6500 scan option in solution center reacts extremely slow

Problem 1.It usually takes 5-8 mins for the scan window to show up after I press "scan to file" in solution center. This 6500 is extremely slow. I have had other hp all-in-one before and scanning has never been a problem. I don't know how I would solve this. So I started searching a scan option shortcut. No luck yet. Anyone knows where I can find the shortcut? Problem 2.Since it's so slow to scan from the solution center, I tried to do it from the panel. However, when I pressed the scan button, it showed "scan menu: select computer". Then I pressed "OK", it showed "no scan options".I have searched online and it seems like a popular problem. I have tried all the methods found online, but nothing worked. Thank you. I hope someone could help me on this. It's really frustrating.

Hi , Welcome to the HP Forums! I understand that you are having trouble scanning with your HP Officejet 6500, on Windows 7. I am happy to look into this scanning issue for you! To make sure I know the exact printer that you have, what is your printer's Product/Model Number? (ie: HP Officejet 6500 e710a, etc.) To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number. To verify the printer's hardware is functional, are you able to make copies with the printer? In the meantime, I would recommend to try our HP Print and Scan Doctor, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

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How can I set a default save file for scans using the Solution Center?

Using Windows 7 - 64 bit. HP Photosmart Premuim C-309a All-In-One Printer.
Because of a Windows crash, I had to install a new drive and reload Windows. I also reloaded other software like the HP Solution Center & Drivers. My problem is that I can't find how to set a default folder for my scans. This is NOT mentioned in the user manual but it was originally accomplished by HP Tech Support when the printer was new. Can anyone relate how to set default folders for my scans?
Thanks.
Tango
This question was solved.
View Solution.

Here is a document on how to scan through Windows 7.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03476857
Click either solution center or the icon of the printer on your desktop. Here select "Scanner Actions" (or the analogous selection). When the window pops up from the HP software it should provide you with options for file type (.tiff, .pdf, .jpg) as well as resolution and media size. Here on this page there is also an option for you to go to the advanced options. Using this you can alter the default safe folder.
Let me know if that helps you out!

HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work

Hallo.
My name is Michele.
I can't use HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
Thank you to everyone who wants help me
This question was solved.
View Solution.

Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
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I have nothing in the "Scan to" menu in "Scan Settings" in Solution Center.

Hi
I have a Photosmart 2575 All-in-One printer/scanner which I have had working under Windows Vista Home Premium operating system on a Dell Dimension E521 for several years. The other day I suddenly received messages that Solution Center could not detect any HP devices. I have not installed anything new apart from automatic updates to the o/s and McAffee protection. I thought the solution might be to reinstall - which I did. Now, in Solution Center, I have nothing in the "Scan to:" menu in "Scan Settings". The suggested solution is to uninstall and reinstall - which I did to no avail. I also ran the HP Scan Diagnostic Utility - same recommendadtion! Any ideas? Thanks

Hi there rjbawden,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

A740 Hardware Scan : Der Lenovo Solution Center Service ist nicht verfügbar

Idea A 740 All-in-one: Der Hardware-Scan mit dem Lenovo Solution Center führt zur Fehlermeldung:
"Der Lenovo Solution Center Service ist nicht verfügbar." Das gleiche Problem hat im englisch-sprachigen Forum aktuell ein A730 Besitzer, der angibt, dass eine ältere Vorversion des LSC noch funktioniert hätte.
Was kann ich tun ?

Hallo zusammen,
wir haben Feedback von den Entwicklern erhalten.
Bitte führt einmal ein Update von Adobe Air durch.
Im "englischen"-Forum hat es danach keine weiteren Einträge gegeben:
http://support.lenovo.com/us/en/products/desktops-and-all-in-ones/thinkcentre-a-series-desktops/thin...
Schönen Gruß,
Marcel
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Can't scan from Solution Center, using an HP Photosmart C4480 all in one

I bought a C4480 from a friend, did not come with the software CD. I downloaded the full-feature software package from the HP site. It prints from solution center but when I press the scan button in solution center nothing happens. I tried uninstalling and reinstalling the software several times without success. Is there any way to fix this? Is there a software glitch and is there a patch available? Is there a way to scan without using Solutino Center? I'm running Vista 32 bit on a Dell XPS A1530.
Thanks in advance for any suggestions on what to do.

Hello Ben,
I am sorry to see you are unable to scan from Solution Center with your Photosmart C4480. I understand you have uninstalled and reinstalled quite a few times and that did not resolve the problem. I would like to help you.
First, I recommend running HP's Print and Scan Doctor.
This is a tool used to search and help correct/target scanning and printing issues.
To answer your question, yes you are able to scan without using the Solution Center.
You can also use Paint, within any Windows operating system. (Select the top left down arrow, and choosing "From scanner or camera")
Also, you can use Windows Fax and Scan. You can find that by clicking on your start button and typing "scan" in the search and it should come right up.
If you are still unable to complete a scan, please try to make a copy on the printer.
You can also try Resetting your Printer.
Feel free to write back with your findings and any other questions or comments you may have.
Good luck!
R a i n b o w 7000I work on behalf of HP
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I have A PhotoSmart C 6180. I can't get the Solution Center software

Where can I find something that will download on 64bit Vista for thePhotoSmart C6180? My harddrive was replaced and my backup did not include the printer drivers. I have loaded everything and it prints fine, but I can not scan as the Solution Center is missing. It says that if the printer is prior to 2011 that the center is not available and the disc won't load on 64bit.
Is there a patch or something that can make this work
This question was solved.
View Solution.

Hi,
if you use the pritner through a USB connection, open the Control Panel and select Printers, right click any instance of the printer and Delete it.
Next unplug the USB and reboot your PC prior installing the printer. (For network connection simply skip to the next step).
Next download and install the following software by following the steps on screen, that will add full functionality as the HP Solution Center software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47461-2&cc=us&dlc=en&lc=en&...
Regards,
Shlomi
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HP Solutions Center - Multiple printers in multiple locations

I have three printers in three different locations. However the HP Solution Center will only display the printer used to install the Solution Center. How do I get all three printers to show up? I can print and scan (using a test scan) wil the other printers but cannot use HP Solution Center to check ink levels or to scan since the Solution Center does not recognize the other printers. How do I add a second and third printer to the Solution Center?

Hi,
In order the Solution Center will display any of the printers, the specific models must be supported by the Solution Center and have the Full Feature Software installed for all the 3 devices, otherwise the Solution Center will not be available for them in any way..
Could you please clarify the exact printer models and your OS version?
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Deskjet 990cxi - where can I download Solution Center software

Seems odd that this is so hard to find!!!!

TEDUinManila wrote:
For Deskjet 990cxi Solution Center, go to this website and
chose to click what you want.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=au&dlc=en&product=60098&lc=en&jumpid=reg_R1002_AUEN
Let me know if I have help you,or let me know if there
is anything else I can help you with.
Best Regards,
TEDUinManila
1/8/2011
I do not see any options for Solution Center at the link above for XP, Vista or Windows 7.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Solution center for Photosmart D110

My Solution Center quit working today. I have reinstalled Full Solution software, but this did not help. Can't check ink levels or scan without the Solution center.

Hi pught,
Welcome to the HP Forums.
I see that you are having an issue with opening the HP Solution Center.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Extremely slow External Drive

I have just installed a USB 2.0 Lacie 1 TB external hard drive in the rear port of my Airport Extreme router, for the purpose of storing & sharing Photos, Music & video files on our network. All this was done on the advice from the apple guy.......when i open Iphoto it takes well over a full minute to see the photo library (that little pinwheel just keeps on spinning)...Does anyone know a solution to this extreme slowness?

Just writing to bump your question as I have a very similar question. I want to connect a HD to my Time Capsule for the same purpose as you and want it to be fast like you. I hope you get an answer.

HP Officejet 6500 e709n - Solution Center Scan Malfunction

I've recently purchased a new laptop with Windows 8.1 already installed on it. I've had my HP 6500 for years and it has worked perfectly - all functions. When going online to download the drivers to my new laptop, all messages indicate the installation is complete, but I can only print. The scan function does not work at all - from the solution center or from the keys on the printer. I've called HP Help (I even have a case number) and they have remotely taken control of my laptop several times with no scan success. They have told me it's a Microsoft software issue. I called Microsoft, and they are telling me it's a HP issue. I know the actual printer itself is perfectly ok, because all function still work on my old laptop. Si, the conclustion is that there is a compatibility issue with Windows 8.1 and the scan function (as I can print just fine). Is there a chance the driver on the HP website is not updated for the scan funtion with Windows 8.1? Is there a fix for this that I am not aware of? I prefer not to use third party apps, as this is the reason I had to purchase a new laptop - because of viruses. Help!!! I need the scan funtion (to .pdf) to work ASAP as I use my printer/scan function for business. Is there a fix? I prefer not to buy a new printer, as this one works just fine, except not on Windows 8.1. Again, HELP.............

Hi MsOP,
I see that you that you are unable to scan on the Windows 8.1 computer. With a few steps we should be
able to resolve this issue.
Did you download the Full Feature Software drivers?
HP Officejet 6500 Wireless All-in-One Printer - E709n Drivers.
Temporarily turn off your Antivirus Software to see if it is blocking it.
Here are some additional steps you can do if you are still having issues.
'An error occurred while communicating with scanning device' Message Displays When Scanning (Windows...
Also download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
You might have to configure the firewall.
Configuring a Firewall to Allow a Connection with the All-in-One in Windows.
How is the printer connected? (USB/Ethernet/Wireless)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Were you able to scan from another application?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Cannot download Solution Center for Off Jet 6500 Wireless since going to Windows 8.1

I get a failure message and am unable to download HP full feature software (a.k.a. the "solution center") for my HP Officejet 6500 Wireless on my Aspire E1-571-688 Laptop. The solution center was successfully downloaded when I got the laptop in August 2013. It was running fine until I upgraded from Windows 8 to 8.1.
When I discovered that the solution center would not run, I removed the printer and driver software beofre trying to reinstall. When trying to get the Solution Center back, I can't get past the download step because during download it "fails". I was able to download "drivers only" through the "add a printer" option, and I do have printing capability, however I am unable to use the scan function from the laptop (or directly from the 6500).
Weird that I can't get the scan function to work on the unit itself (I get the "no scan options" message when trying to do so) as I have confirmed mutliple times that the printer is successfully connected to the correct network.
Help please! Thank you
Geo48

Geo,
Welcome to the HP Forum.
You will not have access to the full features of the printer software until you manage to install the Full Feature Software. Scanning is one of those functions.
The initial Connection to the Internet is indeed part of it -- you need a reliable, clean, consistant connection that will allow you to download the full data file. Your connection may be dropping out part way through.
You may need to upgrade your network drivers after the Upgrade to Windows 8.1 . There are other issues can can plague a system after the Upgrade, most are well documented at this point. You can check with your system's Forum to what others are saying.
Basic Drivers only are much smaller in size -- just a few MBs.
Random Thoughts..
You need to resolve the network issues so you can download the full software.
You might have a friend download the file onto his computer and transfer the file to your system using a USB stick. This does not fix your network problems but it does solve at least the issue of not being able to get a hold of the installation package.
You might try taking the computer to a friend's house -- if the issue is not within your computer's network setup, then the Upgrade may have "upset" the relationship between the computer and your home network.
Click the Kudos Thumbs-Up to say Thank You for the help." .
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

HP Officejet 4500 driver not installing HP Solution Center fully-so can't scan

New laptop w/ Windows 8....Have installed the right driver...but the driver isn't downloading the HP Solution Center suite, so I can't instruct the HP Officejet 4500 to scan. Printer is communicating w/ laptop. I don't use the online fax options, but am sure they wouldn't work either.
How do I get the driver to fully install the HP solution center so I can instruct the device to scan????

CD didn't work. Download software, didn't work when it came to plugging into usb port, don't even get a BACK button, nothing. Printer not recognized by laptop. Did all the solutions/uninstall/install etc. Printer is working though, prints out the exact same thing each time I press the green button on the printer, but is not connected to laptop. So it's not the printer, it works.
Now what?

The Scan does not appear in HP Solution Center

My HP4180 Solution Center does not show a scan option on it but it has the capability to scan for some reason it disappeared when an update was done how do I get this back on the Solution Center?

Welcome to the forums @CafeLatte ,
I understand your Solution Center is not working properly after an update was done. I will do my best to help!
Please let me know which "4180" you have and which OS you are running.
HP Photosmart C4180 All-in-One Printer
HP Deskjet F4180 All-in-One Printer
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you!
R a i n b o w 7000I work on behalf of HP
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6500 scan option in solution center reacts extremely slow

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