5th gen iPod Classic not recognized

Hi, I have a 5th gen iPod classic 30GB that my friend gave to me a few months ago. It was recognized on my computer and itunes at the start and I was able to sync and perform all the needed tasks. I recently had to reformat my computer and now the ipod isn't recognized by USB, or in itunes. The Device manager for Windows XP SP3 says "Unknown Device" and that the drivers for the device are missing. I've tried installing older itunes verions, searching for drivers myself, used 3 different Apple USB cables, restarting the ipod with the center + menu buttons, and checked the format (windows). I also have a 2nd gen ipod nano which is recognized with no trouble. All the tests on the classic, with the exception of firewire, passed and the hard drive works fine. The classic also isn't recognized on 2 other Windows 7 computers. If I try to put the ipod in disk mode, it just says "ok to disconnect" without giving me any other options. Also, the ipod charges on both wall USB and the computers USB. I have also tried all 6 USB ports. I've searched the web for days and have tried everything I could find to fix this, to no avail though. If anyone knows anything and can help, please post whatever you think will work. Thank you!

When you plug in the iPod does it even appear in Device Manager? See this article for more details.
http://support.apple.com/kb/TS1496
Otherwise, I have a feeling that the USB ports on the Netbook don't output enough power to allow the iPod to fully communiate properly with the Windows Vista O/S.
B-rock

Similar Messages

5th gen 60gb classic not recognized by computer or itunes

I bought used on ebay (used), downloaded 13gb of music. Took to vehicle and couldnt get it to connect to pioneer radio (I have another 5th gen just like it and it works just fine with radio). So, I went to hook it back up to my comp. and it is no longer recognized by it, no matter what I do. Hooked it up to my other vehicle which had an Alpine deck, it recognized it and played just fine BUT when I disconnected it, it didnt recognize it and stayed with the screen "ok to disconnect" so I have to reboot the ipod to get back to the normal ipod screen. Hope someone can help!

Hi IVBama!
Okay, I've not sure if you've tried a couple of things yet:
Have you tried putting your iPod into disk mode, then connecting it to your computer? Follow the instructions in this article to force your iPod into disk mode:
Putting iPod into disk mode
Also, a full reinstall of iTunes might be worth a try here.
Disconnect your iPod from your computer.
Go to "Add or Remove programs" in Control Panel. Find "iTunes" and "QuickTime" on this list, and remove them both.
Then, download the Windows Installer CleanUp Utility, to clear out the remaining iTunes and QuickTime installation files off your computer (see this MS document for information on it):
Description of the Windows Installer CleanUp Utility
Also, use this article to manually remove the left over files from installation:
Removing iTunes and QuickTime for Windows
After you've done that, restart your computer.
Then, go to this page to install the iTunes + QuickTime installation pack onto your computer again:
Download iTunes - 7.1.1.5
Now, restart your computer once more.
After the computer has fully loaded up, open iTunes, and connect your iPod to your computer.
Does the iPod get recognized by your computer/iTunes, or not?
-Kylene

5th gen ipod nano not recognized by itunes

I plugged in my 5th gen nano and itunes told me that it could not recognize it and I had to factory reset it. I factory reset it and now it won't connect to itunes. it connects to my computer and it says connected on the ipod screen, but it won't let me sync my songs to it. I have the latest version of itunes 11.0.1. I already reinstalled itunes, restarted my conputer and restarted my ipod. Is there anything else I can try?

I seen this problem a lot. Since you are a Windows user (I can make it real easy). If you don't have the side screen (left hand side)..... look at the Top Right Hand side (under the close button [red X] ).... you should see your iPod there. If it doesn't work, try to reset your entire iPod and it should connect to your iTunes......
if this doesn't help.... click on the link below.....
iPod: Appears in Windows but not in iTunes

5th Gen iPod is not recognized by PC or iTunes

I recently purchased a new PC with Windows Vista home premium and shortly after transferred my iTunes library to the new PC. I heeded the warnings about waiting for the new version of iTunes before trying to connect my iPod. When iTunes 7.1.1 was released, I installed and attached my iPod to the PC and everything worked fine. I was able to sync my iPod and transfer music to it. I accomplished this several times.
Recently however, I attached the iPod and the PC did not recognize it. I have tried every suggestion available (the 5 R's - with exception to Restore since that's currently impossible, reinstalling USB drivers, rebooting, different PC's with different OS's, different USB cords, etc.). All this with the iPod fully charged. Other USB devices, such as my cell phone, external hard drive, etc. are recognized when plugged in, but the iPod does nothing - even when using the "Add Hardware" option. I even installed the MS patch to resolve the "safely remove hardware" issue between the iPod and Vista and still nothing.
The iPod still works - still plays music, still charges via USB, but I am unable to add any new music to it or delete anything from it. This is very frustrating. Has anyone else experienced anything similar to this or does anyone have any other suggestions I could try? TIA
PC Other OS Windows Vista
PC Other OS Windows Vista

Hi IVBama!
Okay, I've not sure if you've tried a couple of things yet:
Have you tried putting your iPod into disk mode, then connecting it to your computer? Follow the instructions in this article to force your iPod into disk mode:
Putting iPod into disk mode
Also, a full reinstall of iTunes might be worth a try here.
Disconnect your iPod from your computer.
Go to "Add or Remove programs" in Control Panel. Find "iTunes" and "QuickTime" on this list, and remove them both.
Then, download the Windows Installer CleanUp Utility, to clear out the remaining iTunes and QuickTime installation files off your computer (see this MS document for information on it):
Description of the Windows Installer CleanUp Utility
Also, use this article to manually remove the left over files from installation:
Removing iTunes and QuickTime for Windows
After you've done that, restart your computer.
Then, go to this page to install the iTunes + QuickTime installation pack onto your computer again:
Download iTunes - 7.1.1.5
Now, restart your computer once more.
After the computer has fully loaded up, open iTunes, and connect your iPod to your computer.
Does the iPod get recognized by your computer/iTunes, or not?
-Kylene

HT1386 I just reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. Help!

reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. I can eliminate any problems with the cable and connection.
I've stopped and started the service, and also have performed cold reboots.
Nothing seems to have helped the situation.
Help!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?
The iPod Classic uses different drivers than the Nano

TS1363 I have a 5th Gen Ipod Classic which has just stopped being seen by iTunes. I have reloaded itunes and rest my iPod but still nothing. Any advice?

I have 5th gen iPod classic and although it is recognised by my windows vista software within the "computer" tab. iTunes does not see it. I have totally reset my iPod and reloaded the iTunes software on my PC (which actually sorted my issues with mt 32gb touch) but to no avail.
Any assistance would be grately appreciated?
N

Nothing has changed frlom when it worked on Saturday to it not working on Sunday! The iPod does not appear in iTunes on either my laptop or my PC. The iPod appears to be fully functional, the wheel works and the date/time etc is all correct. However, it is empty of all music and videos. It was almost full (give or take 10 gb)
The display on the iPod says connected! Is there a setting on it which changes it from an iPod to a disc drive? Other than that, I can see what's wrong.
Everything is working perfectly apart from it's deleted all my stuff and the PC only sees it as an external hard drive?
As I said, my touch is fine

5th gen iPod classic motherboard

I just replaced my motherboard on my 5th gen ipod classic and now the lcd is blank. I can hear clicking sound when I press the button. I have checked the connections several times and the only thing that I see is the little black latch on the lcd ribbon connector will not latch down. Could that be my problem?

Does the iPod appear in iTunes when you connect to your PC? If so, try restoring it to factory settings to help rule out the possibility of software glitch/issue. You're positive you ordered the correct replacement logic board?
Otherwise, it appears that something may have happened damaged the LCd when you replaced the motherboard.
B-rock

5th generation ipod is not recognized by itunes, why?

5th generartion ipod is not recognized by itunes, why it this?
thank you.

See:
iOS: Device not recognized in iTunes for Windows
I would start with:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
If it does not charge
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.

IPod classic not recognized in iTunes and in Finder, doesn't charge

iPod classic not recognized in iTunes and in Finder, doesn't charge and even doesn't charge outside of Macbook. I've tried rebooting Mac, rebooting iPod, I installed once again iTunes but nothing works Everything was fine until the latest iOS and iTunes update. Please help me :-)
OS X Mavericks 10.9.5; iTunes 11.4

Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene

TS1369 why doesnt my 5th gen ipod nano not connect with windows 8?

why doesnt my 5th gen ipod nano not connect with windows 8?

Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

5th gen ipod classic

How can i replace the battery for a 5th gen ipod classic? The support centre says it is now "vintage" and can't replace it?

There are still several third party services out there that offer a battery replacement service for the 5G iPod Video. A Google search for "iPod 5G Battery replacement" should give you a number of results to work with.
Otherwise, you can choose to swap out the battery for a new one yourself using of the many guides found online. I usually go with the ones over at http://www.ifixit.com.
As for where to find purchase a replacement battery, there are several online retailers and resellers to offer them as well. Some of the places that offer the replacement service also offer the parts, so you can check there as well. Just make it the battery is specifically advertised as being for the 5G iPod Video.
B-rock

5th Gen Ipod classic is stuck in a Restore loop. Every time I restore on itunes the ipod reboots back into restore mode. help!

5th Gen Ipod classic is stuck in a Restore loop. Every time I restore on itunes the ipod reboots back into restore mode. help!

Hi clarity,
Welcome to Apple Support Communities.
You may want to first try removing and reinstalling the latest version of iTunes by following the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you continue to receive the error message when connecting your iPod, see this article for more troubleshooting tips:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Best,
Jeremy

Older 5th Gen IPOD Classic Games not syncing - HELP

I previously had a IPod Classic 30GB and purchased 2 games (Ms PacMan & Mahjong) these worked well on that IPod. I now have a new IPOD Classic 120GB and I have purchased 2 more games (UNO and Scrabble).
All games display in Itunes game although they are displayed on two different lines, but only the two new games (UNO and Scrabble) appear in the Games Sync area.
How do I get the original two games (Ms PacMan & Mahjong) to sync to these new IPod Classic?

Are those older games still available in the iTunes Store +iPod Click-Wheel Games+ section? If they are currently being sold, that current version is certain to be compatible with all game-playing click-wheel iPods.
If so, you may want to try sending an email to the iTunes Store support team. If you go here
http://www.apple.com/support/itunes/store/
and follow one of the links under +Customer Service+, such as +Transfer Purchases+, and you will see a link that says +Contact Us+. Follow that link to a form you can fill out to send the email message. Explain the situation and ask if there is a way to get the newest version of those games you already paid for previously, when you had a 5th gen iPod.

Known issue: 5th gen ipods do not work reliably with 10.6.1 (snow leopard)

I just got off the phone with Apple support - there is a known issue preventing 5th gen ipods from connecting to Snow Leopard computers.
I can confirm that it's a 10.6 issue - everything worked fine on 10.5.8 with iTunes 9, but right after the upgrade, no connect (not even in Disk Utility). Apple's working on a fix, but no ETA yet. My 1st gen touch works just fine.
If you attempt to connect, it'll hang Disk Utility and may require a hard-boot to reset everything.
So we just need to be patient.

yeeahhhhh... I just plugged my ipod classic 5th gen, 30g into my brand new macbook pro... and it doesn't show anything up. Didn't even aweknowledge the ipod as a device. and worst of all... it said it was connected so i couldn't take it out but i had to since it wasn't doing anything so i unplugged it and now... it froze...
If i reset my ipod or wait till the batteries run out and then connect it to my pc. will it work still?

5th Gen Ipod does not show photo tab under preferences

I am trying to get pics onto my Ipod. The ipod tutorials suggest going to a photo tab which I do not have. I can not update the Ipod because Itunes 7 says that Ipod is already up to date? Is anyone having this problems?
5th gen ipod Windows XP Itunes 7

The ipod tutorials suggest going to a photo tab which I do not have. I can not update the Ipod because Itunes 7 says that Ipod is already up to date?
can you check something for me? what icon is showing up in the itunes sourcelist? is it a wee picture of your 5th G, or does it look quite different?
what version of the firmware is being cited in the "summary" tab you see when you select the ipod in the sourcelist? is that the same version that you see in the "About" screen on your ipod?
Where's the iPod About screen, and what's in it?

5th gen iPod Classic not recognized

Similar Messages

Maybe you are looking for