64 Bit Windows7/8/8.1 USB drivers for Palm Desktop

Thanks to the great folks over at Aceeca.com (makers of NEW PalmOS Garnet devices), USB drivers for 64bit Vista, Windows 7, and Win 8 operating systems are available. There are many users reporting Palm Desktop 4.x is also working.
I have synced my TX to my Vista64 bit laptop, and Windows 8.1 HP Spectre X2 hybrid successfully via my USB cable.
The drivers are located here:
Aceeca Driver Downloads
Installation instructions (from Aceeca) for Windows 7 are included in the download.
Basic instructions:
1. Download the drivers and Extract them to the same folder. Remember the folder you extracted them to.
2. Try to HotSync your device. It will fail.
3. Open the Device Manager, and look for the Yellow Triangle next to either "Acceca" or "Palm Device" under "Other devices".
4. Right-click on the device, and choose "Update Driver Software".
5. Choose "Browse My Computer for Software" and direct it to the folder you extracted the Aceeca drivers to.
6. Choose "Next" at the driver file location window, and then tell it to "Always trust software from Aceeca Ltd." then click the "Install" button.
7. I received an error message (Vista64) that told me "The drivers were installed but the device couldn't be opened." I saw that my TX had timed out and went to sleep. I tried a HotSync and it worked!!!
Good luck!
NOTE: Palm Desktop 6.22 may only show Media and Install. Here's how to fix that:
If Palm Desktop 6.2.2 only shows Media and Install, try this: Right-click on the shortcut for Palm Desktop, then choose "Run as Administrator". The ther modules should appear.
To make Palm Desktop Run as Administrator every time in Windows 8/8.1:
Close Palm Desktop, if open. (This is a very important thing to always do when using 6.2.2 - it has been known to lose data when a computer is shut down without closing the program!)
Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location". You will now see the actual file for the shortcut.
Right-click on the "Palm Desktop" shortcut file, then Properties. Now pick the Compatibility Tab at the top.
At the bottom of the Compatibility Tab is a checkbox: "Run this Program as Administrator", Click OK .
Try opening Palm Desktop, all the parts should appear. You may see a box open when you close the program asking "Did the program run correctly?" I picked "Yes", and it's been working fine since then!
If you are using a much older PalmOS device and want to try using Palm Desktop 4.x, you will need this additional patch from Pimlico Software:
Palm HotSync Setup
WyreNut
Forum member bobboffin has added this post:
"After attempting your first HotSync and failing (as expected) you may be unable to find any trace of the device in Device Manager, making the next step quite difficult. This happened to me, and after some investigation I discovered the following tip that allows Device Manager to show hidden and non-present devices.
Open up Notepad and paste the following two lines into it:
set DEVMGR_SHOW_NONPRESENT_DEVICES=1
start devmgmt.msc
Save it as SetDev.bat into My Documents.
Open My Documents in Windows Explorer and double click on SetDev.bat. Device Manager should open.
In the View menu select Show Hidden Devices.
You may now see under the Other heading the failed device with a yellow triangle against it.
You can now proceed to install the drivers per the instructions.
Note that the driver supports most Palm OS versions. I'm actually using an Aceeca Meazura 1000 ruggedized PDA running OS 4.1 --- bobboffin"
Hope this helps!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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This question was solved.
View Solution.

Thank you so much. I was thoroughly disappointed to see that the support telephone for paid support had been discontinued. I thought I would need to replace my (ancient but serviceable) Z22.
I followed the instructions listed here and am very happy to report that I completed a sync!
Thanks again.

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Re: 64 Bit Windows7/8/8.1 USB drivers for Palm Desktop

Hi I have found this thread, after trying to connect my Acer S60 to windows 7 64 home
using palm desktop 4.1.4 and AceecaUSBDx64
At first I get (I cant remember exact message) device not recognised, so I tried to make the lines in the .inf file match
the ones seen by device manager
old        %ACER_DEVICE_ID_01%  = DriverInstall.NTamd64,USB\VID_0502&PID_0001
               %ACER_DEVICE_ID_02%  = DriverInstall.NTamd64,USB\VID_0502&PID_0736
new      %ACER_DEVICE_ID_01%  = DriverInstall.NTamd64,USB\VID_0502&PID_0736&REV_0100
              %ACER_DEVICE_ID_02%  = DriverInstall.NTamd64,USB\VID_0502&PID_0736
Now the error messages report an acer handheld but I get
"can't install driver"
"this type of data not supported" (again I don't remember exactly the message)
from the driver installer process.
Any Ideas
Reason for this activity is the impending demise of XP, where I use palm desktop 4.0.1 (4.0.4 works as well now I have tested it on another XP system)
I have tried palm desktop 6.2 under XP but the data does not get synced to the PC desktop app (the handheld is not corrupted)
Thanks Chris

Thank you so much. I was thoroughly disappointed to see that the support telephone for paid support had been discontinued. I thought I would need to replace my (ancient but serviceable) Z22.
I followed the instructions listed here and am very happy to report that I completed a sync!
Thanks again.

64 Bit Windows USB drivers for Palm Desktop

Good morning.
Thank you for your help.
Unfortunately, it does not work.
The hotsync occurs, the data transfer well, but by activating the Palm desktop, nothing appears, everything is empty. No adressen ancun appointment.
If you have the solution, has no, thank you.
PS: My Palm is a Tungsten T2 OS: 5.2

Hello, and Welcome to the HP Support Community!
What OS is on your computer?
Did you try right-clicking on the Palm Desktop shortcut, then select "Run as Administrator" as mentioned in the original post?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

64 Bit Windows USB drivers for Palm

Hi - this is my first time ever posting something on the internet so please be patient with me. :-) I was so excited to see that there was a fix for the Palm OS with Windows 8. I have a Tungsten C & I've tried replicating everything that was outlined in all the posts with no luck. My question to whomever is willing to answer is do I need to remove my existing palm software from my laptop before hotsyncing once I've extracted Aceeca's driver? If not, is there something else I should be doing? I keep getting an error that reads "The connection between your handheld and computer could not be established. Please check your setup and try again." Any suggestions would be much appreciated. Many thanks, Cathy

There is another thread on these boards that include the solves here.
It took me 11 and a half hours to follow the instructions to a tee
HP Envy I-7 running Win 8 64 bit
on install got the words Com 1 unavailable; synch will try again when port is available.......or words close enough
com ports aren't part of win 8 64bit structure.....
installed 4x palm desktop software, followed by aceera 64 bit driver
did not work first time, or second time. the usb port sort of stopped working....and I'll leave there. first install heard the usb and sycn attempt make windows make a tone......eventually that led to a wire change.....but the wire was fine. go figure...nevertheless that seem to awake the Envy
reinstalled, retried, and restarted.....and out of nowhere the synch started. However, the bad news was that the conduits for contacts, calendars, etc were missing. The only conduits installed were photos, notepad, memos. why? have no idea!
so there I am. I decided to do the work around from the other thread. Uninstall all palm software, folders, hidden evidence
Started a fresh install, with this rather unique workaround. Palm Desktop was starting and did show my user name. So I went back to the old computer, and copied user.dat file, and "myname" folder that includes all contacts, etc over to the Envy. "my name " folder had nothing it in (makes sense) and overwrote the user.dat file with the one from the old computer. I did this before the fresh install, and kept only those two files.
And viola, the contacts were there. As were the conduits.
BUT still the sycn wouldn't start. Good news is that I was at least hearing the USB ring out on the win os. So, Restart, retry the aceera driver.......no go
and then I went slowly through the whole driver process as described by one user.
You have to get the hidden devices showing in Device Manager. it's there on the right on view on that screen.
Other Devices
Keeping device manager open, I tried the sync button. and......there it is....the exclamation mark next to Palm, which when right clicked will change the screen to say "replace the driver" and then you can point to the aceera folder, install it, and hit sync......
Harsh way around, and certainly going forward have to transition away from the old Pilots, but the database is vast for me......so 11 hours......got it!

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The HP uninstaller program might be available on the printer CD, depending on the printer model. If you have the printer CD readily available, try this option to quickly check whether you have the HP Uninstaller, and then run it. If you do not have the CD uninstall all HP printer software from the control panel. Here is a document you could look at for help.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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64 Bit Windows7/8/8.1 USB drivers for Palm Desktop

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