5th generation video ipod won't turn OFF

Everything else seems to work fine but I can't turn mine off. I tried to reset it but it won't reset either. All of the buttons work fine otherwise...even the pause/select button works.....unless I want to turn it off. Any ideas?

Pause the ipod, then let it sit. it should "turn off". however the ipod NEVER turnes off just sleeps. it will go in to a deep sleep after a few hours. just let it sit. also download the newest updater. 2006-10-01 try that out

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5th generation video iPod USB not working

Hi, my 15 month old iPod 5th generation video no longer connects with USB on my iBook (all my other USB devices work just fine in the two USB 2 ports).
The screen lights when iPod is plugged in and when unplugged using USB, but that appears to be the in toto communication performed.
I have performed the five Rs, and putting the iPod into disc mode yields the expected result on the screen of the iPod (tick and OK to disconnect) but no connection to the computer (yes, I have plugged/unplugged a number of times).
I have disconnected the battery (as another poster suggested) for several minutes and that does not seem to have helped in resetting the system.
It charges just fine via Firewire (either by a Firewire port on my iBook or by an Apple Firewire AC adaptor type charger), with absolutely no charging taking place when connected with USB (either by a USB 2 port on my iBook (G4 2004 model) or by an Apple USB AC adaptor type charger).
I have also tried three different USB cables, one old, two brand new Apple ones (all of which work just fine on my old 4th gen iPod, my daughter's 3rd gen iPod and my partner's two 4th gen iPods).
When I run the inbuilt diagnostics on the iPod, all of them come back as ok, including USB, both as charging and communication, so, in theory, everything should be ok, but most patently isn't.
I have tried to use the iPod on a Windows 2000 computer and an older iMac (both of which otherwise work fine with other iPods either using USB and Firewire) with nil recognition by any.
I've looked in the wide dock connection plug at the bottom of the iPod as another poster said that the connection pins might be bent, however, I can't see any actual pins, just a wide tongue in the middle, the same as on my other older iPod. Or do I need to open up the iPod and look for something in there?
Judging by the nr of comments and questions on similar issues here with the 5th generation video iPod, there should be a definitive fix for this problem, although, after looking through as much of the forums that might relate to this problem, no one seems to have come up with an explanation, let alone a solution for it.
So, my question remains, my iPod 5th generation video no longer connects with USB on my iBook, has anyone else (taking into account the above information), either had/have this problem and or found a resolution to it?
Cheers, Peter
iBook G4 Mac OS X (10.4.9) 5th generation video iPod

Dear deggie, hi, thanks for the tip as to what I should be looking for in the slot. However, sadly, it all looks to be fine (well, at least the same as my other iPod).
HR, thanks for the tip re opening the iPod, unfortunately, it is 15 months old, so well past the 12 month warranty expiry (ridiculous, isn't it?).
Here in Australia, we don't have access to Genius Bars and Apple Stores, just the local distributors, and they want $210 to repair/replace the iPod, which, frankly I find a bit rich, considering that it hasn't been mistreated in any way and the other iPod I have has been running fine for more than two years.
I get the feeling, judging by the many complaints on these forums regarding the problems that the gen 5 iPod being recognised and connecting to both Mac and Windows, that this cannot just be purely user error or maltreatment. However, I'm unsure as to what can be done to resolve them or get Apple to admit to there being a problem.
One of the things that confuses me, is that all the internal diagnostics (menu + select then select + back) including USB communication, all come back fine, when, as mentioned in an above post, it most patently is not. Anyone have any clues as to what this might be due to?
If, by some bizarre fluke, I manage to find a resolution to this problem (short of going and paying Apple $210), I'll post back here with it.
Again, thanks for the help, cheers, Peter

IPod Video 30G Won't turn off, any suggestions?

My daughter has an iPod Video 30G player. All of the sudden this morning, the thing won't shut down. She presses and holds the section on the wheel that is supposed to turn the thing off and nothing happens.
Everything else works fine. The songs all play, the menu, forwarding through songs, etc... The only problem is the thing won't turn off.
Any suggestions?
Thanks in advance for the help.

I have exactly the same problemo.
While i'm jogging, my 30gig video ipod will freeze up cold and I have to let the battery completely drain before I can use the thing. The odd thing is that it only freezes after a song finishes (very considerate). None of the buttons work, nada.
Is there a way to reset the thing short of waiting all day for the battery to drain...or is it time to sell it on eBay and buy a new one?????

IPod won't turn off when plugged into computer! PLZ HLP!

I have an iPod touch 2g, and now whenever I connect it to iTunes, it won't turn off. It will just turn itself back on.

If you are unable to give specifics about the problem or what you need to do, it's going to be rather hard to give you recommendations or alternate suggestions.
As I said, if I recall correctly, the iPod will stay on if it's being charged. But, in case I'm misremembering, are you holding down the button until you see the red arrow that says "Slide to power off"? Have you tried restoring it?

HELP!! IPOD WON'T TURN OFF

No matter what I do. It's stuck! It won't turn off. Right now it's unplugged from the computer & won't turn off. The battery will run down completely now.
I also had trouble with my computer recognizing the iPod after I installed the iTunes & software & imported a CD into iTunes library.
HELP!!
Lee

you might try putting it to sleep. go to the main menu and choose settings, and then look around there for "sleep" it doesn't shou up on the main menu by default. select sleep and turn it from "off" to "on" then go back to the main menu and select sleep (press center button) and it should turn off.

My ipod won't turn off what do i do?

my ipod screen has the do not disconnect sign & it won't turn off.
how do i turn it off?

I have a similar problem. Won't turn off and 'MENU' button won't work. Everything else fine including pause/play, volume, skip, rewind, etc. Will not reset. Any suggestions?
(IPOD MINI)
Windows XP

Charged indicator seems to be stuck, ipod won't turn off!!! help

I took my ipod running last week and it got a little damp in my trousers!!
Since then it will not turn off anymore. I have let the battery die down. I have reset it on the ipod and on itunes, but nothing seems to help.
It just won't turn off, the charged sign (large battery with a plug in it) shows all the time.
If I leave if as it is over night, the battery is then dead.
Can anybody help me.
It's an ipod nano 1gen. not even 6 months old.

If it got wet, set it in a cool, dry place and leave it there for at least a week. Then connect it to power (preferably a wall charger) and let it charge for at least 30 minutes, then Reset it (hold down the menu and center buttons for at least 6 seconds). If it comes to life, connect it to your computer, Restore it in itunes, then let it fully charge.

My iPod won't turn OFF, this is the third time its happened.

For the third time, my iPod won't shut off. The last time this happened, I loaded the latest firmware. It has been ok for about three months.
Now it won't shut off again. It appears to be a software issue.
Has anyone else had this happen?

yeah same with me, and its 2 days old too. i didn't get a chance to try resetting it, though, it just worked after a while.
bloody annoying though, it shouldn't be breaking already
i'm really happy i got the chance to say bloody annoying though, i hope it's appreciated

TS1425 my ipod won't turn off. I can still play/pause, but cannot turn it off

My ipod will not turn off. It still responds to the play/pause, but will not turn off

There is no way to actually turn the iPod off. Holding the Play/Pause button actually just puts the iPod to sleep. And after so many hours from that point, it goes into a deeper sleep thus conserving battery life.
B-rock

5th gen ipod won't turn off

Anyone have a suggestion as to how to get my 60 gig ipod to turn off. i know how it is supposed to be done, but it just won't shut down. every other function seems to work. thanks.

As it answered your question, you may also want to click solved next to Bryan's post. This alerts others which post answered your question and gives Bryan credit (in the form of points) for the help!
btabz

MENU button doesn't work and iPod won't turn off!!

For some reason, my menu button won't work nor will my iPod turn off when I hold down the play/pause button.
I've reset it, updated it, restored it and nothing is working. I bought it in the States last year so have no idea how the warranty works or where to get it serviced since I don't live near London.
Any help would be appreciated

Ring your local Apple dealer, My older mini done the same thing several times before it just died on me and never turned back on. So if its still covered under warrenty i seriously think you should ring apple and get it serviced to see whats wrong, it could be just a fault with the click wheel
Try letting the battery run completly dead, then put it into a Wall charger or computer USB cable and then move the hold on and off, then try reseting it by pressing the menu and select buttons at the same time.

Help! Ipod won't turn off after disconnecting

Okay I've had my Ipod nano for like 3 weeks. I've used it once. It worked fine when I first got it and after my battery ran out I haven't used it for about a week. When I got it back I hooked it up to my computer and updated the stuff on it as well as let it charge. After is says to safely disconnect, I disconnect it but it automatically turns off and won't turn back on. I've tried resetting it and nothing works. I thought the battery was dead but I've left it plugged in (not only USB on my computer but also tried an outlet) and it never completely charged. I've even left it plugged in overnight (well over the 4 hours it's supposed to charge). I have no idea what to do (It also took like at least a full day to completely charge the first time I've had it)

for instructions on resetting http://www.apple.com/support/ipod/five_rs/

My 5th generation 30gb ipod won't play for more than an hour...

my 5th generation 30gb video ipod will not play for more than an hour or two.. can you help??please??

Keep iPhone on Wall Charger and Reset, hold both Home and Power buttons until the iPhone begins to start. This can take 20 seconds of holding both buttons while on charger.

IPod won't turn off and other topics

Hello,
Just bought a beautiful new MacBook Pro, but need some help troubleshooting:
1. When I first plugged my iPod (slim, black, 30GB) into the USB, my music could not be found. I ejected it, waited, and plugged it in again. This time my computer won't recognize my iPod at all, and my iPod bears the sign 'do not disconnect' and cannot be turned off. I did disconnect it eventually when I saw there was a problem, but am stuck on how to reboot my iPod now and try again. Any suggestions?
2. If and when I do get this problem resolved, how can I transfer the music from my iPod to my empty iTunes library? Why isn't my music showing up, if it's still on the iPod?
3. Is there an easy way to manually transfer photos from my iPod to iPhoto without erasing or overriding anything either one already contains?
4. Unrelated to iPods: Entourage is having a **** of a time importing my emails from hotmail. It keeps crashing, is creating duplicate files, and is generally speaking, making a mess. Any word of advice on how to use Entourage in conjunction with a hotmail account? Also, if I send and receive mail from Entourage will I still be able to see the same emails from a remote location in hotmail, or does one replace the other?
Thanks so much for any advice! Your help is greatly appreciated!

For 1) You may need to reset it. Put the hold switch to the OFF/White position. Now toggle it ON/orange then back off again. Then press and hold both the MENU and center buttons on the iPod and hold them for a good 15 seconds or so. Your iPod should reboot starting with the Apple Logo screen.
If it doesn't work the first time, give it a second or third go. Sometimes it takes a few/several tries.
For 2) ...
Copying from iPod to Computer threads...
http://discussions.apple.com/thread.jspa?messageID=5044027&#5044027
http://discussions.apple.com/thread.jspa?threadID=893334&tstart=0
http://discussions.apple.com/thread.jspa?messageID=797432&#797432
Also these useful internet articles...
http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/
http://www.engadget.com/2004/11/02/how-to-get-music-off-your-ipod/
http://playlistmag.com/secrets/2006/12/twowaystreet20/index.php
http://playlistmag.com/help/2005/01/2waystreet/
Patrick

ITunes does not recognize 5th Generation video iPod in WinXp

PROBLEM: 5G iPod not recognized in iTunes (shows as removable hard drive in My Computer) via USB on HP Pavilion Notebook running WinXP. Latest error states insufficient power to run hi speed USB device on this computer. HP support replies that installed USB should comply to 480 Mbps hi speed standard. Trying to connect iPod via firewire results in "iPod can not be connected with firewire" error. Have tried the following steps before reaching this point:
Description of iPod: 5G, 30 gig video iPod model MA002LL contains 1.2 gig data (282 songs, 4 videos, 0 pictures)
Action: 5G iPod worked fine until connected to download purchased music 3 weeks ago.
Result: iPod screen shows "Do not disconnect" iTunes does not recognize iPod.
Action: Reset iPod (iPod works fine when not connected to any computer).
Result: same as above
Action: Recharged iPod overnight with wall outlet to confirm full charge.
Result: same as above
Action: Tried to run iPod Updater but iPod was not recognized by Updater (it does recognize iPod Mini and 4G)
Result: same as above
Action: Reinstalled latest version of iTunes.
Result: same as above
Action: Reinstalled COM interface for IPod Service several times.
Result: same as above
Action: Ran repair maintenance on iTunes (repair successful).
Result: same as above
Action: Uninstalled iTunes and iPod software, deleted their folders and bin files and cleaned out Temp directory, disabled virus protection and disconnected from network. Ran Windows Installer Cleanup Utility. (Uninstall successful)
Result: same as above
Action: Restarted and reinstalled iTunes and iPod Updater
Result: same as above
Action: Diasabled all non critical items in start menu
Result: same as above
Action: Uninstalled all three USB controllers
Result: same as above
Action: Reinstalled USBs
Result: same as above
Action: Tried to connect by firewire
Result: Error this device cannot be connected by IEEEE use USB cable.
Action: Talked to HP support to confirm USB standards on Pavilion Notebook.
Result: USB should read all 3 standard data speeds up to hi speed 480 MBps
Action: Tried 5G iPod on 2 other PC desktops with WinXP with powered USB 2.0 ports
Result: iPod shows "Do not disconnect" iTunes does not recognize iPod and both computers respond with the following error (which is not received on the notebook) "insufficient power to run hi speed USB device on this computer" both Desktops are older than the Notebook and have older versions of USB 2.0.
Action: Tried it on my iMac G4 thinking I could reformat it. Mac understandably does not read it as a drive. I tried the following three connections:
1) Firewire connection: iPod screen shows: firewire connection is not supported; 2) Powered USB port connection: drive is not recognized by Mac and iPod screen shows do not disconnect; 3) Unpowered USB port connection returns an error of "USB Low power notice" on Mac monitor and iPod screen shows menu but won't connect to Mac.
QUESTIONS:
Has the 5G iPod reached a point where it now pulls too much power to be read by USB? Is HP not giving me correct specs regarding the performance of the Notebook's USB? Why can I update my iPods with firewire on my Mac but not the PC? Any suggestions regarding what I should try next?
Thanks.
HP Pavilion dv notebook Windows XP

Solution was found: HP was encountering a conflict with a trial version of Symantec Security Center and Norton Anti-Virus causing an incomplete install of iTunes.
The following actions resolved the problem. Uninstalled both Symantec applications, uninstalled QuickTime 6*, installed QuickTime 7.1.3 (iTunes would not install successfully prior to this step, seems redundant but worked), installed iTunes 7.1 (with Quicktime 7.1.3 again), connected iPod 5G which was finally recognized, received error that iPod was currupted, restored iPod and is now working fine.
I hope that this helps someone else with similar video iPod problems.

5th generation video ipod won't turn OFF

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