6.0 hangs connecting to websites and firefox will not close

Having non-stop problems w/ 6.0. Using XP.
Firefox hangs and will not connect to websites. Firefox can't be shut down from Task Manager or File>Exit. Computer must be shut off.
PLEASE HELP -- I only use Firefox/Thunderbird.

Unfortunately, support.mozilla.com doesn't address problems like this because the only responses have been from fellow sufferers.

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