5th gen iPod freezes when play iTunes video, then sad icon, then normal

I tried to watch some Tv shows I downloaded from iTunes and sometimes it would play. Then the next time I select the video it freezes to a black screen. Sometimes I can press "menu" and return it the the main screen. But if I select the video again, it freezes completely on the black screen. I do a "reset" and then I get the sad face icon. I plug it into the computer and it says it is corrupted. If I leave it alone plugged into the computer, it tries to start itself about every 15 mins and the sad face icon appears. If I wait awhile more, it will restart itself, connect to iTunes,and be back to normal. As long as I don't play a video. I don't see any posts with a similar issue. Anyone have a clue?
5th Generation iPod

Welcome to Apple Discussions!
Right click the video in iTunes and go to convert selection for iPod. Does it convert again (through iTunes)?
If so, update the iPod and see if it works.
If not, try these...
Resetting iPod
Restore the iPod
btabz

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5th Gen iPod Unable To Play Purchased Videos & Music

Hi!
Sometimes it's a mistake to update the iPod just before a trip! So I found out as my 5th Gen iPod would not play any of the purchased videos or music I had on it. All of the other music on the iPod played fine and so, too, did my own iMovie videos, so I knew that nothing was really that wrong with the iPod. It just wouldn't play the purchased stuff. Yeah... that's right, the music and videos that came with DRM protection wouldn't play! If it's on my iPod, wouldn't it have been legally downloaded in the first place? Here is the set up: I changed the setting on my computer to allow it to sleep. I then had some problems so I changed it back to never sleeping. One problem was with iTunes. My iTunes would not play my purchased stuff because somehow, my computer "forgot" that it was "authorized" and gave me a message stating that I had to re-authorize the computer. I did so even though I knew that it was already authorized. But.. according to the message I got after that, I now had 1 computer authorized of my allowed five. Weird... but "okay"... I thought... "everything is working, again." But around then, I had updated my iPod and then went out of town for six days, only to find that the purchased videos and music would not play. Oh... like my iPod was not "authorized!" Okay.. This is infuriating as really this DRM restriction software ends up impacting negatively the honest people far more than any fans of the old Napster. This is a fact Apple well understands and the music industry seems oblivious of. So... despite the fact that I have legally downloaded and paid for every piece of music and video I have on the computer and iPod, I am treated like the scum of the earth by having my purchases not work on my iPod because my computer forgets it is authorized! But you know, I am a bright thing and solved my own problem. I thought resetting the iPod would solve the problem but it did not. I re-synced the iPod when I got home, after making sure the computer was still authorized, but this too failed to solve the problem. What did solve the problem was deleteing one of the TV shows and then re-dragging it on to the iPod (I have it manually managed) and syncing the iPod, again. Suddenly all of the purchased videos and music work again. We are back to happy times with the iPod again. But I must ask, who are you really hurting with this silly DRM thing, anyway?

There has got to be a better solution to this problem, which I have as well, than the ones suggested above (no offense). So I'm bumping the post and praying someone can help me out. I'm using iMovie 4.0.1 and iTunes 6.0.1.
Unforunately for all of us, there is not.
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BTW-no offense taken.

Please help - Ipod freezes when playing any video

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On looking at the secure.log on the iMac with OSX10.6.8, I see these entries at each attempt to scp into the iMac:
Dec 29 11:06:20 molika sshd[7248]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
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5th generation ipod freezes while playing music and syncing

i have a 5th gen ipod.its about 3 years old.i had no problems with it until recently.while playing music or podcast the i have noticed that weird whirring noises come from the ipod.the music or podcast plays but the buttons dont work.like if i try to pause or go back to the menu.also the battery drains out.while playing a video it freezes.
i have restored it several times.still the problem persists.
restarting the ipod doesnt solve the problem as it freezes again.
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For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
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For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”

5th gen iPod freezing

I have a 5th gen iPod (MA146FB) that has been unused for a while. It is charged up now, but the screen keeps freezing, so I have to keep rebooting it - any ideas what might be causing this and what I can do to stop it? One thing I have noticed is that the hard drive sometimes seems a bit noisy (clicks). I have already reset the machine, but it still seems to freeze (click the menu button a few times and the screen locks, music still plays but all buttons unresponsive until reboot)

There are a two possibilities here, one being corrupt software that runs the iPod, or a dying hard disk (which would explain the loud clicks). Have you tried restoring the iPod in iTunes yet?
It might not hurt to run a check disk on it using the Tools provided by Windows as well (assuming you are using a PC and not a Mac).
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5th gen iPod won't show iTunes U

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Have you set the files to have the 'iTunes U' mediatype?

Windows 7 Crashes/Freezes when playing ANY Video files

lets see can anyone get their head around this one as it is driving me round the bend.
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I'd like to add also that the display is perfect when doing anything else on the computer - I can surf, play youtube videos, listen to music etc and it is absolutely no problem.
Put on a video and it cuts out the display like I have explained.
halp.

Hello Tim,
I decided to do a clean install, a fresh new installation of windows and all its updates, I didn't get the option of
install SP1 yet.
After that I only installed Catalyst drivers: 11.5 and Realtek HD audio drivers, all downloaded on May 24 2011.
Then latest FFDShow and MPC-HC to test, both x64 versions Nothing else installed.
Only a fresh copy of windows with its updates and those mentioned drivers.
To my surprise, it happened a gain.
It still crashes after a while when playing MKV videos.
It's weird, because it doesn't happen with avi's or mp4's.
So, there must be something wrong with one of windows updates that creates this windows FREEZE.
Also there is no possibility to find out what error it is in "Event Viewer" as nothing gets recorded there. Anyone could
advise?
Thanks

5th gen iPod will only play 1st few seconds of certain songs

Have a 5th gen ipod, 30gb, with about 21gb on it. Its only recently starting to play the 1st 10-15 seconds of certain songs and then it'll skip to the next. It's happening to purchased songs as well as cd imports. Seems to be getting worse, anyone experienced anything similar??

I guess there is not a solution.

Ipod freezes when playing video through dock

Okay, this is a challenging one. I will be surprised if someone can help me figure this one out, but I will be very grateful!!
Picked up a brand new 60gb 5th generation video ipod the other day. 1.1 update already installed. Everything worked great. Was able to play videos through the AV dock, no problem, and was able to hook it up to the JBL stereo for the ipod, no problem.
Here is where it gets interesting. I took an avi video from my digital camera, and used Quicktime Pro to convert it into a .mov Apple Quicktime movie. I am using Windows XP. I then imported that .mov movie into itunes. Then I right clicked on the file and told itunes to convert it into the ipod format. I then hooked the ipod up to the computer, and the video was transferred to the ipod with no problems.
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I tried this again several times, with the same result. This was now happening with regular videos that I downloaded from itunes. Also now, when I hooked the ipod up to the JBL stereo, and just tried to play a song, the ipod would freeze up. However, songs and videos play fine when the ipod is not hooked up to a dock.
It seems to me like my home made video somehow corrupted the software drivers for the port on the ipod.
Then to fix the problem, I finally had to do the dreaded RESTORE. I could not update the ipod, because I was already at version 1.1. I tried rolling back to an earlier version, but the updater told me that the update was not compatible with my ipod.
The RESTORE did fix the problem. The ipod was completely back to normal. I could hook it up to the JBL and the AV dock with no problems. Until...yes, I tried playing the home made video again. I just wanted to see if it was a fluke. Same problem came back....arrghhh!
He is another weird observation. I can start the video playing on the ipod, without it hooked up to the dock, and answer Yes to tv out. The video starts playing, then I can insert the ipod into the dock, while it is still playing, and the video plays fine on the tv, through the dock! Until the video finishes. Once the video finishes, the ipod freezes up again.
I wonder if this is a hardware problem, and I should just return my ipod. It seems like a software problem to me. I think if it is my home made video that is corrupting my ipod, I think itunes should be smart enough to not copy something to my ipod that is going to corrupt it.
Ha..ha...wow, sorry that was very long-winded. Anyone have any suggestions?
Dell Dimension 2.8ghz P4 Windows XP 2.25GB of RAM

All I can suggest is to re-encode the video as m4v with QT Pro, there might've been a problem in encoding. Also, try sending this same video (setting TV Out to Yes) with the iPod not plugged into the dock and with an Apple RCA cable, if you have one, hooked up to a TV. If that works, the dock connector might be damaged (unlikely) but it's possible. So once you've re-encoded, see if the dock situation works then. Good luck.

Ipod Freezez When Playing Videos

HI
I have a 5th generation Ipod. everything was fine until one day it started freezing every time i tried to watch a video but i kept trying and then one day it froze and didnt wanna turn back on, I had to restore it like 15 times until it would turn back on again and now it still freezez everytime i wanna watch a video. I tried deleting the videos and putting them back on the ipod but that didnt help. PLEEEEEEEASE someone help me!!!!!!!! i'm going insane!!

The old iPod updater software is how you will fix all of this. Unfortunately, because iTunes 7 thinks that it's better and more up to date, it will prevent you from opening the old version of the software if you still have it on your machine.
So first of all, uninstall iTunes 7.0. (You do not have to remove your library information, just the software.) Restart the computer.
If you still have the old iPod updater, try it and see if it runs. If it does, read on. If not, skip to the next paragraph. So, if it does run, simply hit Restore and you can go back to a previous version of the firmware. I believe that Apple discontinued the firmware page since releasing iTunes 7. Look around some search engines like Google if you really want the latest firmware.
Take out the installation CD that came with your iPod. Run it and it should install the old iPod updater along with iTunes 6.x. iTunes 6.x cannot run since iTunes 7 changed your libary's formatting, but that will not be a problem. Run the Restore process in the old updater and it should be alright for you to start loading your stuff on again without problems.
Since iTunes 7 reformatted your libary listing, iTunes 6 will no longer work. However, you can still use it by reinstalling iTunes 7. Just make sure you do the following.
TO KEEP THE SAME THING FROM HAPPENING AGAIN
iTunes 7 is actually alright. It's the updater part of it that will screw up your iPod.
- iTunes 7 will tell you that a new iPod software version is available when you open it.
- Check the "Never Ask Again" box and click Don't Install.
- When you sync your iPod to your computer, NEVER touch the Version section when you're changing your iPod's settings. Everything else is alright to work with.
- Everything will work fine as long as you never update the iPod's software via iTunes, at least until the programmers can fix this issue in a later release or patch.
kEat0n

My 5th gen iPod no longer plays songs that I bought from iTunes

After updating my iPod's software, the setting on it were erased so that everything was in sync with the computer. Not realizing this I found that all of the music on my iPod had to be re-uploaded onto my iPod. However the music and videos that I purchased no longer play despite being listed on the iPod. Can someone please help I've run out of options.

See this...
iPod does not play content purchased from the iTunes Store
Post back if the problem persists.
btabz

5G iPod Freezes When Playing Videos

Starting about a month ago, my iPod began to freeze randomly in any video I played. The video would slow down to an eventual stop and a static/scratching sound would occur. This usually ended up in restarting my iPod. The video would continue if I fast forwarded to about 3 minutes later in the movie. Eventually the freezing happened again and again in random places. All the music works fine.
I have formatted and defragmented my iPod many times but to no avail. The same videos still froze but in different places. Is it time for a new iPod or new hard drive? Thanks, Steven.

Photo viewing and Music playback is fine, only Video playback is the problem.

5th Gen iPod freezes on "Do Not Disconnect" screen when connected to Mac

My iPod freezes on the "Do Not Disconnect" screen (partially backlit) when I plug it into my computer. I have a G4 eMac with standard USB connections. The ipod firmware is up to date.
This freeze doesn't occur ALL the time....just occasionally. The iPod does not appear on my desktop or in iTunes when this happens. I have to wait until the iPod discharges its battery completely before I can use it again (this sometimes takes a couple of days!).
Does anyone have any ideas? Or is anyone else experiencing this?
Thanks....
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM

Thanks for the replies.........I can't seem to find a solution to this....its annoying to say the least. Its just happened again this morning, though it's successfully sync'd on the last few occasions....it seems to be quite random.
One thing I've noticed is that it synced OK when iTunes wasn't open when I plugged it in. It appeared on the desktop, then I opened iTunes. This morning though it froze when iTunes was already open, so there may be an issue with iTunes (I updated this weekend to see if it was any different with the new version). I guess this will happen if you've got the ipod set to open iTunes automatically when connected too.
So, no solutions as yet.......I'm gonna get onto Apple to see if they have any answers. I'll get back to you all on this one.
PS: why no firewire capabilities on the new ipods?
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM

5th Gen ipod won't sync a video podcast

I have a 80GB iPod, only a month and a half old, 5th Gen.
Thing is, I downloaded 5 video podcasts today, all from the same author.
One of these podcasts WILL sync onto my iPod, however the other four won't, saying that the video format isn't supported, when all five videos have the same format and type.
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Can anyone please help? :]

I am having the same problem. The difference is that mine was syncing and then suddenly it won't sync anymore. Hope someone answers your question.

5th gen iPod freezes when play iTunes video, then sad icon, then normal

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