6500 won't print in black

My printer says it is out of all of my color inks, but it is actually the black ink cartridge which is new and genuine hp which is not being used. I have been using the printer for about a month, printing in black just fine. Now even when I select "use black ink cartridge only", it prints in yellow.

There are 5 different versions of the Officejet 6500. I went with a basic model (E710a) to supply a troubleshooting quality document for poor printer output. This link will give troubleshooting steps to try and resolve the issue it lists some that you have mentioned doing but there are steps that listed that were not mentioned in the above post.
If still having the problem, I would do a manual cleaning of the contacts on the printhead and on the print cartridges to ensure that build up is not an issue. Pages 117-121 of the user manual outline the print head cleaning process. Page 234 in the manual gives instructions to clean the contacts on the cartridges too. I hope that this helps
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HP Officejet 6500 won't print in black

I noticed that my black ink started to streak so I replaced the black ink cartridge, cleaned printheads, and completed an alignment page. All the colors showed on the test pages, except black, and the black characters that did show up were incomplete and streaked. I tried printing in black and white, and the pages shoot out of the printer blank. I've exhausted all the trouble shooting on HP and have had no luck. Any ideas about what else I can try?
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There are 5 different versions of the Officejet 6500. I went with a basic model (E710a) to supply a troubleshooting quality document for poor printer output. This link will give troubleshooting steps to try and resolve the issue it lists some that you have mentioned doing but there are steps that listed that were not mentioned in the above post.
If still having the problem, I would do a manual cleaning of the contacts on the printhead and on the print cartridges to ensure that build up is not an issue. Pages 117-121 of the user manual outline the print head cleaning process. Page 234 in the manual gives instructions to clean the contacts on the cartridges too. I hope that this helps
I am a former employee of HP...
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6500 All in One - Won't print in black, no error message

Twice now I've returned a black cartridge to Staples, thinking there was something wrong with it because the printer would print fine for the first 20-40 copies, then just stop. When it happened a third time, I started thinking maybe it's not the ink cartridges. The printer just won't print in black. I can change the font color to blue and all's well. When I try to print something in black, the printer ACTS like it's printing but nothing shows up except any color items. The diagnostics don't show any problem, the printer has no error message, even shows the ink cartridge full (which it is) ... but it just won't print in black.
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Try soaking the printheads as described in this post.
Bob Headrick, HP Expert
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C 84 won't print in black

My printer now won't print in black ink-have a Wacom graphire tablet with Painter Essentials 2 and was learning how to use it and now can't get my old trusty Epson c 84 to print in black- ran all the alignment test, cleaned print heads etc. Checked Pen settings etc - can print dark navy etc so black in seems to be feeding in. Any web page or document is invisible when it comes out of the printer. I installed Tiger a few days ago per the apple reps suggestion that my pen tablet would be easier to install etc

Thanks and yes and it did not help. What WORKED though was to ditch the Epson and I bought a new Canon cheapo ip1600 and it does fine. It seems to be the most compatible of all of the Canons as it and one other ( per the 800 Canon store) are the only ones so far as Tiger is so new and some of the printer companies could not produce fast enough or fine tune their drivers etc.
Anyway so far no complaints and thanks for the suggestion!

My printer won't print in black

My printer won't print in black. Went thru every step possible to fix. Still doesn't work. Printer not that old and i use it infrequently.

Hey @zufritto,
Because the Semi-Full Reset failed to resolve this issue I would have to recommend that you contact our Technical Support queue by phone to explore additional options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
It has been a pleasure working with you. I wish you luck going forward with this!
Hey @drodg,
I understand that you are also experiencing issues printing in black. I actually worked with you on the following thread: Photosmart will not print from the black cartridge.
I see that you also worked with my colleague @MissTeriLynn on this thread: New black ink cartridges [HP] will not work.
Because this issue is unresolved I would highly recommend that you take the advice to contact our Technical Support queue by phone to explore additional options. Unfortunately, there are no further support options available over the HP Support Forums.
I wish you luck going forward with this!
X-23
I work on behalf of HP
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My 6510 won't print in black.

My 6510 won't print in black. The ink cartridge is not empty and all of the other colors work.

Hi MichelleLiggett,
Were you able to try the recommendations? If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the Warranty status.
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Mx860 won't print in black

Hi,
I have a MX860 printer and just in the last few days it won't print in black. I checked all my preference settings, did a deep nozzle clean, changed the large black print cartridge, did the test page and the black grid at the top didn't come in at all even though the rest of the colors did and did an alignment also. I'm thinking it's the print head but thought I would ask before purchasing a new one. Any help would greatly be appreciated.
Bubba888

Hi Bubba888,
If the black doesn't print after a few additional deep cleanings, you probably are dealing with a printhead issue. I recommend contacting us for all your available service options.
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C6150 Won't Print in Black

My c6150 all in one will not print in black. I put new black carts in, did two printhead cleanings and still it won't print in black. Any suggestions?
Thanks a bunch,
KegBag

You may have already performed some of the steps in the following document. But there are more there that might help in this case.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00722932&tmp_track_link=ot_recdoc/c00721052/en_...
Hopefully this document will help solve your problem.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

After replacing black ink cartridge on photo smart 6500 won't print black

Photosmart 6500 all in one printer won't print after replacing the black cartridge. Everything worked fine prior.

elsob wrote:
It's photosmart 6510 & I 'm from the US.
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HP Officejet 6500 won't print black after power outages

We experienced a series of power outages last night. Now the black won't print at all. The print cartridge is fairly new, about a month old, scarcely used. All the color cartridges will print.
I've tried cleaning the print heads and running the alignment tests, but nothing can produce any black ink. For a pure text page with just black lettering and nothing else, the printer goes through the motions but nothing is printed.
I have a feeling that the power outages tripped it up somehow. Is there a way to undo this?
thanks in advance

@Kenteeple and @oli22 If you make a copy, will that print black?
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HP Officejet Pro 8600 - Now won't print in Black Ink Only!

Hi! After previously owning the Hp Officejet 8500a pro and experiencing numerous issues related to the 'Black Only' printing! We then decided to scrap the HP Officejet 8500a and move on to a new printer! We did a LOT of research into the new printer and at the time of purchasing the 8600 around August 2012 last year, we found no online content of similar issues relating to the 8500. We even contacted Live HP support to check if the 8600 would print in Black Ink Only with the colours cartridges levels at empty. The HP live chat representative informed us the printer WOULD indeed print in black only with all COLOUR cartridges installed and empty. Since we bought the new 8600, we have replaced just the Black setup cartridge with a Genuine HP Black 950xl. A few days ago all colours where at about 10% levels, apart from the yellow which then ran empty. We have been printing in Black Ink Only with the following message appearing, since the yellow ran out: "Yellow Cartridge out of ink, click continue to print in Black Ink only" As of this morning, the below message appeared with no option to print ink black only! "Depleted cartridges must be replaced to resume printing" The Yellow and now Magenta where out of ink, with no option but to purchase both cartridges, we replaced them and ran off 8 order sheets in Black Ink Only. Both cartridges where replaced with Genuine HP. Directly after printing these 8 pages, the current Ink Levels are now: Magenta - 100% fullCyan - Has now ran out with a Red X (Annoying!!!)Yellow - Is showing a 10% Ink level with a brand new cartridge installed!!!Black - 40% full 1. Why am I no longer able to print in Black Ink Only with the empty colour cartridges installed?2. Why is the Yellow showing 10% full with a brand new ink cartridge installed full of ink? Does anyone have any advice on how to resolve this, I would very much appreciate some imput. Kind RegardsKev Challis

I know it won't print without a cartrige. I was trying to explain that this "problem" is one that needs to be prepared for in advance by not having empty cartriges installed. I am not trying to find a way around the way the printer is made to function. My printer came with the color cartriges that I plan on having for a long time because I rarely need to print anything in color. The link Jason posted clearly states that this printer, being a IIC, needs all cartriges installed in order for it to print. Here is the section: For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed. In HP IIC systems, all supplies are required to be installed in the printer for the printer to function. (empahsis mine) Why it needs all supplies installed to function? I don't know and don't care. Why does it not print with empty color cartriges installed (the first question of the person that started this thread)? I don't know and it doesn't really matter. Have one set of color cartriges on reserve in case one of the ones you have runs out of ink. Don't want to hassle with this "problem"? Own another printer that is not an IIC inkjet printer.

My New Printer Won't Print in Black

So my dad just bought me this all in one printer for Christmas. It appears to print in color fine, but it won't print anything in black. And when I check to see if the black ink on the printer is full, it says it is almost all the way full. It will print black and white pictures, but no documents that I type on. If i try to print a page from the internet, it won't print if i say print in black and white. If i print in color it prints okay but the words have a red or pink tint to them, like the black color ink isn't being used. Someone please help.

Hello,
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
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Won't Print in Black & White

Won't print in B&W
If using, Best, plain paper, prints bolded items in blue, regular print as blank lines.
If using photo paper, prints everything, some in black, most in green.
Out of warranty, USA.
Apparently there is a secret reset sequence, wondering if someone could get that to me please.
Larry

Hi @SportNSound,
Thank you for visiting the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6510 you are unable to print in black ink.
I would like you to continue troubleshooting here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge so the reset is not going to help in this case.
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Won't print in black

My B209a All-in-One printer will not print in black. Have changed cartridge, have cleaned and aligned heads. Will not print in black from Excel, Word, Firefox. Not even when used as copier.

I have this similar problem recently with my HP Photosmart Premium C309g-m. It will not print nor copy black. I have put in two new black 564 HP genuine ink cartridges. It still won't copy or print black text. The colors still print. The black photo ink seems to prints very light, very faint gray. I've spent a week of troubleshooting this all-in-one without success. The HP Scan and Print Doctor is not helping. It even said it wouldn't detect the drivers at one point. I've had this all-in-one for 2 years and still have new unopened ink that I don't want to waste. Any ideas on how to get the blank ink to work again?

PSC 1510 All in one printer - won't print even black and white when colour cartridge not recognised

My PSC 1510 All in one printer is flashing the "check printer cartrige icon" and both "Black" and "Colour" icons at the bottom left of the printer.
It won't print at all, even when I select grayscale (black and white). The help pages tell me that if I remove the colour cartridge the printer will switch to backup mode and I'll still be able to print in black and white (though not copy or scan). But this is not the case, and I can find no way of switching manually to backup mode. The help pages have no useful explanation of backup mode. I've also tried cleaning the cartridge (which I'm pretty sure isn't empty) but that makes no difference.
Can anyone help? I'd be very grateful.

gabri21 wrote: I have a very similar problem with my PSC1510 but only the colour cartridge light is blinking. I am also unable to find any useful information to set up printing in back up mode. Can anyone assist in resolving this problem for us?
With only one cartridge light blinking I would suspect the cartridge, they do rarely fail (much more often for reman cartridges, see here). Clean the cartridge contascts as shown here. If that fails and the cartridge is an original HP then check the warranty date as shown here. If the cartridge is in warranty return it to your dealer for a warranty replacement.
The printer will automatically switch to backup mode if the black (or color in some printers) cartridge is removed. I do not know if this works with the PSC 1510, some all-in-on devices insist on having both cartridges present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

6500 won't print in black

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