6 WEEKS ABND STILL CANT GET B T SPORT

Question

i get error6030 an vco19 ive deleted silverlight and downloaded the latest one off their sight 
 ive reset the time and date 
i use chrome but tried mozilla
but now gone back to chrome
still the circle goes round and loads up 100%
but still the error6030 and vc019 comes up
im sick to death of bt sport as ive never seen it 
just used hours and hours and hours up trying to get it 

Answer 1

Firstly can I apologise for the length of this post ,but, there are clearly many of us 'customers' who are experiencing tremendous problems accessing BT sport. I have been waiting for 21 days now to receive BT sport and have been trying to keep a log if my dealings with BT. If you have the time to read and are experiencing similar problems as me then you may find the following quite cathartic. My apologies for any spelling or grammatical errors ,but, as you can appreciate trying to use the correct Queens English when dealing with BT is quite an effort! I hope you all understand my pain - all I want to do us watch some Football on the weekend!
I have struggled for days to get the service i require with very little contact from BT. I had services installed at my house on Wednesday 4th September, it is now the 12th September and i still do not have the services i ordered. I have phoned BT on a daily basis to find out what is happening only to be told different things by different people on a daily basis. 2 days ago i was 'promised' (yes, 'promised') that i would receive a phone call from BT to explain the situation, to my bitter disappointment this phone call was not forthcoming and instead i received a rather 'general' text saying that 'BT were still working on updating their system to reflect the correct information'. What this is meant to mean to me as a customer is beyond me. I am still a customer waiting to be given correct information as to why i havent received the services i pay for. I find it very difficult to believe that in this day of high technology that it is impossible for anyone at BT to give me an exact reason as to why my services have not been installed. I also find it incredibly difficult to understand that why, when i log into MY BT and attempt to add BT Sport to my package (which coincidentally was part of my original package order , so why i need to do this is i do not know) the website informs me that there is no BT line at my property!?!??!???! It was installed by BT Engineers a week ago! I was informed yesterday that i should get in contact with the 'Easy Access Team' in order to find out why my services are not working. I am not sure if i can actually bring myself to wait another 30 minutes for a BT call centre to answer my call as previous attempts at getting a satisfactory response from BT employees has resulted in nothing but a lack of confidence on my part in BT's ability to provide a service which they so clearly advertise as being slick and 'hassle free'. To be quite honest i am now in a situation where i severely regret moving from my old tv provider(Virgin media). The difference in price i will be paying each month will be approximatley £11 less a month with BT, however, for all of the difficult phone calls and hassle i have endured over the last week i cannot help but think i should return to Virgin who offer a service that does what it says. Having previously worked in a technological field i am fully aware that technology sometimes doesnt do as we would like it to, what i cannot fathom , however, is the total lack of communication between BT as a provider and myself as a customer. No technological issue should ever get between the respect that a customer deserves of a service provider and i am appalled by BT's lack of communication with me especially when I am dealing with a communication company. Every person that i spoke with at BT has been incredibly patient and polite ,however, their inability to assist me with my problem has left me with nothing but feelings of disappointment and an inability to have any confidence in anything that i am told by BT. I would appreciate knowing immediately what the state of my recent order is. I would like YOU as a provider to supply me with BT sport to my account and NOT for me to have try and add it to my account through the 'MY BT' website. I would like to know immediately what you are going to do with regard to some form of compensation that i feel i am entitled to (phone calls each of 30 minutes or more from Thurday 5th September to Thursday 12 September excluding Sunday 8th September. I really do hope that somebody spends some time looking into the situation i have found myself in and does something so that communication with customers is of paramount importance, i do not care if there is a major issue with my service, i would simply have appreciated some form of communication informing me of what was happening.
Friday 13 th phone call to bt again. Ask to be put through to the easy access team and get put through to the landline technical fault department. I need to speak to someone who deals with offline queries yet I get sent from pillar to post. Bt won't even put you through to the department you know you need to access,( I was advised the day previous that I need to contact the easy access team) I had to wait 20 minutes to be put through the department I wanted when I asked at the start of of my enquiry before they would put me through - why don't bt trust what their customers are asking for.
A rather disgruntled BT Customer.
14th September phone call 14:48 spoke to Wayne who sorted my bt sport and hd. He also confirmed that my payment was £22 a month like the original email said. Wayne activated bBT sport which added 27£ to my account and then immediately credited 27£ to my bill to avoid any charge. Surprise surprise when Wayne tried to help he was stopped in his tracks because there was no start date for my order or Internet!!!!!! Therefore nothing could be done to my account. Wayne told me he would pass this onto the offline priority team to deal surprise surprise they only work weekdays. I have now been told I need to wait until I get a start date for my bt vision and bt broadband before I can get bt sport or add any extras.
Spoke to bt again 25th September (1hr 20 min call) with no resolution. Got through to a nice chap who was very sympathetic to my issues, he assured me he would put me through to a department where I wouldn't be " fobbed off"( his exact words)? Got through to technical department who tried to help but who told me I hadn't activated bt sport on my account. The Employee was quite rude when I informed him that it was part of my original order and continued to tell me hat the reason I didn't have bt sport was because I hadn't activated it! He informed me that my bt sport was activated on line which is a complete lie, it was apparently turned on for me 10 days ago yet after trying everyday for the last ten days I have still not been able to access sport online or through my tv. I was kept on hold to speak to a manager who tried to get hold of the Easy Access team but, surprise surprise that team had closed for the evening. I asked for bt to contact me for once, as opposed to me as a customer wasting my valuable evening time constantly phoning and was told this was not possible ! A communication company who can't contact their customers - that has to be a joke. I eventually convinced the employee to call me back after hey had carried out some research into the problem but was told she was going on holiday and ALL of her team were going on holiday as well so the earliest I could be called would be Saturday! I feel the situation is so out of control that I am losing the will to live and am yet again seriously regretting changing my service provider. I have never known a company to have such utterly incompetent systems in place that are clearly unable to provide a service that they claim they can provide. I am utterly fed up at phoning BT only to be told they cannot help at very possible step of the way. I requested bt sport back in July, it is now September and I still don't have the service I requested and pay for. God only knows when I will receive the £60 Sainsburys voucher that was part of the bargain. Maybe it will arrive just in time for me to buy some dead flowers to put on my grave. A very annoyed, angry, upset, dispondent, sport lacking customer (sorry, I don't mean customer do I? BT haven't got a clue what that word means)