6120 classic:My voice commands do not work

Please help.
Don’t know if I'm just being stupid or there is something not right with my 6120c.
My voice commands do not work.
If I press the button for a voice command, it says that there are no voice tags saved.
If I go into the voice command application (Which should create the voice tags on opening), I cant playback the voice tags, its give a 'voice system error' error message.
Is there something that is not set up properly? In the voice command settings, the synthesizer is 'on'?
Also, I don’t have voice tags on my contacts??
I read somewhere that this is a firmware problem and the phone should be taken back to nokia. Is this the case?
Somebody please help.

I formated my nokia n6120 using the code *#7370#. It deletes !everything! (settings, aplications...), but I have no voice sytem error now.

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