6500 printer alignment failure

Officejet 6500 E709a printing all colors except black. Performed services, unplugged, restarted, and replaced black cartridge with new. When performing alignment, receive message "alignment unsuccessful". Any ideas would be helpful. Thanks
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I was able to run the "clean printhead" function under tools (3 times) and this worked. I also ran the secondary cleaning that was a follow up option (after the first cleaning) on the printer. Black ink is now functioning. Here are the steps...
Solution four: Clean the printhead
NOTE:This process uses ink to try to unclog and clean the nozzles in the printhead. This process might take a few minutes and uses one or more sheets of paper.
Load letter, A4, or legal size, unused, plain white paper into the input tray.
Press the Setup button ( ) .
Press the Down Arrow button ( ) to highlight Tools , and then press OK .
Press the Down Arrow button ( ) to highlight Clean Printhead , and then press OK . The product cleans the printhead.
When the cleaning process completes, press any button on the control panel to return to theTools menu.
Try to align the product again.

Similar Messages

Printer alignment failure HP Photosmart Premium

The black print will not work. i have tried adjusting th new cartridges, cleaning the print head and tried to align the cartridges. The alignment failed. I have tried disconnecting the printer plug and waiting a minute or so. Turned back on tried all the above again. Nothing. I cannot print. Frustrating! Can you assist please?

I like happy campers and I'm glad you are printing again. Let me know if I can do anything else to help.
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Expert

Alignment failure and Black ink does not print

Aligning failure message.
Black ink does not print.
I selected clean print head-more than once.
This question was solved.
View Solution.

Hi @privat_
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead! If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
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Sunshyn2005 - I work on behalf of HP

Officejet 6500 Alignment failure

All of the instructions have been following to clear the alignment failure message. A new printhead and new cartridges have been installed. Both cartridges and printhead have been aligned. The blue ink does not print although the ink level is high and it is a new cartridge. Reset instructions have been followed. I have searched for an HP authorized service shop but none are available for this printer.

If cyan is not printing the alignment will fail. The document here may help resolve cyan not printing on your Officejet 6500. Be sure to check the vents are not clogged as shown in solution two. If the above does not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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8500 alignment failure after installing new print heads

I replaced the print heads in the 8500 all-in-one wireless and get the alignment failed. printer will print documents sent to it but follows with an alignment print page. displays alignment failure alert.always prints alignment test page after every document printed.  Note: replaced the print heads about two years ago without any problem.    patrick

Hello , I see here you are trying to get the alignment to complete successfully on the Officejet 8500, and I may have some suggestions for you. Seems odd, but the first thing I recommend is cleaning the scanner glass and white backing on the lid. Clean the ADF scanner glass strip, the white ADF plastic strip, the scanner lid, and the scanner glass. Sometimes particle's or debris on the glass can interfere with the alignment process, even on these printers that use the semi-automatic alignment process. Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the printer. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.  Spray a clean, soft, lint-free cloth with mild glass cleaner - to protect the scanner, do not spray the glass cleaner directly on the glass.  You will want to clean the ADF scanner glass strip, the white ADF plastic strip, the scanner lid, and the scanner glass.  You could check and see if you have missed anything by reviewing or even repeating the steps in this document; Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909). As well as the steps listed in An 'Alignment failed' Error Message Displays on the Printer Control Panel. Make a Note: HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this post might not resolve the issue you experiencing.  Another thing you could try would be to clean the electrical contacts on the printheads and inside the unit. Follow these steps to clean the electrical contacts on the printhead and inside the product. (Pulled from this document.) CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
Step one: Clean the contacts on the printheadNOTE: The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time.Make sure that the product is turned on.Open the top cover of the product.Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.CAUTION: Proceed only if the carriage is on the left side of the product. If it is not, the printheads will be damaged when you install them. If the carriage does not move over, try turning the product off and on againWait until the carriage is idle and silent.Unplug the product power cord from the electrical outlet.NOTE: Do not turn the product off by pressing the Power button (). This causes the carriage to move out of reach.Lift the printhead latch.
Figure : Lift the printhead latch
Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.
Figure : Lift the handle to remove the printheadUse a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead. Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing.Figure : Electrical contacts and ink nozzles
Electrical contactsInk nozzlesWipe the electrical contacts with the swab until no ink residue remains.Wipe the electrical contacts with a fresh cloth to dry them and remove lint.After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
Step two: Clean the contacts inside the productUse a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product.
Figure : Clean the electrical contacts inside the product
Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.Step three: Restart the productPlug the product power cord into the electrical outlet.Press the Power button () to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure that the electrical contacts touch.Pull the printhead latch all the way forward, and then press down to engage the latch.NOTE: You might have to press firmly to engage the latch.If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.Close the top cover of the product. The product restarts and then prints an alignment page.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution. You can review the Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, to find out if your printheads are in warranty. If the issue persists please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance.  Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!  Thanks,

HP Photosmart D7260 Print Head Alignment Failure

We had a paper jam on this printer and it took some doing to get all the pieces out. Afterward, we could not get the printer to print black ink. We did a printer alignment a few times and each time the alignment failed. The black ink cartridge is fairly new and we use normal, Lb bond white paper in the printer.
Documentation does not lead us to a solution other than continuing to try align the print head.
Thanks in advance for your advice.
JayKapp

Hi Keethers,
Understand that you are having alignment problem with your photosmart 5510 printer.
Let me direct you to the page to assist you with aligning the print head.
Best Regards,
Bryan
*I am an HP employee*
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Failure to print alignment page after changing ink cartridge

I just replaced the tricolor ink cartridge in my ENVY 5530 printer and after installing the new cartridge the unit is stuck in a loop of "Now printing alignment page..." however there is no noise indicating that the page is being fed. Attempts to cancel the action also result in a prolonged "Cancelling ..." but with no action. Based on other comments in this forum I have:unplugged the unit.removed all ink cartridgesRestarted the unit - where in I receive a message that I should use the power off button to prevent damage to the unit.reinstalled the cartridgesAttempted to print the alignment pageHowever the cycle simply repeats itself.Any assistance would be appreciated - the unit was functioning perfectly fine before it simply ran low on ink and used the ink cartridge sent by HP Ink service as the replacement unit. Many thanks in advance.

Hi SolomonI, Welcome to the HP Forums. I see that you are having an issue after you have installed new ink. I see that you have done numerous steps in the attempt to resolve this issue. You stated that you unplugged the unit from the power source. Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. One thing to try is to by pass the alignment page and see if the unit will print from a copy or print from the computer. Let me know how you make out. I will be happy to research other options if needed. Cheers,

Alignment failure - HP Officejet Pro 8500A Plus

I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
Craigranderson

Hi craigranderson, and welcome to the HP Forums.
I see you are experiencing an alignment failure. I would like to try and help.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Alignment failed' Error Message Displays on the All-in-One.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet pro 8500 will not print alignment page

Hi, I saw that others on this thread where having similar problems and I was wondering if anyone could help.
I have been having trouble with my HP Office Jet Pro 8500 Wireless (A909g series) printer with the print heads. Initially, it stopped printing in blue so I followed all of the steps for cleaning the print head ect. At one point I had removed the print head and reinserted it and at that point, I started to get the "alignmnet failed" message. I just purchased a new M/B print head, and while it now prints in blue when a test page is printed, I still get an alignment failure notice when it tries to align the print head. In addition, it does not print the full alignment page, only the top colored lines. While I can print, it always runs an alignment afterwards, again failing. I would apprecaite any help you could provide. This printer has been great until now, and I do not want to waste anymore ink trying to print and it failing the alignment everytime. I am running Windows 7 professional. Thank you.

Hello , Welcome to the thread! I understand that your HP Officejet Pro 8500 All-in-One A909a Printer is experiencing Printhead and Alignment failures. Because you have already replaced both the Cyan and Magenta Printhead (twice) and Black and Yellow Printhead in the past and the issues continue to occur over time I believe that the Printhead sensor or print system within the actual printer is going. Should this occur then print system issues, such as Alignment, Printhead, cartridge, quality, etc issues will occur and will usually become worse over time. Therefore, rather then replacing the Printheads it may be time to replace the actual printer. With that being said, there are a few troubleshooting steps that I would like you to complete to resolve this issue. To start, please click here . Once the support document opens please review all of the listed Solutions and sub-steps to ensure that all steps have been completed. Should the issue persist, then a Firmware Update may be needed on your printer. However, I do need to know what Operating System you're using on your computer in order to provide you with the correct Firmware Update. The Firmware is the internal programming within your printer. It controls what your printer does and how your printer does it. If there is a corruption within the internal programming in your machine, your HP Officejet may not respond correctly. Please respond to this post with the result of your Alignment Failed troubleshooting. Should the issue persist, be sure to include your Operating System in your response so I can provide you with the additional Firmware Update. I look forward to hearing from you!

HP Officejet 6310 All-in-One alignment failure error

Unable to copy. When I turn on printer it attempts to align print heads but produces error message "Alignment failed". I can print from computer.
Thanks.
CJCJC

Hi @CJCJC,
Welcome to the HP Forums!
I noticed that you are getting the alignment failure error with your HP Officejet 6310. I am happy to help you with this issue!
I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Also, I would recommend making sure none of your ink cartridges are low or empty, and that they are Genuine HP ink cartridges.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Alignment Failure

i just bought a new c6380, right out of the box, have the same problem with alignment failure. called hp customer service, tells me i have to bring the inks and the printhead to get replaced. i bought the thing brand new. they also tell me there is a chance the ink may not get replaced if the ink level is low!!!! the ink level is low because the freaking printer used up all the ink when it was printing multiple alignment test pages, not because i had printed anything else other than the test photo which the installation software asked me to print. this thing is completely useless... will never buy an hp product ever again. <text deleted>
Message Edited by WendyM on 08-02-2009 10:17 AM

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
For alignment to succeed both black and color must properly print. Some models require the printed page to be loaded in the printer and then a button pressed to complete the alignment, other models have automatic alignment.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printhead Alignment Failure on Officejet Pro 8500A Premium

While printing a series of pages using two-sided printing, the print quality got worse and worse. I cleaned the printheads to the third level, but no improvement in quality. After trying to align the printheads, I received the message "alignment failure". I have re-set the printer by unplugging, but that does not help. Any suggestions?

Hi @Rhump and welcome to the HP Forums!
I'm sorry to hear your printer hasn't been able to complete the alignment, but I will certainly do my best to help out
With the black ink not coming out of the printer, I will suggest that you follow the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document. If that doesn't resolve the issue, can you please let me know what country you're in? Thanks!
Hope to hear from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

L7680 Repeating Alignment Failure

Please help. Had a paper jam a couple weeks ago (first one ever). Removed paper. Then received error of Y/B printhead failure. Replaced printhead with brand new HP printhead. Manual says to clean contacts with soft clean cloth. Later in manual it says to make sure you "dry" the contacts. Never used anything but a dry soft cloth. After this was all done and installed it then tried to do an alignment. Now all I get is alignment failure. I replaced all cartridges yesterday. Same message "alignment failure". Faxes print fine but everytime I print from the PC or our as400 it prints an alignment page and fails which of course wastes ink, paper, etc. The alignment page prints about half way and then stops and spits it out.
Any suggestions? I love this printer and use it constantly.

Just an FYI. At one point I received a message that my y/b printhead needed to be replaced. I did this but it continued with the alignment failure. I went ahead and replaced the m/c printhead. Problem fixed. Printer works great again. Cost a little bit of money (could have bought a new printer) but oh well................

Hp 7680, message says: alignment failure after going in tools menu and starting alignment tab.

Diagnostic page is not readable, Alignment failure message results when trying to print. Tried alignment tool but does not work.

This document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00720653&cc=us&dlc=en&lc=en&product=1153494&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP ePrint Home&Biz app not working. Print job failure:busy message appears on tablet

I have an HP Laserjet P1102W and am trying to print from a Viewsonic tablet (android OS) using the HP ePrint Home&Biz app. I can send an email to the printer via the tablet and it prints the document with no problems.
I apologize in advance for the long message...
If I try and hit the PRINT key on the lower bar (which says 'HP Laserjet Professional P1102W (NPI7...host name), all that happens is blue & green LED's come on, green, blue flashes, green, blue flashes, green, blue flashes, then green and blue stay on steady. Just before the blue and green come on steady at the end, the "print job failure:busy" message flashes on my tablet.
I assume the sequence of LED flashes is the HP printer receiving a print command 3 times and can not perform the task because the printer thinks it is busy.
After searching for this problem on the net, it would appear I am not the only person with this issue. And yes, I have tried powering down my modem, printer, PC, and tablet and restarting all the above. Not that the PC has anything to do with it, but I am desperate.
Does anyone have a viable working solution to this problem???

Hello,
Thanks for the post. With this one, there is a firmware update available for the printer, and I've included a link below that with some excellent steps to check regarding this issue. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41103...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02933944&cc=us&dlc=en&lc=en&product=4110396&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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6500 printer alignment failure

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