6220 Classic - no voice tag saved for this contact...

I have just got my 6220 Classic and I am having a problem with the voice tags. When I try to use voice dialling, it never brings contacts up as an option, just no match found. When I go into the contacts and select voice tag details, I get the message "No voice tag saved for this contact". Voice tags are supposed to be automatically generated for contacts, but this doesn't seem to be happening and there is no way to record a voice tag.
Any suggestions?

All the contacts are in the phone memory and the contact list is only displaying the phone memory, but still the contacts aren't working. Any ideas? All the contacts were imported from Outlook, but even when I create a new contact in the phone memory, it still doesn't work.

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