6500 on Win7: Scan Doc, Full Feature, and generic install: all die

Always had basic WSD printing, now trying just to get ANY HP software installed!  Now 12 hours later:
Multiple (stupid) Problems:
Install of HP programs fails using Install Wheezerd, er Wizard;
Officejet Full Feature Software and Drive bombs after detecting device.
Print and Scan Doctor – does not even see device - but installers do initially (what kinda crap is that?)
           Turning device off and back on as suggested merely makes it hang forever “searching for products.” Does this with or without firewall disabled.
Have done Full uninstall, reinstall, firewall’s off,  yada yada = nada nada, zip, nill, zilch. Never buy HP again?
DEVICE: Officejet 6500 E709a – used but in good shape – works with a Mac fine. (That should tell you something.)
OS: Win7, SP1 – new install, all kb / updates current.
McAfee – new
PC is ethernet to a router (not a switch), printer is ethernet to same router. Dirt simple. IP addresses properly assigned.
All HP updates current as of 2FEB15 – one installer complained driver wasn’t current, even though it is.
And, allowing that to try to download “new” driver anyway yielded more nothing: download failed.
Yes the virus detection software is off.
Yes, the firewall is open.
Yes, I hate HP.
So how is it that Windows knows it is there and HP’s own software fails to find it ???
Is it because it is WSD?  (Then why does the Mac Work???)
Windows can print a test page, the IP address is valid and OS sees it (I can webbrowse to the devices internal webserver and also open an explorer window to its memory card. And a Mac on same network prints and scans with device fine. So I know it works. Again WSD, but not a real printer driver installed? Crap!
Printer Test page:
  Port name: WSD-ef98 ... etc
  Data format: RAW
  Comment: This is a web services printer.  (My Comment: HP software can't talk to its own web services ???)
  Driver name: UNIDRV.DLL
  Data file: hp6500at.gpd
  Config file: UNIDRVUI.DLL
  Driver version: 6.00
  Environment: Windows x64  (Don't tell me HP can't handle 64 bits?)
  Monitor: PCL hpf3lw73
TRYING HP Officejet Full Feature Software and Driver - OJ6500vE709_Full_14:
Installing Your Printer – finds device, shows this:
Checking settings for network adapter Realtek PCIe GBE Family Controller ...
Starting networking services ...
Searching for TH05J2103205G3 ...
Searching for Hardware Address (MAC) of f4ce46c9dc06 ...
Searching for Hardware Address (MAC) of f4ce46c9dc06 ...
Searching for Hardware Address (MAC) of f4ce46c9dc06 ...
Checking network topology ...
Starting networking services ...
Sending SLP request to 192.168.1.72 ...
Checking settings for network adapter Realtek PCIe GBE Family Controller ...
Then it pops up a childish pic of machines networked to router (but it does show that it’s an Ethernet cable and not just wireless :-P ) then at about 80% progress, a lovely big red X shows, message is “Printer setup has failed to complete” --- retry of course does the same thing. (IMO HP should have invested in the programmers instead of the graphic artist.)
And, of no real help, here’s the log from Scan Doctor (V.4) (a doctor bucking for malpractice.)
Please don’t tell me I have to boot in safe mode turning all the drivers off? That is just ludicrous.
What do I need to do?
 Now I'm going to bed and HPFP - curl up in the HP Fetal Position
thanks for any assist ...
Operating System:[Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit]
Processor:[Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz]
Run Counter:[1]
Application Path:[C:\Users\Howard\AppData\Local\Temp\7zS576C\HPDiagnosticCoreUI.exe]
[Feb 02 2015][18:22:15][7692][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HPPSDr UI Initilized]
[Feb 02 2015][18:22:15][7692][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor Version 4.6.0.26]
[Feb 02 2015][18:22:15][7692][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor launched with commandline : ]
[Feb 02 2015][18:22:15][7692][ERROR][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::GetOldPSDrVersion][No Registry key found with old psdr version.!]
[Feb 02 2015][18:22:15][7692][ERROR][GlobalFunctions.cpp][CGlobalUtil::GetPreviousOSVersion][Failed to get the registry value 'CurrentVersion' to check whether the OS has been upgraded]
[Feb 02 2015][18:22:15][7692][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][Os Major: 6,Minor : 1,Product: 1]
[Feb 02 2015][18:22:15][7692][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][OS : Win 7 Service Pack 1, 64-bit Operating System]
[Feb 02 2015][18:22:15][7692][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::GetLanguageCodeForWebGen][Language Code : en]
[Feb 02 2015][18:22:16][7692][ERROR][OptInDlg.cpp][COptInDlg::GetCurrentSetting][Checking for registry value AllowDataUpload at SOFTWARE\HP\HPPSDR ]
[Feb 02 2015][18:22:16][7692][ERROR][OptInDlg.cpp][COptInDlg::GetCurrentSetting][Path not found. Created registry value AllowDataUpload at SOFTWARE\HP\HPPSDR.]
[Feb 02 2015][18:22:18][7692][ERROR][OptInDlg.cpp][COptInDlg::ChangeDataUploadSettings][Changed registryt value AllowDataUpload at SOFTWARE\HP\HPPSDR to Enable.]
[Feb 02 2015][18:22:18][7692][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][Checking for Admin privileges]
[Feb 02 2015][18:22:18][7692][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][The user has administrator privileges]
[Feb 02 2015][18:22:18][7692][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg::LoadMenuItemValues][Win 7 Service Pack 1, 64-bit Operating System]
[Feb 02 2015][18:22:18][7692][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg::LoadMenuItemValues][Disabled]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Number of Tasks : 11]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: Adobe Acrobat Update Task]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 2]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineCore]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineUA]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: RtlNetworkGenieVistaStart]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 4]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {3A5AC519-D6DF-438F-ABA9-E407FA978E6B}]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {71C4F266-5143-4747-AEEA-FE827B9BDA7E}]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {92A065AA-363F-48A0-9903-C1633D3B1AE0}]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {9829DA7C-BF04-446D-B5D2-3661E74CE7BB}]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {AF973CDE-24AF-4897-9D58-6CFC23B228E3}]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {B4E4A0F4-87E6-4E02-AF40-B71D3B5F8BB5}]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {DAD2CB31-46AB-4460-BEF8-9473106DAB5C}]
[Feb 02 2015][18:22:18][7692][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:22:18][7692][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Inside Enum Dlg]
[Feb 02 2015][18:22:18][7692][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Window is set as foreground]
[Feb 02 2015][18:22:19][7192][INFO][HPDiagnosticCoreClient.cpp][CHPDiagnosticCoreClient::IsOSWinXPOS2][6 1 1]
[Feb 02 2015][18:22:19][7192][INFO][HPDiagnosticCoreClient.cpp][CHPDiagnosticCoreClient::Register][Windows XP SP3 or later]
[Feb 02 2015][18:22:19][4708][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::UpdateCheckInRegistry][No Registry key found!]
[Feb 02 2015][18:22:19][4708][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][update Registry check failed]
[Feb 02 2015][18:22:20][4708][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][ParseAndCheckForUpdatedVersion failed]
[Feb 02 2015][18:23:09][7692][INFO][SelectedDevice.cpp][CSelectedDevice::IsDeviceLaserjet][Device Friendlyname : , Modelname : , Driver name : ]
[Feb 02 2015][18:31:10][7692][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nClose][Survey needed. Checking internet connection.]
[Feb 02 2015][18:31:13][7692][INFO][GlobalFunctions.cpp][CGlobalUtil::InserteDllVersionToWebGen][64 bit OS with Path: C:\Windows\System32\spool\drivers\x64\3\hpbxpsrender.dll ]
[Feb 02 2015][18:31:13][7692][INFO][GlobalFunctions.cpp][CGlobalUtil::InserteDllVersionToWebGen][hpbxpsrender Path Found with version: Not Found]
[Feb 02 2015][18:31:13][7692][INFO][FeedBackDlg.cpp][CFeedBackDlg:oProcessingForFeedBackDialog][Feedback String: Version: 4.6.0.26 @ OS: Win 7 Service Pack 1, 64-bit Operating System @ cc: us @ lc: en @ Cmdline:  @ PC Type: Home Wired NetWork @ Button: Retry @ hpbxpsrender.dll: Not Found @ Feb 02 2015 18:31:13]
[Feb 02 2015][18:35:53][7692][INFO][WebgenDataManager.cpp][CWebgenDataManager:ostWebgenData][XMLHTTPRequest send returns 200.]
[Feb 02 2015][18:35:54][7692][INFO][WebgenDataManager.cpp][CWebgenDataManager:ostWebgenData][XMLHTTPRequest send returns 200.]
[Feb 02 2015][18:35:54][7692][INFO][SurveyQn5Dlg.cpp][CSurveyQn5Dlg:nBnClickedBtnSubmit][Survey Data uploaded successfully.]
[Feb 02 2015][18:35:54][7692][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][WebGen string with actions performed: Version: 4.6.0.26 @ OS: Win 7 Service Pack 1, 64-bit Operating System @ cc: us @ lc: en @ Cmdline:  @ PC Type: Home Wired NetWork @ Button: Retry @ hpbxpsrender.dll: Not Found]
Run Counter:[2]
Application Path:[C:\Users\Howard\AppData\Local\Temp\7zS64E1\HPDiagnosticCoreUI.exe]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HPPSDr UI Initilized]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor Version 4.6.0.26]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor launched with commandline : ]
[Feb 02 2015][18:39:50][8200][ERROR][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::GetOldPSDrVersion][No Registry key found with old psdr version.!]
[Feb 02 2015][18:39:50][8200][ERROR][GlobalFunctions.cpp][CGlobalUtil::GetPreviousOSVersion][Failed to get the registry value 'CurrentVersion' to check whether the OS has been upgraded]
[Feb 02 2015][18:39:50][8200][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][Os Major: 6,Minor : 1,Product: 1]
[Feb 02 2015][18:39:50][8200][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][OS : Win 7 Service Pack 1, 64-bit Operating System]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::GetLanguageCodeForWebGen][Language Code : en]
[Feb 02 2015][18:39:50][8200][ERROR][OptInDlg.cpp][COptInDlg::GetCurrentSetting][Checking for registry value AllowDataUpload at SOFTWARE\HP\HPPSDR ]
[Feb 02 2015][18:39:50][8200][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][Checking for Admin privileges]
[Feb 02 2015][18:39:50][8200][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][The user has administrator privileges]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg::LoadMenuItemValues][Win 7 Service Pack 1, 64-bit Operating System]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg::LoadMenuItemValues][Disabled]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Number of Tasks : 11]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: Adobe Acrobat Update Task]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 2]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineCore]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineUA]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: RtlNetworkGenieVistaStart]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 4]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {3A5AC519-D6DF-438F-ABA9-E407FA978E6B}]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {71C4F266-5143-4747-AEEA-FE827B9BDA7E}]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {92A065AA-363F-48A0-9903-C1633D3B1AE0}]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {9829DA7C-BF04-446D-B5D2-3661E74CE7BB}]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {AF973CDE-24AF-4897-9D58-6CFC23B228E3}]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {B4E4A0F4-87E6-4E02-AF40-B71D3B5F8BB5}]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {DAD2CB31-46AB-4460-BEF8-9473106DAB5C}]
[Feb 02 2015][18:39:50][8200][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Inside Enum Dlg]
[Feb 02 2015][18:39:50][8200][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Window is set as foreground]
[Feb 02 2015][18:39:50][8220][INFO][HPDiagnosticCoreClient.cpp][CHPDiagnosticCoreClient::IsOSWinXPOS2][6 1 1]
[Feb 02 2015][18:39:50][8220][INFO][HPDiagnosticCoreClient.cpp][CHPDiagnosticCoreClient::Register][Windows XP SP3 or later]
[Feb 02 2015][18:39:51][8372][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::UpdateCheckInRegistry][No Registry key found!]
[Feb 02 2015][18:39:51][8372][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][update Registry check failed]
[Feb 02 2015][18:39:52][8372][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][ParseAndCheckForUpdatedVersion failed]
[Feb 02 2015][18:41:21][8200][INFO][SelectedDevice.cpp][CSelectedDevice::IsDeviceLaserjet][Device Friendlyname : , Modelname : , Driver name : ]
[Feb 02 2015][18:45:33][8200][INFO][UberAdditionalHelpDlg.cpp][CUberAdditionalHelpDlg:nNMClickSyslinkAddinfo3][Invoking the Link for Addl Diag Info: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-a-e021-2&h_keyword=dg-THD&j...
[Feb 02 2015][18:45:50][8200][INFO][UberAdditionalHelpDlg.cpp][CUberAdditionalHelpDlg:nNMClickSyslinkAddinfo1][Device Not Selected.Invoking the Link for Consumer Product Forum ]
[Feb 02 2015][19:36:58][8200][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nClose][Survey needed. Checking internet connection.]
[Feb 02 2015][19:37:02][8200][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::IsDataUploadRequired][Random number generated : 68]
[Feb 02 2015][19:37:02][8200][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::IsDataUploadRequired][Probability percent value : 0]
[Feb 02 2015][19:37:02][8200][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][WebGen string with actions performed: Version: 4.6.0.26 @ OS: Win 7 Service Pack 1, 64-bit Operating System @ cc: us @ lc: en @ Cmdline:  @ PC Type: Home Wired NetWork @ Button: Retry @ Link: HP Support Forum]
Run Counter:[3]
Application Path:[C:\Users\Howard\AppData\Local\Temp\7zS136A\HPDiagnosticCoreUI.exe]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HPPSDr UI Initilized]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor Version 4.6.0.26]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor launched with commandline : ]
[Feb 02 2015][19:40:38][10004][ERROR][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::GetOldPSDrVersion][No Registry key found with old psdr version.!]
[Feb 02 2015][19:40:38][10004][ERROR][GlobalFunctions.cpp][CGlobalUtil::GetPreviousOSVersion][Failed to get the registry value 'CurrentVersion' to check whether the OS has been upgraded]
[Feb 02 2015][19:40:38][10004][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][Os Major: 6,Minor : 1,Product: 1]
[Feb 02 2015][19:40:38][10004][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][OS : Win 7 Service Pack 1, 64-bit Operating System]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::GetLanguageCodeForWebGen][Language Code : en]
[Feb 02 2015][19:40:38][10004][ERROR][OptInDlg.cpp][COptInDlg::GetCurrentSetting][Checking for registry value AllowDataUpload at SOFTWARE\HP\HPPSDR ]
[Feb 02 2015][19:40:38][10004][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][Checking for Admin privileges]
[Feb 02 2015][19:40:38][10004][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][The user has administrator privileges]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg::LoadMenuItemValues][Win 7 Service Pack 1, 64-bit Operating System]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg::LoadMenuItemValues][Disabled]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Number of Tasks : 11]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: Adobe Acrobat Update Task]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 2]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineCore]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineUA]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: RtlNetworkGenieVistaStart]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 4]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {3A5AC519-D6DF-438F-ABA9-E407FA978E6B}]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {71C4F266-5143-4747-AEEA-FE827B9BDA7E}]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {92A065AA-363F-48A0-9903-C1633D3B1AE0}]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {9829DA7C-BF04-446D-B5D2-3661E74CE7BB}]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {AF973CDE-24AF-4897-9D58-6CFC23B228E3}]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {B4E4A0F4-87E6-4E02-AF40-B71D3B5F8BB5}]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {DAD2CB31-46AB-4460-BEF8-9473106DAB5C}]
[Feb 02 2015][19:40:38][10004][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Inside Enum Dlg]
[Feb 02 2015][19:40:38][10004][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Window is set as foreground]
[Feb 02 2015][19:40:38][10032][INFO][HPDiagnosticCoreClient.cpp][CHPDiagnosticCoreClient::IsOSWinXPOS2][6 1 1 [Feb 0 2015][19:40:38][10032][INFO][HPDiagnosticCoreClient.cpp][CHPDiagnosticCoreClient::Register][Windows XP SP3 or later]
[Feb 02 2015][19:40:38][10128][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::UpdateCheckInRegistry][No Registry key found!]
[Feb 02 2015][19:40:38][10128][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][update Registry check failed]
[Feb 02 2015][19:40:39][10128][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][ParseAndCheckForUpdatedVersion failed]
[Feb 02 2015][19:41:34][10004][INFO][UberAdditionalHelpDlg.cpp][CUberAdditionalHelpDlg:nNMClickSyslinkAddinfo3][Invoking the Link for Addl Diag Info: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-a-e021-2&h_keyword=dg-THD&j...

Hi @HPisHP ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions
Regards,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
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    View Solution.

    Hope this helps the community.
    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

  • One More Rant as to Fios features and "improvements"

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    the idea that fios changes the operation of the DVR then blames you for not knowing the changes, or being used to how it is and you been using it for years...  
    all that stuff is completely annoying... as is having to get a pin number to log in every time as passwords dont work right. i had to create a diferent forum id, as the system would not let me log in with the one i have... so i have to reregeister to post most times...
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    its not like they will refud me the money for bandwidth they didnt deliver (as i dont have the time to have some person who can barely program tell me to reboot hundred times and waste an hour before saying, its on our side. etc).
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    there is no other real reason to have that other than scamming or incompetence. and neither are good... are they?
    dumping what people are watching for the same thing with less features cant be spun into a postive.. can it?
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    rather than watch a movie this morning and being happy, we did not get to have that
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    [i have been a customer since their bell atlantic days... their tech is great, but this stuff really stinks and with their money and so forth, they could do a lot better... switching back to directv may be the only way to go as that dvr does not do the stupid horrid stuff that fios does, it preserves your shows, and overall, the software is much better, without any artifacts or scrambling all the time...
    i suspect that i will lose this online name again... why not?  they lost the other one and locked me out of that...

    There are settings you can change or disable for some of the issues you mention. you should go into the menu's settings and explore. Turn off promotions, etc..

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