64bit Vista and iTunes/iPhone

My new PC has Vista 64bit on it. I installed the 64bit iTunes and it seemed to install correctly but it doesn't recognize the iPhone. My iPod connects fine but the iPhone doesn't. I was on the phone with Apple tech support about an hour and finally they said it was a Microsoft issue and not theirs. Has anyone else had this problem? I really think it has something to do with the iTunes 64bit driver.

Just got my 3Gs in the mail and I am having the same problem.

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A Troubleshooting Guide for Windows Vista and iTunes 8 - user supported

ITunes 8 and Windows Vista can be an explosive combination. Having helped to troubleshoot some problems for people, I decide to consolidate my information all down to one post. The information comes from various sources, and I will try to annotate where it came from. Please let’s keep this a solutions listing post. So people can come to it when they have a problem and easily find a solution.
*ITunes will not install:*
ITunes will sometimes not install or the installation will hang up under Vista. First I will give some generalized steps to take in order of priority, and then get into some specifics.
General
*1. Turn off your Anti-Virus Software.* Some A/V software will prevent the installer from accessing the Windows System Files causing the install to Bork.
*2. Uninstall third-party Audio-Video Codecs.* Installing iTunes also installs Quicktime which installs the necessary codecs to play its supported files. Some codec packs, such as DivX and XviD have the ability to read these files, and their method of decoding these files can cause conflicts with the Quicktime installation. Even third-party CD Burning (Roxio, Nero, and the like) software can cause this problem. Once iTunes is installed, you can reinstall these codecs without any ill effects.
*3. Disable Windows Defender.* Windows Defender is a resident A/V type program native to Windows Vista. It can also sometimes cause conflicts during installation. To disable it, go to the Windows Defender tab in your Control Panel, and chose disable in the dialogue box.
Specific
*1. When I install iTunes, the installation stops and I get error message 2738.* This error message means that the Visual Basic Script is not being installed properly or it could be disabled. To fix this we need to re-initialize the Visual Basic Script server. Do the following:
In the search panel of the start bar, type cmd.exe.
When the search results are listed, right click on cmd.exe and select run as administrator.
Type in the following at the command prompt: regsvr32 vbscript.dll and hit enter.
Run the iTunes install program again.
*2. ITunes installed properly, but now I am stuck in a reboot loop.*
This behaviour is a known problem to Apple and they are working on it. What is happening, when you run the program, it is involking a repair check of your installation. Beaconfield came up with a work around to use until Apple patches the software.
“Navigate to C:\Program Files\iTunes\ and right click on iTunes.exe then select Sent To > Desktop. This will create a new icon that should load iTunes just fine.”
I know there are more issues out there, but these seem to be the most common. If anyone has anymore solutions, please add them to this post. Like I said initially, I would like this post to be an easy reference for troubleshooting.
Thanks again,
linesma
Message was edited by: linesma

Ok, so I saved my Windows Media Player playlist as M3U files and imported them into iTunes. Wow! What a complete mess that made of my library.
All songs that were on the playlists (hundreds of songs) were duplicated in my iTunes library. iTunes would show two entries for each song. When I right clicked and choose 'Show in Windows Explorer' both entries point to the same song, it just shows up twice in iTunes.
I cleared my iTunes library file and am starting over. I'm thinking about just going back to Windows Media Player. I've been listening to music off my Blackberry and it's really been fine. Just seemed a shame that my iPod was sitting in a drawer because of all the issues I'm having with iTunes and Vista.
The original problem I had months ago was that iTunes crashed on Vista and lost all my Playlists. I was so upset I put all my music on my SD card on my Blackberry, because Windows Media Player makes it so easy to back up your playlists. They are saved as files and can be included in any automatic backups (I have scheduled backups to another hard drive)
I thought with this new version of iTunes I could at least export the playlists to files so they can be backed up, I just don't know if I can face re-creating the playlists in iTunes.

Windows Vista and Itunes 7.1

so, 7.1 was supposed to be the cure all for the windows vista problem, well...i was using the earlier version w/the patch for vista and life was grand...i upgraded to 7.1 yesterday and now every time i launch itunes the program freezes and eventually locks up my whole computer and i have to restart my computer causing all sorts of havoc that is not needed. can i download the older version anywhere? does anyone have a solution to the problem? my ipod wont even open itunes when i plug it in now...i'm so frustrated and have no clue what to do. This whole mess is just driving me insane. Please someone help!!!!!!

Do you also have the patch for it? The only way version 6 works is with that patch they posted not long ago. I have MSN messenger, i am [email protected]
thanks!

Windows Vista and iTunes does not work

First Time sorry for my bad English, I'm from Germany and my English is not the best.
I have the new Windows Vista but iTunes does not work good.
And I have to use it, to manage my music on my iPod.
When there will be a Vista compatibles Version of iTunes??
And when will come an 64-Bit Version?
Thanks for Help,
Karsten

iTunes running under VISTA does not recognize media burned by iTunes Backup (v7.0.2) from a non-Vista machine.
The original machine recognizes the media just fine, but the new VISTA machine does not recognize the dvd at all.
Anyone else having a problem with VISTA recognizing burnt media?

Windows Vista and iTunes Music Video

I recently purchased a new computer with Windows Vista, loaded Itunes and transferred my Itunes Library to the new computer. The music files work fine but the music video files have a glitch. The video freezes intermitently while the audio continues to play smoothly. Help?
Dell XPS Windows Vista

Let's try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Windows Vista and iTunes downloads

I have a new computer with Windows Vista and downloaded iTunes on it. My previous music iTunes library works fine, but when I try to play a recently downloaded song, I get a message that I am not authorized to play it on this computer. What does that mean? I already tried reinstalling everything and it did not help. Any other ideas?
Thanks!

I suggest you post your message in the "iTunes for Windows" forum found at <http://discussions.apple.com/category.jspa?categoryID=150>. It's a more appropriate place to find answers to your question.
Good luck! bill
1 GHz Powerbook G4 Mac OS X (10.4.9)

Ugragrded to vista, and itunes wont work

i upgraded to windows vista, and now my itunes wont open because it says the file, libary.itl is locked, on a locked disc or i dont heve write permission. HELP

What format is the exHD, HFS+?
Vista prefers NTFS or FAT. So you'd probably need some software that lets Vista read HFS+. Or consolidate it onto a different exHD that is FAT-formatted.

Vista and Itunes

I want an answer from the makers of the IPOD and ITUNES!!! OR the SOLUTION!! I'm tired of this crap. Oh you posted in the wrong forum is the best answer I can get.
I have looked but on this board its so hard to find any solution. I just installed Vista on a newly built computer. I installed Itunes (current version) problem is the DVD drive keeps going missing. I use the Microsoft fix. (see below) and it works but then the Itunes software says it needs to be reinstalled because a registry entry it uses is gone. What is the fix for this?
Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10 318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
ix

Are you able to even edit the registry key? The problem I had -- and many others, I've learned -- is that for some reason iTunes and/or QT locks down certain critical registry keys. So even if I'm logged on as an admin I can't change them.
I posted a possible solution -- at least it worked for me:
http://discussions.apple.com/thread.jspa?threadID=1358116
Good luck!

Re-installing vista and itunes

I got my iPod Touch back in November and purchased the Jan and July s/w updates. My iTunes runs on a Windows vista PC, which I need to re-install due to some disk issues.
I've heard that if I re-install Vista and hence the iTunes s/w, my software purchases from Jan and July might be lost. Can someone pl. point me to some resource so I can do this safely without losing the s/w upgrades?
Thanks.

Hi there,
Have a look at these two thread links featuring the excellent A A P L
[HERE|http://discussions.apple.com/thread.jspa?messageID=6655671&#6655671]
and [here|http://discussions.apple.com/thread.jspa?messageID=6696784&#6696784]
Good luck,
Dud.
Message was edited by: Duddo - typo

Vista 64bit t and itunes 7.5

I just installed Itunes 7.5 on my windows vista 64bit machine. The software loaded fine but the cd burning function doesn't work. Anyone have a solution to this problem? I know that Itunes 7.5 is not a vista 64 bit piece of software. Notwithstanding this fact, it is working fine except for the cd burning function.

This forum is for troubleshooting compatibility issues between Mac OS and Windows, not iTunes.
You'll probably want to repost your question in the iTunes for Windows disussions:
http://discussions.apple.com/category.jspa?categoryID=150

TS3591 iphone 5 and Windows Vista, and itunes audio synch issues

the new itunes is not synching my music to my iphone 5. I have windows Vista. Upon synching itunes crashes the phone and forces a restore. Any one else have this problem?

Same exact problem with my iPhone 4. I have reinstalled iTunes hoping it would do the trick and it didn't. :\

Windows XP 64 and iTunes, iPhone, Mobile Me!!!!!!!!!!!!!!!!!

I bought the iPhone and can't hardly use it because it doesn't work with Windows XP 64, iTunes doesn't work with windows XP 64, Mobile Me doesn't work with Windows XP 64... What the heck? Am I supposed to build a 2nd computer just for this thing or create a virtual PC running Windows XP home Edition and then I still have to problems of my contacts and calendar not being in sync w/ Windows 64...

So as for iTunes and iPhone, it took me 2 hours but I got them working just dandy with Windows XP 64 Gotta love the net. But as for Mobile Me, that is the last piece of the puzzle and I would be a happy camper to pay $100 a year for it if Mobile Me worked nicely w/ Windows XP 64... I'm not going to vista since Windows 7 will be out not to long from now.

Vista and itunes 7.5

I have searched the forums and haven't found the answer to make this work:
I install 7.5 and it's other parts.... quicktime and the updaters, i try to launch it and vista says it has in countered a problem with items and shuts down, i have tried to change quicktime to an earlier version with no sucess. I have tried an earlier version of itunes nothing. Has anyone else encountered this issue? I have thousands of songs on my ipod and in my library on old machine. Have 60gig ipod ,i phone and have invested alot of money in my itunes songs, VERY VERY upset with this version of itunes i hope they resolve it soon.
Also Plz refrain from saying" just buy a Mac, to fix your issues" thanks in advance for any help i can be given

I downloaded the new version of iTunes and I get an "Error Message 8725". Not sure what that means and cannot find anything on it. Won't let me upgrade. I have an old 60GB iPod. My iTunes 7.2 still works good. I'll keep using it for now. I just ordered a 160GB iPod. If it comes with an install disc. I'll see what happens then. I'm cool with 7.2 for now. I do hope they get a solution soon though.

Vista and iTunes 7.7 Freezing

I'm getting several lockups either at launch or close of iTunes. Like right now, I started iTunes up, and it's sitting on my desktop frozen. Not even Task Manager will close it. And when it does work, it won't stop working! Attempting to close iTunes and the close button does nothing. Using File, Exit does nothing and even Task Manager can't End Task, but all other functions of iTunes work fine. Only a reboot gets me back to normal until I risk opening iTunes again. How can I resolve this, or does Apple have to come out with iTunes 7.7.1 on Monday?

no one seems to care on this forum about this problem....i posted a similar issue because i run vista x64 as well and get freezing randomly. it seems to work when it wants to.
itunes 8 has been no different....but one thing i find wierd is that i did not get a BSOD, even with a logitech device running on my machine and a sync with a 5G ipod.

Vista and Itunes 7.1

Ok if Itunes 7.1 is suppost to work better with Vista why am I have more errors then I was before. Itunes crashes everytime I sync my ipod and now I can not even watch TV shows or Movies on my computer I just get a blank white window but the status bar is moving like the movie is playing. This is sad from a company like apple to have such problems!

I know its frustrating to have hardware/software and not have it work right. Our company had the same Pre-release software you spoke of and we still have Vista only issues that we have to deal with. MS isn't exactly being nice about Vista for drivers and all sorts of things. The reason being I guess is that they got tired of people complaining their software doesn't work. I think they would love a closed platform like Apples.
Keep in mind this is a public user forum. Apple employees hardly post here. The people who do post here (like me) volunteer our time. Keep an watchful eye on the Vista threads and it would hurt to repeat steps you already tired once in a while. I for one won't be upgrading to Vista any time soon or at all.

64bit Vista and iTunes/iPhone

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