6500A Plus won't connect to server

I can't seem to use ePrint or Apps functions. When I go to follow the steps to configure it all it just keeps telling me it can't connect to the server. We have moved, and gotten a new router as well as updated to Windows 8.1 but everything else seems to be working fine. I can print, scan, copy, and fax. I just can't use the other features.

Hello Jesi15,
Welcome to the HP Support Forums!
I see that the Officejet 6500A Plus is not connecting to the server to enable Web Services. I would like to offer this as a suggestion.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the connection, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to connect once done, if still unable to connect, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to connect, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Best of luck, let me know how things go.
JERENDS
I work on behalf of HP
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6500A Plus won't connect to server

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