6300 Caller Group & Profile problems

Hi
Just bought this phone for my girlfriend. She is trying to set a certain mp.3 ringtone to a specific caller group.
She has only one caller group (my details) which has several numbers, a profile image and a caller group tone.
However, when i call her mobile, her default ring tone plays, and the number displayed is just that, the number. No name, or profile image appear.
I have looked high and low, via the instruction manual and the internet, and i can not find where the problem could be.
She is using SIM & Phone for the memory. I have switched off the phone and back on, and still no joy.
It seems as if the standard ring tone & settings is over-riding the caller group profile.
Does anyone have any suggestions?
Many Thanks
Andy

Here is what I do...
1) Menu -> Contacts -> Groups
2) Scroll to the group and press Options, DO NOT OPEN THE GROUP (i.e. View)
3) Select 'Group details'
4) Scroll down to 'Group tone' and press Options, DO NOT PLAY IT
5) Select 'Change tone'
6) Select 'Open Gallery'
7) Navigate to, and select, your tone.
Hope this helps.

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