5th Gen iPod doesn't work but 20GB one does

My 5th generation iPod will connect to Windows, but not to iTunes. I don't think it's a problem with the computer or iTunes because when I connect my 20 gb iPod everything works how it is supposed to. I tried the majority of the steps that Apple suggested, but none of them worked.
Anything to help would be greatly appreciated.
hewlet packard Windows XP

Here, I'll go into a little more detail.
When I plug my iPod in with iTunes closed, it shows up in My Computer just like it's supposed to with the Do Not Disconnect on the screen. After I open iTunes, the iPod keeps that same screen for about 20 seconds, and then it goes to the main menu. It never shows up on iTunes, and as soon as the screen changes to the main menu it disappears from My Computer. Again, when I plug in the 20 gb iPod it works just like it's supposed to and updates normally.

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