64 bit Windows 7 BB DM issues

I just got this new computer 2 days ago, I install the latest version of BB desktop manager. I install the program onto my computer it then promps me to remember to plug in my device (dm is running but has a greay effect over it and a box telling me to plug in my phone into the computer) I plug my phone (8330 curve) into my computer and it shows on my phone for about 4 seconds that its plugged in then it shows its not plugged in, meanwhile it NEVER registers on DM. I have tried to remove/reinstall i have tried different versions and nothing seems to be working. I am running a HP dv7 with windows 7. i have also tried different cords to make sure it wasnt the cord. This prob works fine on my old computer still.
HELP PLEASE!
J. Curenton

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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####<Apr 12, 2011 8:58:31 AM EDT> <Info> <WebLogicServer> <HQ200-HYPPROD03> <> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1302613111266> <BEA-000000> <WebLogic Server "AdminServer" version:
WebLogic Server 10.3.3.0 Fri Apr 9 00:05:28 PDT 2010 1321401 Copyright (c) 1995, 2009, Oracle and/or its affiliates. All rights reserved.>
####<Apr 12, 2011 8:58:31 AM EDT> <Notice> <Log Management> <HQ200-HYPPROD03> <> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1302613111344> <BEA-170019> <The server log file D:\Oracle\Middleware\user_projects\domains\bifoundation_domain\servers\AdminServer\logs\AdminServer.log is opened. All server side log events will be written to this file.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Log Management> <HQ200-HYPPROD03> <> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1302613111360> <BEA-170023> <The Server Logging is initialized with Java Logging API implementation.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Diagnostics> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111438> <BEA-320001> <The ServerDebug service initialized successfully.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111594> <BEA-002622> <The protocol "t3" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111594> <BEA-002622> <The protocol "t3s" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111594> <BEA-002622> <The protocol "http" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111594> <BEA-002622> <The protocol "https" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111594> <BEA-002622> <The protocol "iiop" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002622> <The protocol "iiops" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002622> <The protocol "ldap" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002622> <The protocol "ldaps" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002622> <The protocol "cluster" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002622> <The protocol "clusters" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002622> <The protocol "snmp" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002622> <The protocol "admin" is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111610> <BEA-002624> <The administration protocol is "t3s" and is now configured.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <RJVM> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111657> <BEA-000570> <Network Configuration for Channel "AdminServer"
Listen Address          :7002
Public Address          N/A
Http Enabled          true
Tunneling Enabled     false
Outbound Enabled     false
Admin Traffic Enabled     true>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Server> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111688> <BEA-002609> <Channel Service initialized.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Socket> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111719> <BEA-000406> <NTSocketMuxer was built on Jan 24 2006 20:40:35
>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Socket> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111751> <BEA-000436> <Allocating 3 reader threads.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <Socket> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111751> <BEA-000446> <Native IO Enabled.>
####<Apr 12, 2011 8:58:31 AM EDT> <Info> <IIOP> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613111907> <BEA-002014> <IIOP subsystem enabled.>
####<Apr 12, 2011 8:58:35 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613115079> <BEA-090894> <Successfully loaded the OPSS Policy Provider using oracle.security.jps.internal.policystore.JavaPolicyProvider.>
####<Apr 12, 2011 8:58:35 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613115704> <BEA-000000> <Starting OpenJPA 1.1.1-SNAPSHOT>
####<Apr 12, 2011 8:58:35 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613115797> <BEA-000000> <StoreServiceImpl.initJDO - StoreService is initialized with Id = ldap_m7FMisDU3HeeJX/MUK4nqmEiSqI=>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116266> <BEA-090516> <The Authenticator provider has preexisting LDAP data.>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116594> <BEA-090516> <The Authorizer provider has preexisting LDAP data.>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116704> <BEA-000000> <Parsing class "com.bea.common.security.store.data.Top".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116735> <BEA-000000> <Parsing class "com.bea.common.security.store.data.DomainRealmScope".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116735> <BEA-000000> <Parsing class "com.bea.common.security.store.data.RegistryScope".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116735> <BEA-000000> <Parsing class "com.bea.common.security.store.data.PKITypeScope".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116735> <BEA-000000> <Parsing class "com.bea.common.security.store.data.XACMLTypeScope".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116735> <BEA-000000> <Parsing class "com.bea.common.security.store.data.BEASAMLPartner".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116735> <BEA-000000> <Parsing class "com.bea.common.security.store.data.Credential".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116751> <BEA-000000> <Parsing class "com.bea.common.security.store.data.CredentialMap".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116751> <BEA-000000> <Parsing class "com.bea.common.security.store.data.XACMLEntry".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116751> <BEA-000000> <Parsing class "com.bea.common.security.store.data.BEASAMLAssertingParty".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116766> <BEA-000000> <Parsing class "com.bea.common.security.store.data.BEASAMLRelyingParty".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116782> <BEA-000000> <Parsing class "com.bea.common.security.store.data.PasswordCredential".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116782> <BEA-000000> <Parsing class "com.bea.common.security.store.data.UserPasswordCredential".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116782> <BEA-000000> <Parsing class "com.bea.common.security.store.data.PasswordCredentialMap".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116797> <BEA-000000> <Parsing class "com.bea.common.security.store.data.ResourceMap".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116797> <BEA-000000> <Parsing class "com.bea.common.security.store.data.PKIResourceMap".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116797> <BEA-000000> <Parsing class "com.bea.common.security.store.data.WLSCertRegEntry".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116813> <BEA-000000> <Parsing class "com.bea.common.security.store.data.WLSCredMapCollectionInfo".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116813> <BEA-000000> <Parsing class "com.bea.common.security.store.data.WLSPolicyCollectionInfo".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116813> <BEA-000000> <Parsing class "com.bea.common.security.store.data.WLSRoleCollectionInfo".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116813> <BEA-000000> <Parsing class "com.bea.common.security.store.data.XACMLAuthorizationPolicy".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116829> <BEA-000000> <Parsing class "com.bea.common.security.store.data.XACMLRoleAssignmentPolicy".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116844> <BEA-000000> <Parsing class "com.bea.common.security.store.data.Endpoint".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116844> <BEA-000000> <Parsing class "com.bea.common.security.store.data.Partner".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116860> <BEA-000000> <Parsing class "com.bea.common.security.store.data.SPPartner".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116876> <BEA-000000> <Parsing class "com.bea.common.security.store.data.IdPPartner".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116907> <BEA-000000> <Parsing class "com.bea.common.security.store.data.SAML2CacheEntry".>
####<Apr 12, 2011 8:58:36 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613116922> <BEA-000000> <Parsing class "com.bea.common.security.store.data.SchemaVersion".>
####<Apr 12, 2011 8:58:37 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613117516> <BEA-090516> <The CredentialMapper provider has preexisting LDAP data.>
####<Apr 12, 2011 8:58:37 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613117532> <BEA-090516> <The RoleMapper provider has preexisting LDAP data.>
####<Apr 12, 2011 8:58:37 AM EDT> <Info> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613117766> <BEA-090093> <No pre-WLS 8.1 Keystore providers are configured for server AdminServer for security realm myrealm.>
####<Apr 12, 2011 8:58:37 AM EDT> <Notice> <Security> <HQ200-HYPPROD03> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1302613117766> <BEA-090082> <Security initializing using security realm myrealm.>
Thanks,
Josh

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Step 1: browser.launch - This is working file
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Step 3: web.button(XPath).click(); -This step fails.
Edited by: Manish Bhatla on May 15, 2013 11:50 PM

I had the exact same problem and I noticed that the same thing started happening with other programs along with adobe reader. What i discovered was that at least in my case, the issue was that Adobe Reader uses the temp folder on your computer. Mine happened to grow to about 35 gigs and because of that whenever a program tried to write anything to the temp folder, it would hang forever. Once i cleared my temp folder everything started working properly again for all programs including adobe reader.
the way i did this was from
My Computer -> Right click properties -> Click Disk Cleanup.
It will scan for all places that it will need to do disk cleanup on. Mine took a good 20 minutes because of the temp folder. Afterwards, look through the list of items that it scanned and make sure you select the temp folder option. Along with this you can probably clear out any other folders that are taking up a lot of memory. Clear these folders and try running Adobe Reader again. The process of clearing may take a very long time if your temp folder happens to be really large. But it was well worth it for me because everything started running quickly again. Anyways hope this helps for you as well.

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.

Issues in running flash player activeX on 64 bit windows 2008 R2 server

When the activeX acts up, users can not type anything into search boxes or use the keyboards in online game sites. From time to time, we have to re-install flash player again.
We noticed that the FlashUtil64 activeX dll is somehow saved in c:\windows\system32\Macromed\Flash folder while the FlashUtil32 activeX dll is in c:\windows\syswow64\Macromed\Flash folder, is this normal? And when running 32 IE, the flashutil64 shown in the windows running process.
We installed flash player with 32 bit IE 10 on a 64 bit windows 2008 R2 server.
Thanks.

It seems you have used 32bit installers on 64bit machine. Please refer -
http://anuj-dwivedi.blogspot.com/2010/10/installing-oracle-soa-and-bpm-111130.html
Regards,
Anuj

Database timeout issue in oracle 11g 64 bit windows machine

Hi ,
Database connection getting timedout for every 30 seconds in oracle 11g database 64 bit windows environment.
And the error we are getting is "Invalid user name and passoword".
After altering the schema passoword
alter username identified by pwd;
we are able to connect to database but it is getting timedout after 30 seconds.
Is there any parameter settings that requires changes or verifications.
We are facing this using sqlplus as well as through JDBC connection.
Thanks
Prasanna

Check profile assigned to user... there is a parameter idle_time.. increase this..

Cr8.5 on 64 bit windows 7 exporting issues

Hello,
We are using cr8.5 on windows 7, both 64 and 32 bit. Both are able to display reports just fine. The problem comes with exporting, specifically excel exports. 32 bit is fine, but 64 bit is iffy at best. Some reports it works, some it doesn't. Anybody ever have export problems on 64 bit windows 7 that they were able to solve?
thanks,
Dan

Hi Dan,
Congratulations on getting the reports to mostly work on 64 Bit Windows 7. The general answer you will get at this time is 8.5 is not supported on Windows 7.
Not the answer you were expecting but only XI R2 and higher are supported.
Sorry,
Brian

How to Install 64-bit "Generic / Text Only" print driver on a 32-bit Windows 2003 Server?

Hi All,
In a nutshell, I need to Install the 64-bit Generic / Text Only print driver on a 32-bit Windows 2003 Server’s “Generic / Text Only 32-bit print queue.
The problem is that there is no Driver-Disk to get the drivers. I’ve been able to isolate 14 files related to the 64 bit drivers from a Windows 7 x64 computer and copy them to a temp folder on the Windows 2003 x32 server. When I try to add the 64 bit driver
to the Windows 2003 x32 server, it wants a *.inf file, which I don’t have and can’t find.
Because Microsoft will no longer support Windows XP, my client is replacing all of their Point-of-Sale Windows XP x32 systems with Windows 7 x64. They use Terminal Services (Remote Desktop) to connect to a Windows 2003 x32 server to use the POS system. The
POS software redirects LPT1 back to the local Generic / Text Only printer. This works great for XP x32.
When we use the Terminal Services POS software on the new Windows 7 x64 system, none of the labels print out because it’s redirected in 32-bit back to the local Windows 7 x64 Generic / Text Only 64-bit printer.
This will be a huge issue for me if I can’t get this to work.
Thanks in advance for any suggestions and help! -Rob

those may be helpful...
http://social.technet.microsoft.com/Forums/en-US/a129f49a-0216-41f0-b190-3efb46fbb8ac/generic-text-only-driver-on-windows-2008-server-r2?forum=winserverprint
http://blogs.technet.com/b/yongrhee/archive/2009/09/14/how-to-add-64-bit-print-drivers-on-32-bit-windows-server-2003-or-windows-server-2008-print-server.aspx
Best,
Howtodo

Jabber for windows 9.7 photo issue

Hello,
I'm facing an issue with corporate photos on Jabber version 9.7. Before, with version 9.2 i had the same problem but after add an entry on the file jabber-config.xml the corporate photos were already shown.
What can be the cause for this behaviour with version 9.7?

Hi Amit,
Hope you're doing well. Guess the problem is solved. We installed this new version 9.7 of jabber on a machine with Windows XP OS. After reviewing the Cisco Jabber for Windows 9.7 Release Notes I noticed that the only available Operating Systems for jabber 9.7 are:
Operating System Support Cisco Jabber for Windows 9.7 supports the following operating systems:
•Windows 7 (32 bit and 64 bit)
•Windows 8 (32 bit and 64 bit). Note: Metro Interface and Windows 8 RT are not supported.
•Windows 8.1 (32 bit and 64 bit). Note: MediaNet (including deskphone video feature) does not currently support Windows 8.1
Thanks a lot!

How to sync with vista 64 bit windows calendar and windows contacts

Hi all,
I see the clear msg on the Palm site saying that 64 bit windows is not supported, but that is still my need and my goal. I just bought a new DELL desktop and am transitioning to it, but this is a showstopper.
I want to ask if any user has suggestions or if anyone has insight as to if/when palm will sppt it. Today its hard to buy a machine in a retail store that is not loaded w Vista64...and I spoke to Dell about this, since they need to warn people that the OS may prohibit a person from replacing his old Dell with a new one, but they say its a Palm/Msft problem.
My Tungsten E2 is important to me, and I want to sync it daily. I am not very sophisticated when it comes to PC's or the OS's although i have learned a lot in the past 3 days. I have no room to keep 2 machines, nor desire. Any suggestions besides 'let the buyer beware'?
Signed,
Feeling Duped
Post relates to: Tungsten E2

I've been a Palm user for only 1 Year now and am not impressed. Sure the 755P was a flashy device with cool features. However, now after owning the device for a short period I'm looking for updates from Palm which don't exist. The browser in antiquated and doesn't support recent technology. The email system is effective, however, hope you don't receive an HTML email because you can't read it in Versamail. Palm is focused on trying to produce new devices which compete with the IPhone and Storm but aren't remembering that their loyal customers will continue to purchase devices from them if they keep them happy. Futher, after upgrading my wife's laptop to Vista 64-bit I find that we can no longer sync the device using the interface cable.
My advice at this time, is to stay away from Palm until they provide the service which customers have come to expect. I note today 12/7/08 that Palm is selling at $1.42 a share when just 8 years ago Palm stock was selling for $472.50. Don't you see the picture, people are interested in the new flashy devices, but, if you don't take care of your customer base which has been loyal they will jump ship and move on to the better technology which works.
How about providing the updates we need to work today. It will help me make up my mind next year when this 2-yr contract with Alltel is up (and i become a new Verizon) customer.
The matter is all in Palm's hands. I don't see this company surviving past 2010 unless they start taking care of people now. My advice, stay away from Palm until they fix all these issues which people have identified throughout the web.
Post relates to: Treo 700p (Verizon)

Windows 8.1 RDP Issues with Windows Server 2008 Standard.

I have an issue maintaining an RDP connection from 64-bit windows 8.1 (standard and pro) to 32-bit Windows Server 2008 Standard. Initial connection is normal, and as long as I am constantly typing on the link, for the most part it stays up. However
if I do not keep typing, or go to another desktop program for a few minutes, and then go back, the following happens:
If I am typing into notepad (or some screen that does not require windows to be refreshed) I can continue to do so, so the connection has not been lost, however if I try to do something that requires more extensive exchange of information (like file
- open, or even trying to pull up the start menu), the connection pauses with about half the screen refreshed, sometimes after about 30 seconds a bit more of the screen fills out, but otherwise the connection is not responsive. Then after about 2 minutes,
RDP reconnects, at which point I am back to "normal". I have conducted some tests and made inquiries of others attempting to connect to the server.
1) I can connect to other Windows (servers 2008 R2 and 2012) with no connection issues from this PC
2) I can connect to the 32-bit server with no issues using Windows Vista Ultimate and Windows 7 from the same location as the WIndows 8.1 PC
3) When I do a network speed test while having these issues I see full download and upload speeds, so I am not experiencing intermittent internet issues.
4) No-one else from other locations (not of course using Windows 8.1) has any issues using RDP to the 32-bit Windows Server Standard.
These various tests seem to eliminate my network connection, and other operating systems, from the equation, and point to RDP issues on windows 8.1 connecting to the older OS. I noticed in the September updates, a case 2989039 which seemed to point
to similar issues when using UDP through Remote Desktop Gateway. That update is on my machine, and my connection has the setting Automatically detect RD Access Gateway server settings.
Any thoughts anyone?

Hi RonaldRenaud,
If my understanding is right, this RDP issue only occur in the connection between Windows 8.1 and Server 2008.
Please check if you have installed the update kb2984006.
To resolve this issue caused by update 2989039, install update rollup 2984006. For more information, please refer to the following KB.
http://support2.microsoft.com/kb/2989039/en-us
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

I have 64 bit windows 7- and itunes version 10.6.1.7. yet i cannot connect to the store- anbody can help?

i have 64 bit windows 7- and itunes version 10.6.1.7. yet i cannot connect to the itunes store. do i need to download something additional?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I have 32 bit iTunes on a 64 bit Windows. Can't install 64 bit because the 32 bit will not uninstall (or run).

I have 32 bit itunes on a 64 bit Windows. Can't install 64 bit itunes because the 32 bit willl not uninstall.

Excellent news.
That one can sometimes hit people if they've used the PC Mover utility to transfer a 32-bit iTunes program onto a 64-bit system. Similar issues can arise if a 32-bit Bonjour or 32-bit AMDS get transfered across to a 64-bit system by PC Mover, so it might pay to keep a weather eye out for that (if you've used PC Mover).

64 bit Windows 7 BB DM issues

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