$60 Online Number, 12 month subscription

When I ordered this "Online Number, 12 month subscription", I thought it meant that I could call land lines and cell phones (with some limitations) for 12 months with no other fees.  However, I am only able to call toll-free numbers.  Every other number I call (other than other skype calls) says I need to pay for the calls.  I thought that was what the subscription was for.  Why do I have to pay twice?  I tried the online chat and she said that the subscription means I get free calls to my number.  I don't get to make any free calls.   That isn't what the website seemed to be saying.  It seems so desceptive.  My friends paid the same amount and they make calls with no problem.  I just don't get it.  Is there anyone who can help me?

  Hello
I see from your account that you have purchased a Skype Number (aka an Online Number). These are so your contacts can call you (inbound calls). You can't make calls from one.
http://www.skype.com/en/features/online-number/
To make calls you require either a Calling Plan (aka a Subscription) or Skype Credit.
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

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    I received a email on the 24/02/2013 at 18:47 saying that my purchase of a 1 month subscription ONLINE NUMBER was delivered.
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    Hello,
    Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
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    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Online Number, 12 month subscription

    I paid $80.00 for a 12 month Online number - I am not sure what this means & how it works & what I am entitled to do with it (pretty naive hey). I am confuses with this & another payment I made that entitles me to use Sype to make mobile voice calls where I paid $15.00 & that shows me each time I log on that now I have about $9.00 worth of credit left - what is the difference & how do I use each one?? I am very confused together with voice calls & video calls?? Please help me understand it is all too much I need a simple basic answers please - cheers Jack

    An online number is for inbound calls only. Say I call you and you can answer on skype.
    Do you have a subscription, and if you do what kind of subscription do you have? If it is a world subscription most mobiles are not covered. So you need skype credit. Hope this helps.
    If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
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    Andre
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    Hello,
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    excel wrote:
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    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

  • Skype Online Number is not working!!!!!!

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  • Request for skype online number

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    Sad that this has yet to be a) answered and b) implemented - this would make things a lot easier for myself also, yet Microsoft fails to implement what potentially could be an easy solution and generate additional revenue streams.

  • How to change subscription of Online Number

    Hello,
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    Veneer87 wrote:
    (Problem is, If i cancel the current subscription and buy a new yearly one, India is not included in the new subscription)
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    From your account it appears that most of your calls are to India. In that case it may be better to stay with your current Subscription as to change it you wound lose being able to call India and have to fund those calls with Skype Credit.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Previously taken Online Number availability

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  • Skype-to-go and Online Number

    Hi,
    I am an American graduate student who will be living in Canada for a year.  I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states.  I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan).  Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
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    daw75 wrote:
    Hi,
    I am an American graduate student who will be living in Canada for a year.  I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states.  I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan).  Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
    Thanks!
    What you outline is good, stuff you can use Skype for. There is a sequence you would want to follow, which will help you save a little $$$ in the process.
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    On a past trip to western Canada a couple of years ago, I did a similar thing as you are going to do. I already had a US Online Number and a subscription covering calls to the US, and obtained a Vancouver Skype To Go number so I could access Skype from Canada when not on the Internet.  I purchased a Rogers Wireless prepaid SIM in Vancouver with a Vancouver number which had an optional data plan (paid per day), so I could avoid roaming charges from my US mobile carrier.  I set up Skype to forward calls to the Canadian number while I was in Canada, so callers to my US Online Number didn't have to change anything they did to reach me.  Whenever I called back to the US, I rang my Vancouver Skype To Go number, then made the cross-border calls using Skype (covered by my subscription).  I saved a lot of $$$, compared to using my US mobile number in Canada and getting clobbered by roaming fees.  I ended up only using Skype when on WiFi, instead of paying for that optional data plan on the prepaid Canadian SIM. It takes some thought and work to set up, but it was worth it.
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    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

  • Transfer from all countries online number ($18/3 m...

    Hi,
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    BB.

    1)   I needed an 'online' number to call other skypes accounts ( on their mobiles, on their computer skypes etc.,) - and also I saw the Discount you offer "US & Canada" unlimited $2.99 / month. 
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    If you want to receive calls from telephones and make calls to telephones in the USA, you would need two items - an Online Number in the US at the prices I listed above, and some way to pay for the calls you make from Skype to telephones in the US (Skype Credit, or the Unlimited USA & Canada subscription at US$ 2.99/month).  You must have both, in order to be able to make calls to telephones as well as receive calls from telephones. 
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     2) transaction date is shown for my order number "626216569" says 6/19/2012 - 02:43 GMT.
    My question: when this will be effective for me to call my relatives and friends who have skype ( I don't have skype so I'm getting a skype 'online' US only number ).
    I hope this helps you to understand my issues - I thought my 'online' number will be ready by this evening , as I did my transaction yesterday ( but it is giving a wrong transaction date too).
    I'm really confused how long to wait to get this 'online' number... and I'm very very excited about this 'online' number that I'm getting , but I don't know when I'm going to get it.
    Again, you don't need to purchase anything if the people you are calling are also on Skype.  Call them using their Skype name, and it is a free call.
    As for what you purchased, you may want to click on the "Support" link above and file a request with Skype Support about that.  I'm not a Skype employee, so I can't look into the status of your recent purchase.
    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

  • Subscription and online number, yet paying monthly...

    I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
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    Hello,
    To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
    As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
    https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

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