5th Gen Ipod Disconnect Issue

Last night I was having trouble disconnecting my new ipod from itunes, even after hitting the disconnect button in itunes I was still getting the "do not disconnect" screen on the ipod. So I rebooted my computer. During the reboot, the "do not disconnect" screen went away (ipod still connected to computer) and the regular main menu came up on the ipod so I went ahead and disconnected it from my computer. About 30 seconds later the "do not disconnect" screen came up on the ipod (ipod not connected) so I connected the ipod to my computer, but itunes wouldn't recognize it, so I reset the ipod (holding menu plus middle button on ipod) THEN disconnected it from my computer. Since then it has been working totally fine although it takes a full 2 minutes to disconnect it from itunes which "seems" longer than before but maybe not.
This morning I called Apple and described the problem. They told me I didn't do anything wrong and that nothing should be wrong with the ipod.
As of now everything seems to be working fine with the ipod and I haven't noticed any problems. Does anyone here think I could have physically damaged the ipod's hard drive in the above scenario?
Dell Desktop Windows XP

One other thing - it takes just about a full two minutes, after disconnecting/ejecting the ipod in itunes, for the "do not disconnect" screen to go away. Is this the average time for most of you? BTW - my ipod is the brand new 5g 80gb model and it's about 53gb full.

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5th gen iPod video issues

Ok. I'm on my second iPod here. Just got this one as a gift and am having trouble loading vidoe and photos to it. I'm on a Titanium PowerBook running the latest version of OS X. My boyfriend is on a pc and also has a 5th gen iPod. I connect either iPod to his pc, and all the tabs that should be there come up in the summary in his iTunes. It says my iPod is up to date. I connect to my computer and only the Summary, Music, Podcasts and Contacts tabs show up. I'm on the latest version of iTunes as well. It does say, however, that my iPod is Windows formatted. I take my iPod to work and connect to my G5, and everything is fine there too. So what do I have to do to set up my laptop at home to be able to upload videos and photos to this iPod???? I'm not finding anything in the discussions that's hitting my particular problem....
Frustrated and confused-
a[v]

update: i did the archive and reinstall with my os and then ran software update. my os is clean and current, and the ipod is working perfectly.

5th Gen Ipod Sync Issue

My ipod shows up in Finder but not in Itunes. It does the equivalent on PC (My computer not itunes). I have reset it without any luck. Does anyone have any ideas?

The second one was very helpful, I had somehow missed it, thank you so much.
I did run into one issue when I was trying to complete the steps listed as I have absolutely no idea what Step 3 means. Can anyone walk me through it? It says:
Step 3
Delete the iPod.plist file
Remove the following file in the your home directory and launch the iPod updater again
~/Library/Preferences/com.apple.ipod.plist

5th Gen IPOD Battery Issues

The cable for my replacement battery does not stay put in power receptacle on the circuit board. How do I make it stay "plugged in" and not just fall out?

Why does it not stay put? Are you sure you locked the little clip in that holds the ribbon cable in place or checked to make sure it isn't broken?
B-rock

Known issue: 5th gen ipods do not work reliably with 10.6.1 (snow leopard)

I just got off the phone with Apple support - there is a known issue preventing 5th gen ipods from connecting to Snow Leopard computers.
I can confirm that it's a 10.6 issue - everything worked fine on 10.5.8 with iTunes 9, but right after the upgrade, no connect (not even in Disk Utility). Apple's working on a fix, but no ETA yet. My 1st gen touch works just fine.
If you attempt to connect, it'll hang Disk Utility and may require a hard-boot to reset everything.
So we just need to be patient.

yeeahhhhh... I just plugged my ipod classic 5th gen, 30g into my brand new macbook pro... and it doesn't show anything up. Didn't even aweknowledge the ipod as a device. and worst of all... it said it was connected so i couldn't take it out but i had to since it wasn't doing anything so i unplugged it and now... it froze...
If i reset my ipod or wait till the batteries run out and then connect it to my pc. will it work still?

App gets stuck on start-up screen at launch iPod Touch 5th Gen - full disk issue

Can't do anything. IPod touch 5th generation.
thoughts?
This is all that I can see...
A couple more notes... I have the latest version of iOS and 2.7GB of free space.
I have rebooted to release memory and it still gets stuck on the intro screen.
Are there any users out there who have this working on a 5th Gen iPod Touch?

Hi,
there are some users that have run into the same issue, we have not been able to reproduce this issue which means that we need your help.
If you could give us the crash logs that would help a lot, they are available at the following locations on your desktop once you've connected the device to it:
OSX: /Library/Logs/CrashReporter/MobileDevice/DeviceName/PSTouchphone....log
Windows: C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\DeviceName\PSTouchphone....log
The known workarounds are:
Uninstall and reinstall from iTunes with USB (normally works)
If that doesn't work the only known workaround is to upgrade your iOS version.
Did PS Touch always behave like this on your iPod? I.e. - when did you first install and start PS Touch?
If not can you recall how you installed PS Touch the first time?
Over iTunes or AppStore? And do you recall how you updated it?
thanks,
Ignacio

5th Gen iPod Not Being Recognized by iTunes

5th Gen iPod w/Updater 1.3. iTunes Ver. 7.6.2.9
Two weeks ago purchased music with no problems; sync'ed library w/iPod w/no problems.
Purchased music a few days ago- no problems. Started iTunes today to sync iPod and got msg saying registry values missing for certain drivers for burning discs, etc. Cause could be from other programs that burn discs etc.(???)
Plugged in iPod, got the tone beep and then a message that iTunes doesn't recognize the iPod attached. Disconnect and reattach. Did this several times - still doesn't work. I can play tunes from my iTunes library and my iPod OK - just can't sync them up. Anyone got a solution??
Thanks, Unicorn39

Well,after digging into the 1000's of msgs regarding problems similar to mine I found something I thought might help at (http://support.apple.com/kb/TS1538). I teied it and found that my drivers were OK so that wasn't the problem. While trying things I suddenly got the iPod recognized and it started sync'ing. I think the solution to my issue was to connect the iPod first; wait for it to be recognized by the pc (the tone beep) then go thru the acceptance of iTunes agreement, etc., iTunes then opened and the sync process began. I tried it with iTunes open and it won't work. It sounds like a hokey way to do it but at least I have my library and iPod in sync.
My next problem to work on is there seems to be registry problem with iTunes drivers for importing and burning CD's. Got to figure that out and fix.
Since I do have CopyTrans I may just re-install a back-level of iTunes and copy my iPod into the new iTunes library.
Unicorn39

Connecting 5th gen Ipod to itunes/updater???

I bought a 5th gen Ipod three weeks ago and haven't been able to use it yet. It apperars in windows but will not show up in itunes. I have done everything suggested on the support site and spoken to support staff twice and they tell me to send it back, i want to avoid this if poss.
The only thing I cant do is to restore it, as when I open the updater program it just asks for an ipod to be connected - even when showing on the system - therefore I can't run it.
I have all the latest itunes & updater, windows xp pro sp2, usb2 and all the recommended spec.
Has anyone else had this problem and is ther any way of fixing it. I have spent hours on this so far.

I am truly in a state of elation today after finally getting my 5g 30gb iPod to work. It's been three months and two pods since it all began, but here's how I did it (I really hope this helps someone - if it does pass it on, there are hundreds, maybe thousands, of people out there suffering as a result of these **** devices):
1, (I'm not sure this had any relevance - I wouldn't do it unless the rest doesn't work), but I reformatted it in windows FAT 32 (Right click ipod in 'my computer' drives list, format, complete format), don't worry if ipod then goes black & white with folder icon & message www.apple/support/ipod.
2, (Again, I'm not sure if this had any relevance, but you can change this back). Change the drive letter. To do this go to: Control panel, Administrative tools, computer management. In the left window select storage, disk management and when you select that the right window splits into two. In the lower half is all of your drives, right click the ipod and there should be an option to ‘change drive letter’
3. Remove ipod via the 'Safely remove hardware' icon near the clock. Uninstall all iPod updaters & iTunes via the 'add/remove programs' section in 'control panel'.
4. Disable any Anti Virus (I have AVG freeware), Firewall or Spyware software inc, Windows Firewall (personally, I think this is the common element among us and something I didn't realise was running as I had other software with a firewall).
5. Restart. Install iPod updaters & iTunes via your original disk. Restart.
6. When completely restarted (leave a few minutes) open the iPod updater, only plug in your ipod when prompted - At this point I got a box with my serial no and other ipod details in and the option to restore, but hit the restore button and it said something I don't remember, but was an error message. Anyway, I couldn't disconnect the pod so pulled out the cable (not recommended I know) and restarted the computer again and repeated step 6 again (removing the Ipod first). This time the restore button worked - it took about 10 minutes and automatically opened itunes when done and asks you for a name for it.
7. I already had the latest iPod updater downloaded (thereby not having to go online without AV/firewall running) so installed it and updated the pod.
8. Close everything, disconnect ipod and re-activate your Anti Virus, Firewall and Spyware software inc, Windows Firewall and restart.
Hopefully the ipod will again open itunes when connected. I think the real issue is the AV/Firewall software running while installing, many are suggesting it as a cause but no one knows for definite - I read somewhere Apple are aware that their software has issues when installed with AV/Firewall software running, but no specifics or information is ever given buy so-called help staff!!!
Good luck.

Very poor Customer Service for 5th Gen IPOD

Hello,
I have been trying to get the missing parts for the 5th Gen Ipod Video I received for Christmasfor the past couple of hours. The box was never opened and wrapped in cellophane. It is missing the earbuds, foam earbud pads and usb cable along with anything else that comes with it. So I go on the tech support site and nothing is offered for missing parts. I call customer service who then tells me I have to call Tech support. I call Tech support who then transfers me to customer service. Customer service then tells me that if it wasn't ordered thru Apple.Com I'm SOL. I asked to speak to a manager. Shannon in customer service instead transfers me back to Tech support. So I waited and politely spoke to them telling them what I have gone thru. Justin in Tech support asks me to hold for a couple of minutes which I do then he disconnects me. I'm on the website looking for an email to Apple customer service and can't find one. Can anybody help with an email contact to get my missing parts. Taking the IPOD back would involve shipping back up North to have the person who gave it to me as a gift to take it back then reship it back to me. I had never had an issue with previous IPODS and this is just insane.
Thanks,
Jeff
PC Windows XP Pro

Welcome to Apple Discussions!
Sorry for all of the trouble
Call this number again...
1-800-275-2273
And tell them what has happened, what you have gone through, etc. Be polite and just say that you are just looking to get headphones that didn't come with (although I find this strange, but I'm not at all saying that you are lying).
Apple doesn't really have email support for iPods, so I'd just call again and explain what you've gone through.
Good Luck!
btabz

5th Gen iPod, seen by Windoze, not by iTunes

I've been too busy lately to hang out keep up with the iTunes 7 issues, but I still have to stop the iPod service, attach my iPod, start iTunes/start the service every time I want to sync. Is there any hope that this is a temporary condition or is this just how it's gonna be from now on? iTunes 7, 5th Gen iPod w/1.2 software, XP Pro SP2.
TIA for your comments/help.

Wow, 10 days and not a single reply. Guess I'm not the only one too dumb to figure out what's wrong with iTunes.

5th gen iPod Classic not recognized

Hi, I have a 5th gen iPod classic 30GB that my friend gave to me a few months ago. It was recognized on my computer and itunes at the start and I was able to sync and perform all the needed tasks. I recently had to reformat my computer and now the ipod isn't recognized by USB, or in itunes. The Device manager for Windows XP SP3 says "Unknown Device" and that the drivers for the device are missing. I've tried installing older itunes verions, searching for drivers myself, used 3 different Apple USB cables, restarting the ipod with the center + menu buttons, and checked the format (windows). I also have a 2nd gen ipod nano which is recognized with no trouble. All the tests on the classic, with the exception of firewire, passed and the hard drive works fine. The classic also isn't recognized on 2 other Windows 7 computers. If I try to put the ipod in disk mode, it just says "ok to disconnect" without giving me any other options. Also, the ipod charges on both wall USB and the computers USB. I have also tried all 6 USB ports. I've searched the web for days and have tried everything I could find to fix this, to no avail though. If anyone knows anything and can help, please post whatever you think will work. Thank you!

When you plug in the iPod does it even appear in Device Manager? See this article for more details.
http://support.apple.com/kb/TS1496
Otherwise, I have a feeling that the USB ports on the Netbook don't output enough power to allow the iPod to fully communiate properly with the Windows Vista O/S.
B-rock

5th gen Ipod not recognized and not charging on any computer.

Hello
I have a 5th gen Ipod with an odd issue. I have an Ihome radio with Ipod dock in which my Ipod charges and plays everthing just fine. I usually just keep it there to charge and only hook up to my computer if I want to buy something or put other music on it. I tried syncing the other day and nothing happened, would not sync, charge, my computer would not even recognize it. I have tried 2 differnt cables, reset, have tried it with itunes started and not running on my vista computer and have also tried just to charge on a computer with XP that doesnt have Itunes installed. My daughter has in Ipod Touch that works just fine with both my cables and computers.
Any ideas of whats wrong with my 5th gen?
Thanks

Try restarting your computer with your ipod plugged in. You might also try using a different USB port. If all else fails downgrade to itunes 6 here http://www.apple.com/support/
kEat0n

I have a 2009 A6 with a 5th Gen. iPod. I mostly listen to audio bks, not a lot of music. Often, the MMI starts on the first song on my iPod, therefore I don't know where I stopped in my 4-6 hr book. How can I get MMI to start where I left off?

I have a 2009 A6 with a 5th Gen. iPod pluggedinto the MMI. I mostly listen to audio books, not a lot ofmusic. The books are 4-6 hours long, vs 4-6minutes with a song. Often, but not always, when I start my A6, the MMI starts on the first song on my iPod, thereforeI don't know where I stopped in my 4-6 hour book. How can I get the interface to stay stopped where I left off? I have gone into iTunes and placed my current book as the first "song" on my iPod for ease of finding it, but often the MMI starts it over at the beginning. Thank you if anyone has any experience with this. My dealer in San Rafael, CA says they've never heard of this issue.

I think my iPod, which is an iPod touch 3rd generation , which is a lot different from a nano, which really makes it almost impossible for me to help you, which is why I suggested that you post your question in the iPod nano community. Your first post says that your product is an iPod nano. I think the people who answer those questions would be most likely to help you. If yours isn't a nano then you can pick the right community from here. This community is really to answer questions about this forum, or issues that don't fit anywhere else.
laverne's mom
Message was edited by: laverne's mom

ITunes 7.3.2 (OSX) and 5th Gen iPod not synching

I have had my 5th gen iPod (30GB) for about 2 years now and originally had used it with Windows, then I switched over to a Mac in Feb and have been pretty happy. Normally i synch my iPod daily to get my playlists updated (so I don't listen to the same thing all the time) and so I can get new Podcasts that were downloaded. Before I left for work this morning, I was able to synch my iPod with no problem, when I was about to synch it before I went to bed, it will not synch. When I try to put in the iPod, iTunes then crashes. I try to put in the iPod and let iTunes open automatically, it loads then crashes again. I have rebooted both the Mac and did a reset on my iPod, but can't even perform a restore since before iTunes would pop up the iPod section, it crashes first. it IS mac formatted. i don't know what is going on and what chnged from this morning to this evening and why suddenly it doesn't work.
Anyone have any suggestions?

I deleted both iTunes and Quicktime7, emptied the trash, restarted, then reinstalled QT then iTunes. Still getting the same issue. Still "crashing" when the iPod is connected.
This is some of the information from the bug report that I thought might be helpful to figure out what went wrong (didn't want to include ALL the crash report, so I just included the info before the "thread crashed" details and the system info at the bottom):
Date/Time: 2007-08-08 06:42:00.704 -0400
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [66]
Version: 7.3.2 (7.3.2)
Build Version: 2
Project Name: iTunes
Source Version: 7320601
PID: 289
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x72133574
Model: PowerMac10,1, BootROM 4.8.9f1, 1 processors, PowerPC G4 (1.1), 1.42 GHz, 1 GB
Graphics: ATI Radeon 9200, ATY,RV280, AGP, 32 MB
Memory Module: DIMM0/J11, 1 GB, DDR SDRAM, PC2700U-25330
Modem: Jump, V.92, Version 1.0
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Parallel ATA Device: ST9808210A, 74.53 GB
Parallel ATA Device: MATSHITACD-RW CW-8124
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: iPod, Apple, Up to 480 Mb/sec, 500 mA
USB Device: BCM2045A, Broadcom Corp, Up to 12 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Microsoft Optical Mouse with Tilt Wheel, Microsoft, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: USB TO IDE, Up to 480 Mb/sec, 500 mA
FireWire Device: unknown_device, 0xD0F5, Up to 400 Mb/sec
(For the curious, the Broadcom device is a bluetooth adapter and the "unknown" FireWire device is an iBot from Orange Micro.)
And when I verified the information about the file mentioned, it shows the same file size and date mentioned when you look at "get info".
Any other suggestions?

5th gen Ipod not playing in any docking station

I have a 6th generation ipod classic that works great in my pioneer receiver and in both cars. I bought a 5th gen ipod on ebay for my wife and it seems to work just fine.
I restored it using itunes, then put synced songs to it. Everything works fine when it's connected to Windows but it won't play in any docking station. It gets a charge from the station, but won't play.
Does the 5th gen ipod not work in docking stations or is it possible mine isn't functioning right. I contacted the manufacturer of the station in one of the cars and they said all ipods should work.

I have the same problem with a Pioneer X-HM50-K hifi system. My 5th gen ipod (system 1.3 which up-to-date iTunes claims is up-to-date, tried resetting/restoring/all that), when plugged into the docking bay, pauses the music and shows a tick mark after a while with the text "ok to disconnect" beneath it. The tick mark becomes a Pioneer logo after a while but that does not change the fact that the ipod does not react, neither to the command buttons on the Pioneer system (or on the remote control) nor to the buttons on the iPod itself (those do 'click', but have no effect). It does get charged, but doesn't play, just as in the top posting.
A friend's iPod nano works just fine on the Pioneer, and my iPod works fine for everything else (headphones, iTunes, other docking systems I tried at friends', ...). So there seems to be a specific incompatibility with Pioneer systems.
How can this problem be investigated and solved ?

5th Gen Ipod Disconnect Issue

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