6 weeks and counting to complete a simple homemove...

Hi
Apologies in advance if this post seems like a rant.
I moved house on 1/8/14. A current broadband and linerental customer. Sine that date I have had an ongoing battle with BT to get my homemove completed.
At first i was told my new address couldn't have broadband but could have fibre to home, I was fairly OK with this since I wanted to upgrade at some point anyway. Unfortunetly I was told the earliest an engineer could visit would be September 18th! I went along with this grudgingly. I was later informed that there was an issue on my account and that the order couldn't be completed - they would ring me in 2 working days. I have since rung multiple times - always getting delayed, never any answers. No idea what the status of this order is, they are still supposed to be dealing with it.
On 22/8/14 during one of these phone calls I was suddnely told I CAN get regular broadband in my property so on that date I started a broadband order to use whilst I waited for fibre to home.
That broadband order was due to be completed on 1/9/14 and has since been delayed twice by BT citing problems with openreach. I was supposed to receieve a call today and haven't - not the first time. At the end of my tether with BT.
So to sum up:
Delayed service
Orders being ignored/going missing
Rarely receivce promised call backs
Told different thngs by multiple staff
Lied to on various occasions
Wasted money paying for mobile internet
Not happy. Thought I'd post her on the offchance I can received some actual customer service. Will be closing my BT account at end of the week otherwise citing the fact BT unable to provide a service.
Thanks for reading

Hi James85,
Welcome and thanks for posting.
Sorry for the delay and problems you're having getting service transferred over to your new address. I can help sort it out from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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try contacting the forum mods who will try and help or at least give you an update on the current position with your line problem
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hi Cab,
Thanks for posting. I’ll look into this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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annabelle125a wrote:
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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