5th gen iPod lost and will not play videos after connecting to iTunes

I have a 5th gen iPod. When last connecting to iTunes, videos and movies disappeared. Purchased a new movie that iTunes says was compatible with 5th gen, movie won't transfer to iPod. My settings state that I will manually manage videos and music. Performed all 5 "R"s and iPod still won't accept movies "...can't be played on this iPod"

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

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