6520 black ink won't print

I have changed over to new Laptop and am runnign WIN 8.1.  Installed 6520 Photosmart which was working perfectly on XP before change over.  Updated with new drivers- installed-uninstalled and installed printer upgrade from HP website.  The Black ink won't print. I have cleaned printhead...many times.... but the black still won't print.  Have replaced cartridge- naturally use HP products.  Still won't work..... do I need to replace printhead??
Running AVG virus.
Appreciate some further help.

Hi Folks,
@Perth-Aussi-
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
@Grun- Please use the same troubleshooting document as mentioned above. If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results, I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

  • HP Photosmart 6520: Black ink is not printing evening after installing all new ink cartidges

    Good evening,
    Printer has been working great since I've bought it.  I replaced the black ink cartridge today because my daughter remarked that blank pages was printing ... no word doc.
    Tonight I tried to print and no black ink, neither from the Printer function nor the Copy function.  
    Just to make sure that this wasn't a bad black ink cartridge, I went out and bought and installed all the ink cartridges and still no black ink,.
    I have run the software - Clean Printheads, both steps, twice (after waiting an hour inbetween the first and second series.)
    I have verified that the in flows from the cartridge.
    I have verified that the vent hole on the cartridge is open.  
    The warranty ended on 12-31-2013. 
    The only time I see black ink (words) is when I print the PRINT QUALITY DIAGNOSTIC report.
    Printhead removal does not appear to be user available.  Any suggestions - other than buy a new one?
    Gunz

    Hello afcosta355,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
    I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
    Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
    If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Black Ink won't print & "Ink System Failure"

    I have a 3 year old HP Photosmart Plus e-ALL-IN-ONE B210, Product # CN217A.  I was doing a lot of printing yesterday, noticing that I was getting low on Black ink.  Then I got a very light page and changed the black ink cartridge.  I installed it and....nothing!  I cleaned the print heads...nothing.  Thinking I had a bad cartridge, I went to the store and exchanged it.  Again, nothing.  So following direction's on HP's website, I removed the print head and gently wiped it off.  I placed it back, following directions, reinserted the ink cartridges and now I get the "Ink System Failure."  I also cannot align the print cartridges, either.  Any help would be greatly appreciated.

    As it's 3yrs old, it's likely out of warranty (typically warranty is a year from purchase date). It might be worth soaking the printhead as described by @Bob_Headrick below....
    1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
    2) Next remove all the ink cartridges, then remove the printhead assembly.
    3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
    4) Remove the printhead and gently dry the electrical contacts.
    5) Put the printhead back in the printer and then reinstall the ink cartridges.
    Please let us know if this works
    Thanks
    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Photosmart Plus B209a-m Black Ink won't print

    My HP photosmart Plus 209a-m stopped printing black ink. I've had it for less than a year and it worked perfectly up until last night when all of a sudden it stopped printing black ink.. All other colors work fine. I've taken every action suggested by HP support site, I've cleaned the print heads, ran alignments, changed cartridges twice to new one (have never used anything but HP new cartridges) and still no black ink. So I searched for an answer outside the HP site and tried every suggestion I came across but still to no avail. I did find, however, that there are a lot of people with the same problem but I've yet to find one person that has solved it. Please somebody help me!
    This question was solved.
    View Solution.

    Hi klfalk,
    Did you follow this document ?
    When you changed the black cartridge, did the issue persist?
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Black ink won't print

    I changed the cartridge, cleaned the print head, checked the the cartridge vents, went through all the steps in the trouble shooting section but nothing works the other colors are fine just not printing black. Help

    Hi , I see that you are experiencing issues printing in black. I would be happy to help you.
    Are you using Genuine HP Cartridges?
    Try and print a hardware self test on the printer to find out if it is a hardware or software issue.HP Deskjet 3520, HP Deskjet Ink Advantage 3520, 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series - Printing a Network Configuration Page. I believe this is the document that you have already tried. If not, try the steps to see if it will help.Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage and Deskjet 3520 e-All-in-One Printer Series. Please try the steps in this document to see if it resolves this issue. In Solution three: Remove, inspect, and reinsert the cartridges, number 8 :, the printhead in this model is permanent you won't have a latch and Solution nine: Replace the printhead, the printhead isn't removable. Ink Cartridge Problem: 'Incompatible Ink Cartridge' or 'Ink Cartridge Must Be Replaced' Message Displays for HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.
     

  • Black ink won't print in my 410C all-in-one. cartridges, will print colors

    My 410C printer said my color cartridges were low. I replaced with new ones (I use 564XL) & now my printer will not prink or copy anything written in black. I even replaced both black & photo black cartridges thinking that was the problem. I have cleand the print heads & printed test pages. printed color inks only.

    The troubleshooting steps in the document here may help resolve black not printing on your Photosmart c410 printer.  If the steps there do not resolve the issue the post here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • C309a black ink won't print - just put in a brand new cartridge

    I have gone thru all instructions on how to make the ink print but nothing is working.  It is printing but it is so faint you cannot read it.  I went thru the set up and cleaned the print heads twice. I have reinstalled the print cartridge many times.  I checked the vent and it looks OK.  Still will not print.  Next step in the instructions is to replace the printhead.  Not sure if that is worth it??  It is no longer under warranty so do I just need to bite the bullet and get a new printer???

    If the troubleshooting steps in the document here do not resolve the issue the post here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Office jet pro 8600 how to default to black ink only when printing from my ipad

    Is there a way to set an option to print black ink only when printing from my Ipad 2?
    When I use the print icon the only option that shows is double page. I would like to be able to print black only.
    I can set that option when printing from my pc....
    This question was solved.
    View Solution.

    Hi,
    Airprint does not support Black ink only printing, however the HP ePrint app allow it.
    Be aware that the option is only available for documents (e.g Office files, PDFs, Web pages and emails) but not for Photo files.
    You may find the steps to get and use the app in the document below:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01616126&cc=us&dlc=en&lc=en&product=4323659&tmp...
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Office Jet Pro 8500 Black ink will not print

    black ink will not print and alignment fails.  I have cleaned the print heads through all levels.  The colors print perfectly but black will not print.  I have reset the printer, run tests pages, but still no black ink and the unit trys to align, but fails.  The unit is no longer in warranty.
    This question was solved.
    View Solution.

    Hi mariajw,
    Thank you for your reply!
    What I would recommend to do at this time is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Best regards!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Blank ink won't print on 5520 Photosmart

    I have done everything....cleaned, aligned, checked and double checked.  I have installed four new cartridges, and my black still won't print.  Everything was fine and then all of a sudden my 'old' black wouldn't work (it was only 1 month old), so I printed a couple of printhead and alignment pages.  No changes.  Still no black.  So I went out and purchased all new cartridges (and all HP) and a substantial cost.  The problem is still there.  I don't need to know about the four steps, etc as I have done them all at least three times.  When the alignment sheet is printed, all I get is blue and a couple of red words at the bottom of the page.  Should I just give up, throw this *!*!*!*!* away, and start using my Canon?  I am so frustrated that I could just cry

    As this is a 5520 I'd advise calling HP Phone Support about, regardless if it's out of warranty, as you may require a replacement printer.
    Can you please let us know how you get on?
    Thanks
    Ciara
    Troubleshooting
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&dlc=en&docname=c03955472
    Phone no.s
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Alignment failure and Black ink does not print

    Aligning failure message.
    Black ink does not print.
    I selected clean print head-more than once.
    This question was solved.
    View Solution.

    Hi @privat_ 
    I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not.  Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
    If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video.  I only suggest doing this if he printer and printhead are out of warranty.  Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
    I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
    PaganC wrote:
    flushing it worked, Yeah!!!!!!! thanks for your help.
    Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead!  If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Photosmart Printer 6510 - Black ink will not print

    I have an issue with my printer in that my black ink has stopped printing. Over the last few days I have read through the information on the HP trouble shooting site and this site and my isses is still not sorted. To date I have tried the following:1.  New cartridge (both were genuine HP cartridges)2. Cleaned the print heads3. Removed the cartridge and cleaned all the contact points4.  The ink levels are showing as full.... I am not sure what to try next, cany suggestions welcome! ThanksRachel

    Hi , I see by your post that you aren't able to print in black. I will certainly do my best to help you. I have provided some documents for troubleshooting this issue, some of the steps you may have done already. Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C... If the issue persists, then do a power reset. An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing. Disregard the title. If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.
     

  • Black ink cartridge in printer won't print the black data on paper

    Product Name and Number: HP Photosmart 5514 e-All-in-One Printer - B111h
    Operating System Installed:  Windows 7 64-bit
    Error Message:  None
    Any Changes Made To Your System Before The Issue Occurred: None
    I went to copy data on my printer and noticed that the blank ink was fainting.  Changed black cartridge
    and now unable to print anything that has black coloring.  Changed to a new black ink cartridge and
    still unable to copy or print anything involving blank coloring.  Did all the prompts on the troubleshooting
    with no such luck. 
    Is there another trick that can be done?  Would appreciate the help.
    Thank you
    This question was solved.
    View Solution.

    Hello Alex,
    You could try the following troubleshooting link:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02914910&tmp_task=solveCategory&cc=us&dlc=en&ju...
    In particular, solution 6 may be helpful in your situation - print a print quality diagnostic / check that the supplies are correctly vented / printhead cleaning.
    Hope that this helps.
    ---- If my answer was helpful please click the Kudos star.
    If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
    (I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

  • Why would a new 564 black ink cartridge not print?

    New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

    Good day to you @holb , welcome to the forums
    I read about the black ink not printing for you.
    If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    How Do I Find My Model Number?
    Thank you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP 6520 Black Ink Not Working After Trying Fixes Listed

    I have looked at the forums and tried the fixes listed...running a printer head cleaning, checking the vents on the ink cartridge...ect.  Black will still  not print...all other colors are fine.  Does this mean my printer is shot?  Does this meant the end on my relationship with HP?

    Hi @kossoff831 
    This does not have to be the end of your relationship with HP! I can help
    Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
    If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    If you end up calling, please let me know the outcome of your call.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

Maybe you are looking for