60 Skype World Minutes

I bought the office 365 university subscription in September last year and have not been able to access my 60 monthly skype minutes that are a part of that subscription. I have tried twice before to contact tech support at both microsoft and skype and have not been successful (infact, last time I was almost scammed). I suspect the problem is that I bought this subscription in the UAE store. However, I do not live there as I am a student in the UK (which is why I was approved to get the university subscription). What can I do to access those minutes? Is there a way to change the product because I do not live in the UAE?

Hello
There is no record of any product activation on your account.
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Skype world minutes

    Hello everyone..
    Im new in this thread..actually i join this forum to find the solution how to link my skype world minutes subscription to my skype account.
    I have a tablet that install with skype apps and an active 365 home office world minutes subscription.
    The issue here why does my skype account can't make a calls and the credit shows zero value..does i need to register my tablet in office 365 account or something else..
    I dont have any idea since my skype account and my office accounts has been merge..any solution about this..could anybody please help me or explain how to manage this kind of problem..
    Thanks in advance..
    Solved!
    Go to Solution.

    hasnan77 wrote:
    1. i join this forum to find the solution how to link my skype world minutes subscription to my skype account.
    2. The issue here why does my skype account can't make a calls
    3. and the credit shows zero value..
    Hello and welcome to the Skype Community.
    1. Your Office365 Subscription is automatically part of your account and is ready for you to use.
    2. Because you are trying to call a cellphone in Malaysia. Only calls to landlines in Malaysia are included in your Subscription. Please check your coverage carefully.
    3. You haven't purchased any credit. A Subscription is not credit.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Activate skype world minutes to my microsoft accou...

    i bought microsoft 365 but i am not able to activate skype world minutes to my account
    pls help

    Are you looking at https://office.microsoft.com/en-us/MyAccount.aspx ?
    You should then see something like this:
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Re: Can't Activate Skype world minutes

    Hi! Greetings from Italy!! Need some urgent help, please!!!
    On 12 August 2014 I bought from my iPad Air Office 365 Personal which came with a montly 60 free Skype World Minutes. But despite scores of attempts, I can't activate the free minutes on my iPad Air. Every time I try to activate it, I get this message: "5392da95-eec0-47da-939e-2c87ba9934a1 error code."
    I have been skimming through the posts but have had no luck. I got in touch with Microsoft support and they redirected me here. By the way, I found no Internet Explorer for my iPad.
    Thanks for your time.
    Best,

    BiswadipD wrote:
    But despite scores of attempts, I can't activate the free minutes on my iPad Air. Every time I try to activate it, I get this message: "5392da95-eec0-47da-939e-2c87ba9934a1 error code."
    I
    Hello
    The reason is because your account is blocked. As a first step please change your password and confirm here that you have done so.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Can't activate Skype world minutes with Office365 ...

    I have try to activate many time with many browser (Chrome, IE, Firefox, and Safari) and everytime i click activate it show:
    Sorry, something went wrong.
    We’ve encountered a problem while activating Skype world minutes on your Skype account.
    Please try again later. We’re sorry for the inconvenience.
    what's wrong, why i can't activate. my country is Thailand.
    according to this http://community.skype.com/t5/Rates-and-subscriptions/Unlimited-World-coverage-and-troubleshooting/t... my country should work find.

    Hi GerryLeal ,
    Where is this "Office account information"?
    I've followed your steps, signed out and in of IE, and then I've log into my Office365 account on "https://account.live.com", but I couldn't find a page Activate or Link my Skype?
    Could I trouble you to be more specific?

  • Skype World Minutes Lebanon ( Office 365 )

    I activated my office 365 like a month ago. It tells me that my world minutes are ready to use but when I call a number on Skype it gives an error that I  have no credit or subscription. Please advice regarding this issue.
    Solved!
    Go to Solution.

    Hi and welcome to the Skype Community,
    Please make sure you are trying to call to a country that is included as one of the 60 destination countries in the Skype Office 365 subscription:
    http://www.skype.com/en/offers/office365/
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Office 365 / 60 Skype world minutes a month issue

    Hi,  
    I purchased the 365 home subscription on Saturday and when I try to activate the Skype world 60 mins (included in the subscription to office 365) i get the same error message:
    Sorry, something went wrong. e9c137bf-3d40-45ec-a9be-eff232856fce 
    I have tried enabling this service through multiple browsers and computers to no avail.
    Can anybody help?

    Hello
    There is no record of any product activation on your account.
    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Can't Activate Skype world minutes

    Hello.
    Since 1 July 2014 i bought Office 365 Home, wich came with a montly 60 world call minutes. Odd thing is i can't activate it. Every time when i try to activate it gieves me this : 5392da95-eec0-47da-939e-2c87ba9934a1 error code. I been looking trough the post with same problem but no solve. Already called microsoft support and they adviced me to post it here.
    Any one know how to solve this issue?
    Regard.

    Hi and welcome to the Skype Community,
    Can you please share the URL of the page you are trying to activate the minutes subscription from?
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Re: Office 365 / 60 Skype world minutes a month is...

    Hi there,
    I am having the same problem for last six months and but still it is not working for me . I am having 60 minutes each month but when ever I try to call landline number of lisdted countries it always asked for the credit.
    If you got the answer please let me know.
    Thanks 
    Rana

    Hello
    There is no record of any product activation on your account.
    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Office 365 Home Premium - Skype 60 minutes

    How do you account for Skype minutes as part of Office 365 Home Premium? Example if I have a username on Skype connected to Office 365, but want to replace them free minutes for a new Skype Name?

    Hello,
    In order to associate the world minutes subscription with a different Skype account you must first deactivate the original account, then associate the subscription with a new Skype account from your "Office account page". If you activate the Skype World Minutes subscription on another account, you will have a full 60 minutes package again.
    Note: A Skype account can be deactivated once every 60 days. If you attempt to deactivate an account a multiple times, an error message will be displayed at each attempt.
    Please follow these steps to deactivate the original account:
    1- From the Office My Account page in the section Account Options, click View my Microsoft account.
    2- Click View Subscriptions. The subscriptions associated with the Microsoft account are displayed
    3- Click the Skype subscription you want to manage and click Manage. The Skype
    subscription options are displayed. Click Deactivate Skype world minutes
    4- Then click Deactivate to complete the cancellation
    After that you can activate your Skype World minutes with an another Skype account by clicking on Get started with Skype and following the steps.
    If my answer was useful, please click on "Accept as Solution" to help others, thank you
    Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
    Cela pourra surement aider d'autres personnes qui ont le même problème

  • Skype credit vs World minutes by Office 365

    Hello,
    I have both skype credit and world minutes (offered by Office 365). When I do a skype calling to mobile or landline, which account above will be taking into priority and whether I could choose which one should be active at a time as part of charging/payment?
    Regards,
    Cedric 

    Hello and welcome to the Skype Community.
    Skype will use the subscription that’s best for you. It ranks your subscriptions and uses them in this order:
    By minute rate – lowest rate (i.e. cheapest) ranks first;
    By plan type – unlimited ranks first, and limited ranks second;
    By next monthly minutes reset date – nearest ranks first.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Switching from World Minutes to Skype Credit durin...

    Hi.
    I have an Office 365 60-minutes deal, plus Skype Credit, both of which I use for business purposes. I understand that Skype will prioritise using the world minutes before using Skype Credit for calls.
    My question relates to running out of World Minutes during a call, which ends the call even though there's Skype Credit available. This necessitates a call back, which can appear very unprofessional.
    Questions:
    1. When I reach zero minutes, is there any way for Skype to automatically switch over to use Skype Credit without dropping the original call?
    2. Can I select which "account" to use when making the original call?
    3. Is Skype working on either of those solutions, or anything similar?
    Regards
    Anarchy

    Aunt_Anarchy wrote:
    1. When I reach zero minutes, is there any way for Skype to automatically switch over to use Skype Credit without dropping the original call?
    2. Can I select which "account" to use when making the original call?
    3. Is Skype working on either of those solutions, or anything similar?
     Hello and welcome to the Skype Community.
    1. Unfortunately not. Calls can't be switched seamlessly when there's a change in the call charging protocol. Calls are charged at different rates between Subscriptions and Credit.
    2. Again this isn't possible. The system will automatically choose the cheaper option and can't be manually overridden.
    3. No. As a workaround you could establish a second account and use it for selected calls funded solely by Credit.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Linking Office 365 University to my Skype Account for 60-world minutes

    I have a free subscription to Office 365 through my university but I cannot claim my Skype 60 world minutes. I have tried linking my Microsoft Office account with my Skype account but the minutes are not available. What should I do to claim the minutes?

    By George,l think I've GOT IT!.  Here's a link to the instructions for linking your Microsoft account to your skype account https://support.skype.com/en/faq/FA12230/how-do-i-​link-my-microsoft-office-365-account-with-my-skype​...
    Sign in to your microsoft account. 
    Hit the activate button on the skype minutes.
    Be sure to scroll all the way down to claim them.
    Wait about 10 minutes and they should be showing in a sidebar when you sign into skype. Try making a call to a landline or mobile.
    If they aren't being applied, it may be because you are calling outside the 60 eligible countries or regions.
    I DID this and actually used one of my minutes! Yippee!
    I'm no whiz so you should be able to do it too.
    The problem with these giant companies that have us all by the short and curlies is that what they mean by support is "figure it out yourselves"... it's an exercise in self-reliance.

  • Can´t use my World minutes for Office 365

    Hi all, Does anybody knows how can i use my World minutes for Office365.Everything was done by the book, and account is active.But when im trying to do a call nothing works.Is there any special advise so this subscription stars to work ?
    Can't really understand whats happening ...help me please. Thanx in advance. Best Regards,Miguel Carvalho 

    danum7 wrote:
    I'm having the same issue.  My account page shows that I have 60 minutes linked and active, but when I use my skype account to make a call to Korea, it doesn't use any of my 60 minutes.  In fact, I ran out of the minutes I paid for and got disconnected!  Meanwhile, my 60 minutes are still just sitting there, untouched. Please help.  Thank you.Are you calling a landline in (South) Korea?  Only landlines in that country are covered by that subscription.

  • World minutes not appearing in linked account?prof...

    Hi - my office 365 is linked successfully to my skype account, but world minutes, while showing in my office account, do not show in my skype account. My skype account says I do not have any subscriptions, and does not give me the options of my world minutes - can you help?

    SPetridis wrote:
    1.  How do I get the minutes activated on the Microsoft account used to purchase Office?
    2. How do I delete this third account?
    Hello
    1. These are now added and will be activated at midnight UTC/GMT on August 4th 2015.
    2. https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account?q=delete%20account
     

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