6300: Unable to sync contacts: "Data transfer not ...

Hello,
I'm unable to syncronize contacts between my new Nokia 6300 and a computer.
What works:
* Pairing the device
* File copy to/from phone via Bluetooth / USB.
* Manually adding new entries using the handset keypad.
What doesn't work:
* Synchronising contact details between the 6300 and the Windows
Address Book.
- Fails when using Bluetooth, Mini-USB cable.
- Fails on two different machines; one Lenovo R60e Thinkpad,
one self-built desktop /w a USB Belkin Bluetooth adapator.
I've been trying to work around this problem for a few days now and
running out of ideas. Neither Google nor the Nokia FAQs showed any
obvious solutions.
Any and all assistance gratefully appreciated!
Steps to reproduce:
===================
* Connect phone to machine:
- Either by plugging into USB, and selecting 'Nokia mode' on
the handset, or
- Pairing with the host computer via Bluetooth.
- Note: No username or password is set under
"PC Synchronisation" on the handset.
* Load PC Suite.
- Select "Synchronise".
- Nokia PC Sync loads.
* Click "Select Phone".
- Check that the phone appears in the list of connected devices.
- Select "OK".
* Select "Settings".
* Select "Create new settings".
- Configuration Wizard appears.
- Select "Outlook Express (Windows Address Book)"; press "Next".
- Tick "Contact Items"; press "Next".
- Select "Synchronise the Default Windows Address Book"; press "Next".
* Select "Synchronise Now".
- Status messages read:
"Connecting to Wisp..." (Wisp is the name of the handset.)
"Waiting for Wisp..."
"Opening Databases..."
"Reading Outlook Express..."
"Synchronisation Completed"
- 2 warnings reported.
- Synchronisation process lasts a couple of seconds.
- Progress bar only ever reaches the 50% mark.
Failure mode:
=============
Handset displays the following messages:
"Data transfer not possible"
Then:
"Synchronisation info:
Contacts: Incomplete.
Unable to process all items.
0 sent. 0 received.
Contacts updated on other device:
New: 0 Removed: 0 Updated: 0
Contacts updated on my phone:
New: 0 Removed: 0: Updated: 0"
PC Sync report:
Under "PC Sync information":
- "PC Sync has encountered a problem and has
terminated the synchronisation."
Under "Warnings (2)":
- The following warnings were produced during the synchronisation:
The Synchronisation has been Terminated!
PC Sync information.
Under "The Synchronisation has been Terminated!":
- PC Sync could not update the data to the mobile phone.
Under "PC Sync information.":
- PC Sync has encountered a problem and has terminated the
synchronisation.
Troubleshooting attempts
========================
* As mentioned, attempted running the PC Suite software on two
different hosts - no change.
* As mentioned, attempted using both Bluetooth and USB
connections - no change.
* Attempted a "Reset to Factory Settings" on the
handset - no change.
* Attempted erasing both the Windows Address Book contents, so
that both data sources were empty - no change.
Version information
===================
Laptop
Operating System:
Windows XP SP2 (32-bit)
Build 2600
PC Suite version:
Nokia PC Suite 6.83.14.1
Connectivity Cable Drivers:
Version 6.83.9.0
PC Connectivity Solution:
Version 7.7.10.0
Bluetooth stack:
WIDCOMM Bluetooth stack
Version 5.0.1
Build 1500
(Note: Other test host is running same OS, PCS version.)
Handset
Firmware version:
V 04.70 (24-01-07) / RM-217
Memory in use:
Phone

with my NOKIA 6233 I have exactly the same problem. I have not been able to spend much time on searching solutions, yet. I did, however, install the firmware update - this did not solve the problem unfortunately.
Hi misternik,
From looking on Nokia's support site and elsewhere, I already appear to be running the latest firmware revision available for this handset.
However, further Googling indicates that there are two different engineering codes that can be used to reset a phone:
*#7780# - Normal reset. (Replace all configuration files with default entries.)
*#7370# - Performs a deep reset. (Reformat main memory and restore from firmware.)
I'm not sure which mode the standard menu entry triggers; I might have a go running a deep reset to see if that clears the fault.
In several contributions to this forum (but for other phones) I read something about a PC-suite mode on the phone. I do not have this mode. When I connect the USB cable I can only choose between DEFAULT, PRINTING and DATA STORAGE. Should there be a PC Suite mode ? Maybe this is related to the problem ?
The 6300 handset presents a menu when first connected via a USB cable, and offers those options - "Nokia mode", "Printing mode", "Storage mode", or similar.
Nokia mode appears to provide all of the Nokia-specific facilities, such as PC Suite synchronisation, so I don't think that's the problem.
Cheers,
David

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