6500 E709n installed but won't print

I have a Officejet 6500 wireless printer.  It works great with my windows laptop.  I tried to install it on my Macbook Pro and have failed miserably.  The setup software tells me the printer was setup successfully.  However, when I try and print from the Mac nothing happens.  The printer queue shows "stopped" in the status column for the document I tried to print.  When I look on the error log it says the job crashed on signal 5, Hint try setting the LogLevel to "debug" to find out more, Job stopped due to filter errors.
Any ideas on what I need to do to get the printer to work would be appreciated.
This question was solved.
View Solution.

OK, I followed your instructions step by step and ended up with the same result.  The job I tried to print was stopped.
When I went to the window to select my printer I saw the following:
Printer Name                                         Kind
Officejet 6500(HP5A0F3)                    Network Printer (HPIP)
Officejet 6500 (192.168.1.***)(FAX)  HP-FAX(CUPS)
Officejet 6500(C5A0F3)                       Bonjour
I only have one officejet 6500.  I tried each of the printers listed above and got the same result as before.
What do you suggest next?
Thanks

Similar Messages

  • Installed a new black ink printer cartridge in hp office jet 6500 e709n and it is not printing out

    installed a new black ink printer cartridge in hp office jet 6500 e709n  and it is not printing out anything with Black ink. I ran all the diagnostic tests including cleaning the cartridges, cartridge alignment, shut off the printer unplugged it, restarted, shut down computer retarted. All the other colors work except for the black cartridge. I checked the vent on cartridge and it is they way it should be. How can I print with Black Ink? very upset!!!! Have got to get something printed ASAP

    I've got the same with a new black ink cartridge. The display keeps alerting that you have to renew the ink. Tha's oke but the printer does not print black/White.
    Do i have to replace the collor ink also at the same time?
    Does it mean that if you replace black and not the color that it's NOT possible to print b/w?

  • My HP 4480 printer shows up on my MacAir but won't print.

    My HP 4480 printer shows up on my MacAir but won't print.  It is connected by a usb cable.  I have tried powering off and on the printer to no avail!   I have installed the latest driver for Apple Mac as well.  Thanks for any suggestions!

    Hi timetogo,
    If you are having an issue with printing from your MacBook Air I would suggest that you troubleshoot using the steps in this article - 
    Troubleshooting printer issues in OS X - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Printer connected, printer works, but won't print from Mac

    I'm helping someone with a printer problem, and I have a mystery on my hands.
    The printer is connected (directly), shows up in the printer list, can print a test page, but won't print any document from this computer (it's fine from my laptop).
    It's a Mid-2011 Mini, 2.3Ghz, running 10.7.5. The printer is an Epson WF-2540.
    This is a USB printer, connected directly to their Mac.
    In "Settings", when you select Print/FAX and print a "Test Page" - Success! This is a process that invokes the Epson Driver directly [and bypasses the MAC print queuing mechanism]
    When "Printing" from within any application (firefox, TextEdit, winders...)   The job starts to queue, but errors before engaging the printer.
    R & R the Epson Drivers,  Clear the Printer "stuff" on the Mac, Reinstall drivers from the Epson website, Mac wants to update the "newest" Epson Drivers (kinda' funny when I think about it...).
    Still errors.
    I attached directly to a USB port on my MacBook Pro.  Download drivers, etc..  Works like a champ!
    We have deleted the printer from System Prefs, rebooted, and added it back.
    We have even gone into Terminal and...
    sudo bash
    cd /etc/cups/ppd
    ls
    found EPSON_WF_2540_Series.ppd
    cp * /var/tmp/
    ls /var/tmp/*.ppd
    rm /etc/cups/ppd/*
    Still doesn't work.
    Anybody have any suggestions?

    Hi, it's not clear... did you Rest the Printing system on the Mac?
    10.5/10.6/10.7/10.8 instructions...
    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
    if you hold option and click the "-" tab it resets the printing system.
    http://www.macosxhints.com/article.php?story=20031215144430486
    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
    Resetting the printing system in Mac OS X 10.5.x+++
        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
        2.    Choose System Preferences from the Apple menu.
        3.    Choose Print & Fax from the View menu.
        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
   
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
    http://support.apple.com/kb/ht1341
    Reboot.

  • My ipad is saying I have app updates to install, but won't allow me to update. The update screen is blank. Any ideas on how to fix?

    My ipad is saying I have app updates to install, but won't allow me to update. The update screen is blank. Any ideas on how to fix?

    There are a number of other threads from people reporting a problem with a blank Updates tab in the App Store app - it looks like there is a problem at Apple's end which they need to fix.
    Some posts are suggesting that you if you go into the Purchased tab in the App Store app you might be able to update the apps from there, though you will need to scroll through the list to find those with updates and individually update them.

  • Bug: Keynote says install but won't

    bug: I already owned copies of iWorks. In the store, Keynote says install but won't-nothing happens when you click on the install button.There was no problem with Numbers or Pages which installed smoothly.

    I already owned copies of iWorks.
    Previously owned copies of iWork cannot be opted into the MAS. You will need to purchase the MAS versions.

  • My computer recignizes my pixma 6000, but won't print, help

    i have checked for drivers on the cannon wed site and was told there is no driver for my mac.  the printer is recognized by the computer and is listed as hardware but won't print.  Any suggestions ????

    There is nothing you can do if there is no printer driver available.
    You can check Gutenprint Supported Printers for a driver if they have one.

  • AIR seems to install but won't install any AIR apps

    I installed AIR on Windows 7 64-bit Enterprise Edition, and it seems to install OK (no error messages).  But when I go to install an AIR app (Yammer desktop in this case) it will not install the app and I never see the installer come up.  This is a new computer that never had AIR on it.  First I went ot the Yammer site to load the app there, as I did on my XP computer.  The install started, but hung up.  I was at work, so I let it sit for a few hours, but it was still hung.  I then rebooted and tried to install using the offline installer.  It seemed to install, but won't install any AIR apps.  I have uninstalled/reinstalled AIR and Yammer but no change.  I also tried uninistalling using the MS FixIt utility, but no difference.  AIR seems installed but if I go to the Yammer web site, it tries to install AIR again.  Log below.
    [2012-02-29:10:40:34] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-02-29:10:40:34] Commandline is:
    [2012-02-29:10:40:34] No installed runtime detected
    [2012-02-29:10:40:42] Relaunching with elevation
    [2012-02-29:10:40:42] Launching subprocess with commandline c:\users\ti905568\appdata\local\temp\airadbf.tmp\adobe air installer.exe -ei
    [2012-02-29:10:40:42] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-02-29:10:40:42] Commandline is: -stdio \\.\pipe\AIR_1448_0 -ei
    [2012-02-29:10:40:42] No installed runtime detected
    [2012-02-29:10:40:42] Starting silent runtime install. Installing runtime version 3.1.0.4880
    [2012-02-29:10:40:42] Installing msi at c:\users\ti905568\appdata\local\temp\airadbf.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2012-02-29:10:40:44] Runtime Installer end with exit code 0
    [2012-02-29:10:40:45] Elevated install completed
    [2012-02-29:10:41:04] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-02-29:10:41:04] Commandline is: "D:\UserData\TI905568\My Documents\Downloads\Yammer.air"
    [2012-02-29:10:41:04] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-02-29:10:50:08] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-02-29:10:50:08] Commandline is: "D:\UserData\TI905568\My Documents\Downloads\Yammer.air"
    [2012-02-29:10:50:08] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
    Any help would be appreciated.
    Tom

    Hi Tom,
    Would you be willing to do a desktop sharing session with me so I can take a look at what is happening with your system?  If so, please contact me at [email protected]  If you want to try something immediately, I'd recommend creating a new, temporary, user account and seeing if you can install Yammer there.  If so, log back into your normal account and try launching the installed Yammer app.
    Thanks,
    Chris

  • Mountain Lion can't install but won't let me quit the installer!

    Mountain Lion can't install but won't let me quit the installer! How can I get back to the desktop?

    I was having the same problem with my iMac. Couldn't left click with the wireless mouse, i tried all the steps above to no avail. I then tried to use another mouse, this time bluetooth and still had the same problems. I decided to see if my trackpad, which sits in the corner of my desk and never gets used, and then i realize that my cat is lying on top of the trackpad which was causing my problem the whole time.
    I hope your fix was as simple as mine.

  • My canon 5320 has ink but won't print on mac os 10.7.5

    my canon 5320 has ink but won't print on mac os 10.7.5

    Hi olschoolmike_1,
    To try and resolve the issue, you will want to confirm that the inkjet nozzles are dispensing the ink correctly by printing a nozzle check pattern from the printer.  If the pattern does not print correctly, we recommend performing at least one cleaning and two deep cleanings on the printer to try and get the ink to print..  To print the nozzle check pattern and perform the cleanings, please follow the steps located here.  If you still experience difficulty after performing the cleanings, please call or email us using one of the methods on the Contact Us page for further assistance.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • I purchased a new mac and i installed CS4 Design Standard, it installed but won't open

    I purchased a new mac and i installed CS4 Design Standard, it installed but won't open

    You're welcome! Glad it worked!
    Benjamin
    P.S. Be sure to mark the solving answer correct (Java update) to mark the issue resolved and help other user's find solutions to similar problems.

  • Adobe Reader Updater is ready to install, but won't install -- what is the problem?

    Adobe Reader Updater is ready to install, but won't install -- what is the problem?

    what is the problem?
    Well, you're not telling us anything, that's the problem. No offense, but really, just saying that something doesn't work is not gonna yield any answers that would help. We wil lat least need a tiny bit of info about your system - operating system, possibly hardware specs, definitely info about security tools and otehr Adobe software...
    Mylenium

  • Installed but won't open new documents from iOS7

    Says installed but won't let me open any new documents, any thoughts?

    Looks like you installed SpellCatcher at one time. Uninstall. I'm not sure about the lastest SpellCatcher release today. Both older versions of SpellCatcher and Unsanity's Application Enhancher causes Keynote to fail to launch successfully.
    NSSpellChecker
    http://discussions.apple.com/search.jspa?search=Go&q=NSSpellChecker
    http://discussions.apple.com/thread.jspa?messageID=777687&#777687
    Dual 1.8GHz G5   Mac OS X (10.4.5)  

  • Keynote installed but won't open.

    Keynote installed but won't open.

    Looks like you installed SpellCatcher at one time. Uninstall. I'm not sure about the lastest SpellCatcher release today. Both older versions of SpellCatcher and Unsanity's Application Enhancher causes Keynote to fail to launch successfully.
    NSSpellChecker
    http://discussions.apple.com/search.jspa?search=Go&q=NSSpellChecker
    http://discussions.apple.com/thread.jspa?messageID=777687&#777687
    Dual 1.8GHz G5   Mac OS X (10.4.5)  

  • Macbook pro recognizes but won't print with hp desk jet 5550. Help!

    macbook pro recognizes but won't print with hp desk jet 5550. Help!

    Hi, I used the Mac setup instructions, not the PC ones.  The printer was automatically recognised in print and scan when I connected it with a USB cable.  I accessed the server's web-based page and followed all the instructions, but still no joy.  Thanks for the tip about posting.  I have just posted in the section you suggested, so let's see what happens.  From a quick scan around the apple forums, lost of other people seem to having precisely the same problem (and not just with HP printers!), but unfortunately, no-one seems to be offering a solution!  And trying to get through to the apple online support is a complete waste of time.  They've been 'not available' for two days now.  Christmas/New Year shutdown, I suppose.  Thanks for all your help, though!

Maybe you are looking for