6500A Plus - Duplex return message paper too short

Just install the new printer yesterday and never managed to print two side (deplux) documents.
When enabling the two-sides print mode, i got a warning message on the computer that the media size is too short (french message because of my setup).
When clicking OK, it start printing but on different paper (no duplex!!)...?

The attachment contains information on duplex printing from an HP document. Also, have you tried to perform this task directly from the printers front panel?
Dave M.
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I am an HP employee.
Attachments:
Print on both sides.docx ‏13 KB

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