6310 horizontal line appears when copying

Officejet 6310 all in one when I try to copy the page the copied page has 3 horizontal lines going right through the centre of the page one wider than the other two lines. What can I do. Also I am trying to print on a thicker page which I have previously done before and the paper doesnt go through the printer is printing but the paper has only moved slighting into the printer.

Just in case a potective plastic film is still on the lense ...

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