6500a E1710n-z Printer (unable to alter print quality setting off of 300 dpi)
How can I change the print quality setting up or down. The preferences are locked on 300 dpi no matter what I change. Sometimes if I delete all drivers and reload the setting will come back at 600 dpi but again the settings are un-changable. I have tried for 2 weeks to get an answer and no one seems to know. Please help!
Hi bnachsin,
hmmmm...can you describe the software application you are using when printing, and attempting to change the print settings? Also, can you note which OS (Win7, etc) you are using?
Lastly, can you describe if this only happen with certain print jobs (text, etc) or all print jobs, and describe what you are printing?
bhachsin,
it occured to me that this device may be relying on a media sensor to perform paper type/width detection.
Question: are you using specific/special paper (colored, pre-printed paper, or cheques) for your print job?
Quick test: If you are using special paper, try using a white, plain sheet of paper instead of the paper you using and let me know the results.
Regards,
HardCopy (I am employed by HP) [If this was helpful, please mark this 'Solved' or 'Accept as Solution' so others can find this too]
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Similar Messages
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Print Quality Issue 6500a e710n-z
How can I change the print quality setting up or down. The preferences are locked on 300 dpi no matter what I change. Sometimes if I delete all drivers and reload the setting will come back at 600 dpi but again the settings are un-changable. I'm using windows 7 software. I have tried for 2 weeks to get an answer and no one seems to know. Please help!
Hi bnachsin,
hmmmm...can you describe the software application you are using when printing, and attempting to change the print settings? Also, can you note which OS (Win7, etc) you are using?
Lastly, can you describe if this only happen with certain print jobs (text, etc) or all print jobs, and describe what you are printing?
bhachsin,
it occured to me that this device may be relying on a media sensor to perform paper type/width detection.
Question: are you using specific/special paper (colored, pre-printed paper, or cheques) for your print job?
Quick test: If you are using special paper, try using a white, plain sheet of paper instead of the paper you using and let me know the results.
Regards,
HardCopy (I am employed by HP) [If this was helpful, please mark this 'Solved' or 'Accept as Solution' so others can find this too]
How to Give Kudos | How to mark as Solved -
How do I take 300 dpi photos with my iPhone 4s?
And how do I export them to my MacBook Pro at 300 dpi to use as I want to print photos.
I have been using the standard camera on the iPhone and require 300 dpi to create photo books as the photos are resized according the layout.
Your time and assistance in appreciated.
ThanksThanks Tonefox!
After looking at a few of the links I found a mathematical equation that assisted me.
Inches = Pixels/DPI
eg: 3 inches = 300 pixels/100 DPI
Using this equation and the fact that iPhone 4s takes photos that are 3264 x 2448 I was able to work out the largest print I could make with 300 DPI.
Width 3264 pix/ 300 DPI = 10.88 inches
Height 2448 pix/ 300 DPI = 8.16 inches
Therefore, the largest print (with 300DPI) I can make of these photos is 10.88 inches x 8.16 inches.
Which is great!
So is it critical for me to change the dpi in say photoshop or does it not matter as long as I don't go above the 10.88 inches x 8.16 inches?
From what I can gather the smaller I resize the photo the higher the DPI and the bigger I stretch the photo the lower the DPI?
Further clarification will be much appreciated. Thanks -
LaserJet 2600n Print Quality problem (with a scan showing the problem)
I'm trying to create areas of solid colour in order to use the toner transfer method of making printed circuits. To do that I need to print really dark solid black blocks - when I try that I see uneven toner in certain areas. This scan of the output shows the problem:
There are lighter areas (less covered by toner) at the bottom (page orientation wise) of solid black blocks - but only where there is a subsequent block of black below! For example, the leftmost shape's bottom edge is fine.
I'm perplexed. I'm very impressed with the configurability of the 2600n, and I get the feeling that there's probably a setting I could tweak to solve this, and I'm hoping that there's a laser printer expert reading this forum who'll have some suggestions.
Cheers,
Chris.It looks to me as if you have your print quality setting in your printer driver set to standard or draft rather than set to best photo. This setting has to be changed in your printer driver which is accessed by the button in the lower left-hand corner of the screen when you are in the print module.
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Pictures don't look like they do on the screen. For example, a sunset, the sky is not as blue and the clouds don't have the orange glow. Is there a way to fix this? Anything with color just doesn't look as vibrant and colorful as it does on the monitor. Thanks in advance for any help and suggestions.
Hi - Good question. There are a number of things you can try to get better color matching between the monitor and the printout. First, the type of paper you are using can have a big impact. Try different kinds of paper. Some will perform better than others and you want to make sure you're using a paper designed for an HP inkjet printer rather than a LJ printer.
Second, the printer driver settings can have a big impact. In whatever SW you're printing from, click File, Print and (depending on the SW) Printer Setup or Properties. In one of the tabs you should have options to choose the type of paper, which is normally set to automatic. Maybe try setting it to the specific type of paper you have. Sometimes the sensor may not properly recognize the type of paper. In addition, you might try increasing the print quality setting as well, increasing it from Normal. In addition, there are other driver settings (I don't have the DJ932 installed, so I can't tell you specifically) that allow you to finetune the printouts. Go ahead and try making some of those additional adjustments in the printer driver.
Third, the SW you're using can impact the colors as well. You might try printing from a different SW to see if you get better results.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee. -
How Do I Set Print Quality in PSE 10 to above 720 DPI?
Hello Everyone,
I am trying to print a 4888px x 3456px (A4 aspect ratio) to an A4 sheet from an Epson SC-P600 inkjet printer.
In the PSE 10 Print Dialog Box I have set PSE to Manage Colours and selected my printer ICC profile. From the Print Dialog Box's "More Options" window I click Printer Preferences and set the Print Driver's Print Quality to SuperPhoto 5760dpi x 1440dpi.
After clicking OK a few times to get back to the PSE10 Print Dialog Box, I see 720 DPI as the Print Quality value at Item 2 - Printer Settings on the right hand side of the PSE print dialog box. Even if I change the printer driver's print quality to 1440dpi x 1440 dpi, the print quality value remains at 720 DPI at item 2 in the PSE print dialog box.
I expected to see a value of either 1440 DPI or 5760 DPI values in the PSE print dialog box after setting the print quality in the printer driver.
How can I tell the PSE10 print dialog box that my printer is set to 1440dpi, or higher, or will the printer still print at the the printer driver's setting regardless of the DPI value in the PSE print dialog box?save your settings as a preset... after you click print and change your settings... click on the Presets drop down and save as... it defaults to the last used preset provided you saved your changes.
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My HP Officejet 6500A WIll not print in Color
Hi, I have a HP Officejet 6500A wireless printer. I changed all of the color cartridges, and now cannot get it to pront any colors at all. ANy feedback will be appreciated.
Hello @sujharris ,
Welcome to the HP forums.
I understand that you are having a print quality problem.
I would like to help.
It could be the printhead.
Try going through the following document.
Fixing Print Quality Problems for the HP Officejet 6500A e-All-in-One Printer Series
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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My officejet 6500A plus won't print often. It says it can't communicate with my Asus pc. I unplug it for a day or two and it starts printing! Just turning it off doesn't help. I need to unplug it. Meanwhile I can't print for days! Any suggestions?
Hey @collage,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the communication issues you're receiving on your Windows 8.1 computer when trying to print to your HP Officejet 6500A Plus e-All-in-One Printer. Can I please have you run through the steps below.
Step 1: Run Microsoft Hotfix:
Microsoft recently released a Hotfix to resolve printing issues on the Windows 8.1 Operating System. I'm going to have you start by running the Microsoft Fix to see if this quickly resolves your intermittent print issues.
Microsoft Support: Hotfix
Once the website opens, select the Hotfix Download Available box. Run through the onscreen instructions to complete the Hotfix update.
Once the Hotfix is complete, please test printing again. Should the issue persist, please proceed to the next step.
Step 2: Add Alternate Driver:
Even though there is a Full Feature Software and Driver download available for your printer on Windows 8.1, there is a chance that your Windows 8.1 Operating System is not agreeing with the driver for your printer. To confirm if this is the case please follow the steps below.
Open your Start screen (either by selecting the windows start button in the bottom left hand corner or by selecting the 'Windows' button on the bottom left of your keyboard to the left of 'Ctrl'
In the Start Screen type 'Devices and Printers'
If the Devices and Printers option doesn't automatically populate, than click on Settings on the top right and then click on Devices and Printers.
In the Devices and Printers folder right click on your HP Officejet 6500A Plus and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Officejet 6500A Plus
Hit OK
Lastly, right click on your HP Officejet 6500A Plus one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Hit Apply and OK
Try to print!
Please let me know if either the Hotfix from Microsoft of the alternate print driver resolves your printing issues. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! -
Having difficulty scanning and copying on Officejet 6500A Plus. Prints fine. Scans and copies are illegible with hundreds of verticle lines on the page. I did all of the various cleaning and restart suggestions, but still doesn't work.
In general theory, one now has the Edit button for their posts, until someone/anyone Replies to it. I've had Edit available for weeks, as opposed to the old forum's ~ 30 mins.
That, however, is in theory. I've posted, and immediately seen something that needed editing, only to find NO Replies, yet the Edit button is no longer available, only seconds later. Still, in that same thread, I'd have the Edit button from older posts, to which there had also been no Replies even after several days/weeks. Found one that had to be over a month old, and Edit was still there.
Do not know the why/how of this behavior. At first, I thought that maybe there WAS a Reply, that "ate" my Edit button, but had not Refreshed on my screen. Refresh still showed no Replies, just no Edit either. In those cases, I just Reply and mention the [Edit].
Also, it seems that the buttons get very scrambled at times, and Refresh does not always clear that up. I end up clicking where I "think" the right button should be and hope for the best. Seems that when the buttons do bunch up they can appear at random around the page, often three atop one another, and maybe one way the heck out in left-field.
While I'm on a role, it would be nice to be able to switch between Flattened and Threaded Views on the fly. Each has a use, and having to go to Options and then come back down to the thread is a very slow process. Jive is probably incapable of this, but I can dream.
Hunt -
6500A doesn't print. iMac w/OS 10.6.7. Message says spool area full.
My 6500A stopped printing from my iMac, although it does the test sheet fine. (Test sheet can be requested OK from the computer, not just on the 6500A.) OS is 10.6.7. Thought problem was a low-ink warning, but installing the new cartridges hasn't gotten printing back. HP Utility shows reception of the file and (briefly) a message that printing is 98 percent complete. Then a moment later it stops, displaying a message that the "spool area" is "full." The printer goes to "idle" and any indication of the file disappears. Turning printer off (wait) and then on again hasn't corrected problem. Is there some way to clear this spool area, so that the 6500A will actually print? Thanks for any advice.
This question was solved.
View Solution.Yup, let's reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
HP OfficeJet 6500A Printer Quality Report - PHA Drops Inquiry
I just installed new HP Officejet 920XL cartridges (Magenta, Cyan, Yellow) in my Officejet 6500A. I ran a Printer Quality Report from the printer menu after I installed the new cartridges. I noticed from the report that the PHA Drops for the Magenta and the Cyan cartridges is substantially less than the PHA Drops for the Yellow cartridge. I'm not sure what PHA Drops are but I would assume the number would be similar for all three cartridges since I just replaced them. Why would the Yellow number be substantially higher than the other two? (Magenta - 4350627000, Cyan - 4507370000, Yellow - 5558569000)
Hello jnedved,
Welcome to the HP Support Forums! I see you ran a print quality report after changing your cartridges and you were interested in the PHA count. The PHA is the Printhead Assembly, and the count number is the printheads drop count since being installed. It does not reflect the drop count of the new cartridges. To get a better understanding of how ink is used, please take a look here: Ink Usage in Inkjet Printers.
There could be many factors as to why the yellow PHA drop count is higher than the cyan and magenta cartridges including: ink used to service the printer, pages that you print (some may use more of one color than the others), ink evaporation, etc..
Ink is used in a number of ways throughout the printing process, from preparing the printer to print to the actual printing of documents, photographs and other materials. HP designs its inkjet printer systems to deliver outstanding value in printing customer documents while using enough ink to maintain a reliable printing system that delivers outstanding print quality over the life of the printer.
The PHA Drop count listed on the print quality reports are for warranty purposes only, I hope this helps!
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Officejet 6500A Plus - Check printing alignment too high
I am unable to find a way to properly align my checks in the printer. They are printing too high on the form.
This question was solved.
View Solution.Hi MMSINC,
You might try printing the checks with the Print Quality option set to Draft Mode. See Page 30. Does that help?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert -
Unable to obtain vivid print quality with HP ColorJet CP1515n after upgrading to Windows 7
Since I upgraded to Windows 7, I no longer get the same sharp and vivid images that I used to get using Windows XP. The colors also differ from the colors on my screen. Apart from upgrading to Windows 7 and installing the HP Universal PCL 6 driver, no changes have been made before the problem started. I still use Corel Draw 10 and print on the same glossy paper used when the print quality was fine.
dpv,
If we suspect operating system or driver problems since moving to windows 7 we can try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too. -
I have just purchased a MacBook Pro as my PC has finaly died.
I have three Inkjet printers i.e. Epson Photo PX700W Epson Photo R340 and a Canon Pixma ip4600 which I connected to my Mac and the print drivers were automatically downloaded. Now when I print using any of the printers the functionality PC i.e. Choice of paper and print quality settings. Is this all I get when using the Mac OS lion or should the functionality be on a par with Windows?Depending on the application you are printing from, you may need to press the Show Details button in the print dialog to see all of the additional driver menus.
The image below is for the extended print dialog of TextEdit and for a Canon MP990 printer. The Show Details button is on the bottom of the print dialog and will change to Hide Details when selected. And with the menu changed to Quality & Media, you have paper options and print quality settings. -
I am trying to print redplum coupons and I can't, help. I have updated java, adobe flash, and made sure my printer was set on default. I am not sure what I am doing wrong. I have contacted redplum and no one will help.
No Apple response??? Redplum/Valassis will not help either. I searched, using the cups error message and though it is Unbuntu, same error so maybe useful...only problem: details would not display unless I join Unbuntu forum. What a pain to do anything with my Mac or find any help. I honestly regret buying this buggy OS.
Anyway, here is what I found, FYI:
http://ubuntuforums.org/showthread.php?t=483415
As the old saying goes: when in doubt, consult the manual. The problem appears to be that I added the printer using the KDE Add Printer Wizard. It was automatically given a "socket" URI instead of an "lpd" one. When I:
- altered the printer settings at http://localhost:631 (the CUPS admin page) as instructed in the manual for the printer, and
- copied the PPD file into a second place on the hard drive (as instructed on ubunutuforums, see the link above)
..everything started working.
It's still slower than windows, but I can live with that
Probably a simple fix. Change the socket I.P. to match the printer I.P. like this:
socket://192.168.1.86:9100. The thing I'm concerned with using socket:// is that AFAIK the printer I.P. must not change. In my case I'm able to assign a static I.P. address to the printer but it's something to consider.
I found that the only thing I needed to do was change socket to lpd (and remove :9100 off the end as well). See Solving Ubuntu printer broken pipe problem (DocuPrint C525A) . BTW thanks for steering me in the right direction - very grateful.
Solving Ubuntu printer “broken pipe” problem (DocuPrint C525A)
Posted on November 25, 2008
Are you having a problem with your printer under the latest versions of Ubuntu (perhaps it worked under an older version)? Are you able to print short documents, but not longer, or more graphics-intensive, documents? (e.g. the unfortunate people at http://ubuntuforums.org/showthread.php?t=625493). Do they sit there as Processing for ages and then switch to Held? If you have the same problem I had the solution I tried may work for you too. Firstly, check your cups error log:
sudo gedit /var/log/cups/error_log
If you see anything like the following, the solution may be simple:
[Job 201] Unable to write print data: Broken pipe
PID 13359 (/usr/lib/cups/backend/socket) stopped with status 1!
System > Administration > Printing and right click on your printer, selecting Properties. Settings > Device URI
If you see something like socket://your_printer_ip_address:9100 just change socket to lpd and remove the :9100 off the end. Then click on apply.
Apparently lpd is a more modern protocol which works with most printers whereas socket is more raw (and potentially faster but riskier in a network situation). Somewhere along the line, the default Ubuntu/Gnome setup for networked printers shifted from lpd to socket. Some primitive printers will have benefited whereas a larger number of more modern printers will have suffered.
Please correct me if I am wrong (which is highly possible) but the underlying problem could be that socket may make the printer wait a long time for a large file to be processed ready for printing. Some printers, such as the Fuji Xerox DocuPrint C525A, may drop the socket if things take too long to start coming through.
Changing timeout settings might work but lpd is better than socket so it is the preferred solution in any case.
If this works for you, please leave a comment to let others know (ideally with a description of the printer and Ubuntu version). Printer may be relevant if it doesn’t support the direct stream protocol properly. NB I may take a while to let your comment through because of the volume of spam. Sorry about that.
Finally, thanks to sphilli8 for the steer in the right direction at http://ubuntuforums.org/showthread.php?p=6245626.
http://ubuntuforums.org/showthread.php?t=483415
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