64 bit software on x86 hardware

I have a Windows XP machine that is 32 bit (x86) hardware. The machine was sent to a company that was supposed to upgrade to Windows 7. This is an x86 system.
The company upgraded using Windows 7 64-bit software. The system now seems to have some issues with program functionality (i.e. Word randomly closing when I try to click on a open document). And is very, very slow.
The company said that if the computer allowed them to load 64-bit software, than the computer was 64-bit compatible and it was the correct software to load.
Can anyone provide me with some insight/opinion into this?
Regards,
Diane
DA

If the processor didn't support the x86_64 architecture (quite possible for older Windows PCs), Windows 7 64-bit would fail to install or run. So that it's installed means you do have a processor supporting 64-bit software.
However, do you know how much RAM your PC has? Microsoft recommend at least 2 GB for the 64 bit edition of Windows 7, vs 1 GB for the 32-bit edition. Windows will allow installations with less and the result is usually poor performance. So if your PC has
less than 2GB of RAM, complain that the company you dealt with should not have installed the 64-bit edition of Windows 7. (If it has more than 3GB, on the other hand, 64-bit is definitely the right option.)
Other things you can try:
Switch to the Windows 7 Basic or even the Windows Classic theme. (Right-click the Desktop and click Personalize.) This reduces RAM usage and can help performance on lower-spec systems.
Open the Device Manager (right-click Computer and choose Manage) and check there aren't any warnings in the devices. In particular if you don't have proper graphics drivers installed you can get a sluggish experience.

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