Multicast = low
Country = USA
Transmit power = 100%
WPA group key timeout = 60 seconds
I unchecked use wide channels, and create a closed network is not checked.
Now, I have a older airport express (I think it's 3rd gen) that I use in a plug that borders my living room / kitchen to extend the network. Nothing peculiar is configured on that thing other than the default network extension settings.
At the moment, it is unplugged, as I was using inSSIDer to make sure my network was configured to the right channels compared to what my neighbors were doing. Everyone else is on 6 or 12, and there are no 5ghz channels in range.
Does anyone know what might be causing the horrific resolution times on my Macbook Pro... it's pretty awful, loading your average websites takes far more time over wifi than over ethernet (also tested this).
Really, nothing changed except some 'newer' hardware was added, the 5th gen airport. Any help is appreciated!

Ok i have a relatively new Extreme and here is what i see on 5 GHz vs 2.4 GHz.
This happens frequently - the 5 GHz wireless connection drops, slows way down, or just does not connect.
I reassociate to 2.4GHz and viola, works perfectly. This is with 7.7.2 firmware.
Pinging a site on the east coast from the west coast, first on 5 GHz:
64 bytes from 24.93.38.29: icmp_seq=8 ttl=113 time=909.161 ms
Request timeout for icmp_seq 9
64 bytes from 24.93.38.29: icmp_seq=9 ttl=113 time=1013.389 ms
64 bytes from 24.93.38.29: icmp_seq=10 ttl=113 time=631.026 ms
64 bytes from 24.93.38.29: icmp_seq=11 ttl=113 time=977.959 ms
64 bytes from 24.93.38.29: icmp_seq=13 ttl=113 time=814.521 ms
64 bytes from 24.93.38.29: icmp_seq=14 ttl=113 time=226.186 ms
^C
16 packets transmitted, 13 packets received, 18.8% packet loss
round-trip min/avg/max/stddev = 226.186/818.213/1498.367/334.693 ms
THEN ON 2.4 GHZ THIS IS THE NORMAL PING TIME
bash-3.2$ ping nc.rr.com
PING nc.rr.com (24.93.38.29): 56 data bytes
64 bytes from 24.93.38.29: icmp_seq=0 ttl=113 time=76.996 ms
64 bytes from 24.93.38.29: icmp_seq=1 ttl=113 time=99.699 ms
64 bytes from 24.93.38.29: icmp_seq=2 ttl=113 time=76.806 ms
64 bytes from 24.93.38.29: icmp_seq=3 ttl=113 time=71.794 ms
I just did this and was about to post it when i saw this original post. This has been a CONSTANT problem with my Airport Extreme since I bought it.... in general 5 GHz coverage pretty much ***** in my house - a two story wood frame house - and its very flaky... very unpredictable.
I suspect the hardware myself... and i work in the wifi tech business...
Message was edited by: Mark Ennamorato1 AND i just was switching back and forth to 5GHz again..im 60 feet away in another room on the same floor, and Airport Utility (yet another piece of junk software but that's another discussion...) cannot even FIND the A.E....until i switch back to 2.4 GHz... clearly this thing is in a bad state right now for some unknown reason
Message was edited by: Mark Ennamorato1 oops wow...Airport Utility actually saw the AE after about a minute on 5 GHz... finds it in about 1 second on 2.4 GHz.

Problems with spotty cable modem connection when connected to 3rd gen Airport Extreme

Hi All, here's my problem:
I've got a 3rd gen airport extreme (AEBS) that I've been using for the last several years and had no issue. Recently, I decided to switch from Verizon DSL to Time Warner Cable, and in order to avoid extra fees, I decided to purchase my own cable modem. Here begins an epic battle with sanity...
- 1st modem Motorolla SB6141: This was the first modem that I bought and it worked like a charm... at first. The first week was like a dream come true, with incredibly fast speeds and very low latency (ping=15ms, dl=30Mbps, ul=5Mbps). The AEBS and the modem got along great, no issues until all the sudden the connection speeds started dropping off. The connection would never fully drop to zero, but close. The bandwidth would hover around 1Mb down, which was about a 1/30 of the speed I was supposed to be getting. I chalked it up to a bad model so I headed back to Best Buy.
- 2nd modem Zoom 5341J: This modem istalled with little issue and worked pretty well. The only problem I encountered with this modem was that it seems to cause a ton of network latency (ping=200ms average), which was way too slow for me. On the first night that I had this modem working, I cycled the power (to try to resolve the latency issue) and it never came back on. there must have been a short in the board or something. Back to Best Buy.
-3rd modem Netgear CMD31T: This modem was an absolute nightmare to get connected to the AEBS. The process involved following a VERY specific order of operations that involved powering down the modem and the AEBS, doing a factory reset on the AEBS, poweing down the AEBS, powering on the modem, plugging the modem into the AEBS, and powering on the AEBS. None of the other modems gave me that much trouble, but when I eventually got it working it was FAST. I was getting the best latency and bandwidth out of all of the modems. Unfortunately, that lasted about 5 minutes, when the bandwidth dropped to 1Mbps and never recovered.
I know what you all are thinking... the problem must be with the AEBS. But here's the kicker, I have an Airport Express that I tested with all three modems and got the same results. Well then (you must be thinking), the problem is obviously with the ISP! But when I connected all three modems directly to my MacBook Pro, they all worked fine, with no connectivity issues. The only time I encounter a problem is when I involve an Apple router. I love my AEBS and my Airport Express, so I'm avoiding buying a different brand router. Does anybody have any suggestions? Thanks for your help!

Well after doing some research, I've figured out that the problem I was encountering had nothing to do with the Airport Extreme or the cable modem! Apparently, my problem was caused my uplink saturation. In other words, my cloud backup service (BackBlaze) was using up all of my upload bandwidth, which meant that ACK packets (acknowledgments) weren't even getting through. This would basically cause any server I was downloading from to stop sending additional packets, making it appear that connection to the internet had been severed. My simple fix was to cap the bandwidth of my BackBlaze backups to about half of my total upload bandwidth. One thing I did learn is that the this issue is usually fixed by using a router with QOS (Quality of Service) capabilities to prioritize ACK packets. Unfortunately, for some reason Apple has neglected to add this feature to even their high end routers.

How do you update the firmware on 1st Gen Airport Extreme in OSX Mountain Lion?

A friend gave me a old but never used 1st Gen Airport Extreme 802.11n WiFi Wireless Base Station. I have a couple WiFi dead zones in my house and was told that I could daisy chain the Apple Airport Extreme off of my Verizon FIOS router/modem (802.11G) to fill in the dead spots. During set up the Airport Utility told me that "This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support (link) for more information.
I updated the Airport Utility to the latest version (6.2) and I am still getting the same error message and no other option to update it's firmware. Anyone know of a work around or am I fighting to losing battle here. I tried to contact Apple support, but when I entered the serial number for the Base Station it said the product was over 5 years old and didn't qualify for support service program.

was told that I could daisy chain the Apple Airport Extreme off of my Verizon FIOS router/modem (802.11G) to fill in the dead spots
Not sure what you mean by "daisy chain". The AirPort Extreme cannot "repeat" or "extend" the wireless signal from the FIOS router if you are planning to do this using wireless only.
You always need at least 2 Apple routers to be able to "extend a wireless network" using wireless only. The Apple routers would not be compatible with FIOS routers for this type of purpose.
If you can connect the AirPort Extreme to the FIOS router using a permanent wired Ethernet cable connection, then the AirPOrt could be configured to provide more wireless signal coverage that way. If you cannot run the cable, it might be possible to use a pair of Ethernet powerline adapters to send a signal over the existing AC power lines in your home.
When you open AirPort Utility 6.x and a firmware update is available, there is usually a red number next to the AirPort Exreme icon. Click on the red number......or if it does not appear, click on the AirPort Extreme icon and then hold down the option key on a Mac as you click on the Version number that is is displayed to see more "options".

I have a 4 gen Time Caps. and a 2nd Gen Airport Extreme I would like to extend my TC network to use the Extreme for the purpose of having internet available to my TV box wired. Is this possible and how to I get them to work together?

I have a 4 gen Time Caps. and a 2nd Gen Airport Extreme I would like to extend my TC network to use the Extreme for the purpose of having internet available to my TV box wired. Is this possible and how to I get them to work together?
How can I get my Time Cap (TC 4 gen) to recognise my 2gen Airport Extreem (AE)
Frank

Thanks for the info, this really helps.
Power up the AirPort Extreme for a few minutes, then hold in the reset button on the back of the Extreme for 10 seconds and release. Allow a full minute for the Extreme to restart to a slow, blinking amber light.
It might be possible to use wireless to configure the Extreme, but I recommend using a wired connection. Temporarily, connect an Ethernet cable from your Mac to one of the LAN <-> ports on the Extreme.
Click the AirPort icon at the top of the Mac's screen and wait a few seconds for a listing of New AirPort Base Station to appear. Just below that, click on AirPort Extreme.
The illustration below shows an AirPort Express. You will see AirPort Extreme on your screen.
AirPort Setup will open up automatically and take a minute to analyze the network, then announce that the Extreme will be configured to extend the Time Capsule network.
Enter a device name that you want to use for the Extreme and click Next
Wait a minute while AirPort Setup configures things for you. When you see the message of Setup Complete, click Done.
You can disconnect the Ethernet cable that you used for the set up now. Things should be working. The Extreme is providing additional wireless coverage the the Ethernet ports are enabled. You can connect to any port that you want since they all operate the same in this type of setup.

Unable to set up dual band with my 1st Gen Airport Extreme

Not sure if my 1st Gen Airport extreme supports this but I unable to figure out how to setup dual band networking. I have certain devices that work on 2.4 Ghz and some that work on 5ghz. I trying to improve my network speed by separating the devices that can use 5ghz. Any advise please?

1st Gen AirPort Extreme will do either 5 GHz or 2.4 GHz....but not both simultaneously.
Simultaneous dual band was introduced in the 3rd Gen AirPort Extreme.
Simplest solution.....the current AirPort Express will do simultaneous dual band. You could then reconfigure the AirPort Extreme to extend the 2.4 GHz network for increased coverage.
Be careful with 5 GHz as this is pretty much a "same room" or "line-of-sight" deal since 5 GHz signals are much weaker than 2.4 GHz signals....they won't penetrate through walls or other obstructions nearly as well as 2.4 GHz signals.

My internet speed is super slow with wifi. I have a 5th generation Airport Extreme

I have a 5th generation Airport Extreme and a 2nd generation Airport Express as an extender. I have Xfinity as my broadband provider and live in a decent size condo. In the last two months, the speed through my wifi has been horrible. In most cases, I can only get 2mpbs download and barely 1mpbs upload. The hard line connection through my iMac gives me 150mpbs download and 50+mpbs upload consistently. I've reset my routers and check for the latest software. I'm wondering if the interference from my neighbors wifi signals are to blame. Can someone please help me in restoring some decent speed with my wifi network?

It's entirely possible that the problem is interference, although resetting the Airports should force them to search for and lock in on the clearest channel available to minimize that.
Start by simplifying the network. Shut off the Express. Test while connected to the Extreme via WiFi. How's the performance? Can you ping the hard wired iMac from the Wireless network?

Port forwarding in 6th gen airport extreme

How do you set the port forwarding in the 6th gen airport extreme?

I am assuming that the AirPort Extreme is set up to function as your main router handing all network services....but, since it is dangerous to assume anything.....so, the first requirement to check is to make sure that your AirPort Extreme is configured as the main router on your network.
On your Mac, open Macintosh HD > Applications > Utilities > AirPort Utility
Click on the AirPort Extreme, then click Edit in the small box that appears
Click the Network tab at the top of the next window
The setting for Network Mode must equal DHCP and NAT. Is that what you see? Do not make any changes at this point.

I am not able to print to my usb airport extreme attached printer from my windows aptop or window desktop

I am not able to print to my usb airport extreme attached printer from my windows aptop or window desktop

Your post did not really provide any details on what you have done in the way of troubleshooting or printer software that you have installed, so we don't have much to go on here.
For starters though, you will not be able to print unless you have installed Bonjour Print Services for Windows v2.0.2 on the PC(s) and run the program.
So, if you have not done this, that would be a good first step.

HT3728 How do I do a factory reset on a 6th gen Airport Extreme base station (model A1521)?

How do I do a factory reset on a 6th gen Airport Extreme base station (model A1521)?

Please check page 18 in your owner's Setup Guide.
AirPort Extreme 802.11ac - Setup GuideJun 11, 2013 - 2 MB

Difference 4th and 5th generation AirPort Extreme

Hello
what exactly is the difference between the 4th and the 5th generation AirPort Extreme?

I understand. You really have two options at this point:
Add another Express near the stereo and configure it to "join" the wireless network, assuming that you have the "mid-point" Express configured to "Extend a wireless network".
Connect your single AirPort Express using an Ethernet connection. If you cannot run the EThrnet cable, take a look at a pair of Ethernet power line adatpers to send the Ethernet signal over the AC power lines in your home.

5th Gen Airport Extreme AirPlay, Printing, Streaming Issues

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