6500 Classic Menu Item Freeze

Hi
I cannot change the ring tone on my 6500 Classic because the 'Personalise' option under each Profile choice does not work and causes the phone to freeze. This also happens with the 'Groups' option under Contacts. The only way to clear the freeze is to press the red on/off button, which takes me back to the welcome screen
Does anyone else have this problem?
These are the fixes I have tried so far:
* Switch off and on
* Remove battery and sim, then turn on
* Check and update firmware/software to v3.21 (latest)
Regards
Paul

You could try "Reset to Factory Defaults" command first to normalize your phone settings.
Do you use any passwords/security codes on your phone or memory card? Try removing them first, restarting and then attempt to customize again.
Problem could also be caused by referenced objects (i.e. tones) that are corrupt or that no longer exist in the expected location (i.e. folder on memory card). If you have a card reader, try running a "Check Disk" command on your memory card by using a computer to fix any data problems that may be present on the SD media itself. =)

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Message was edited by: black-belt-boy

jartis wrote:
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Message Edited by drmilk on 22-Feb-2008 09:41 PM

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can any body help i have a 6500 classic and when i turn it on and try opening the menu the screen gose white and wont let me access any thing els
Message Edited by c8cker on 31-Jan-2009 12:44 PM

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I recently purchased a nokia 6500 classic on Three,
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21-Apr-2008 10:15 AM
wade84stoke wrote:
the G is your mobile signal strength it just meens thesignal is good.. you can't turn it off.
What utter UTTER tosh!
Do you work for 3 or something? You're definitely toeing the company line. Read the [expletive deleted] manual and understand the error of your ways.
I'll explain my vitriol by way of a summary of my personal experience:
I've got the self same problem (same phone, same network).
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I've come to the conclusion that it's a fault with the firmware.
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Be wary before engaging in the brick-wall vs head scenario that will likely unfold if you contact their *cough* customer services department regarding this. They've made me practically livid (and I'm generally a quite mild mannered person) by telling me all kinds of rubbish about why this connection is there. But before they tell me this, they tell me how to disable it through the menu (doesn't work), and asking me to factory-reset the phone (similarly ineffectual). If it's "meant" to be there, why not say that in the first instance? Contradictory advice? I've heard of it. I've been given it. I've become very angry because of it.
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