6 GB already used???

I just got a new ipod sent to me after a broken one was originally sent... After much trouble I finally got this one installed and it's working fine - but before I even put any music on it (and i selected manually load music so no music was automatically put on), it said I only had about 13 GB of memory left.
Is this normal??? Aren't there supposed to be 20 full GB of memory????

I would try restoring that and see how it comes out.
This article will explain some but not all of the "missing" space:
http://docs.info.apple.com/article.html?artnum=60955

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