6 plus turns off during calls

i am on my second 6plus and having the same issue.  My issue is that the phone shuts off 20% of the time during calls.  The phone will be dark for 20 seconds and then the apple logo appears to start back up, like it is rebooting.  After the logo reappears the phone home screen comes back up and the caller is still there.  So I don't ever loose the call, I just loose the ability to hear or saying anything.  Plus the phone is dark like it is completely turned off.  I know another phone will not fix this, anyone know the software issue? sprint is the carrier

Hello Mwcourter,
Having your device replaced multiple times can certainly be frustrating. After reviewing your post, it sounds as though your device is resetting during use. I have located an article that can help with software issues. Have you attempted to restore the device to factory settings without restoring from a backup? Test the issue on a new installation, and make sure that it works. Then use the same article to restore from your backup to either verify it still works, or isolate the issue to the backup itself.
How to erase your iOS device and then set it up as a new device or restore it from backups
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

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