64 Bit has stopped working, when adding presets

I have added Lightroom to a new laptop and my presets that I purchased which were sent though an email on a file will now not add to Lightroom, I keep getting the message 64 bit has stopped working.
This is for all the brushes, like smooth skin, whiten teeth ect.
Its a 4.4 Lightroom 64 bit.
Please help!

Can you provide the exact wording of the error message, please?

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