6110 scanner bar ratchets back to right side and bumps continuall​y against end--will not scan

Upon start-up, my 6110 will cycle normally, the scanner bar is lit up and moves a half-inch at a time toward the right side until it reaches the end then continues to bump the right side repeatedly, sounding like it is slipping on the belt cogs. I have downloaded new software and followed the re-setting procedures, completing a full reset. Same results. The printer does not function at all. Any clues how this could be fixed?

Re: Installing and troubleshooting the Telstra 24x7 App for Blackberry
I have personally phoned Telstra to advise I continue to receive an account for someone else. It has happened again to day. Please check you records and make sure I no longer receive any accounts for 2000133289692. This is not my account. L. Service.

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