65L7350U No optical audio output when watching Netflix

Purchased a 65L7350U to replace a dying Mitsubishi.  I like to use headphones so have set of Sennheiser RS120 wireless headphones, these are analog, not digital.  When I plugged the RCA jacks from the Sennheiser headphones into the new Toshiba TV, there was no sound.  Then I relaized I had the same issue with a LG TV I bought a few months ago.  I solved the issue on the LG by going to Radio Shack and buying a DA-710 Digital Audio to Analog Converter and a short Optical Audio cable.  So on my LG, I can listen to TV and Netflix through my Sennheiser RS120s (another set, I have several).  Note that on the LG, I'm getting Netflix through a Roku device.
So I buy the Radio Shack DA-710 converter thinking this will allow me to use my headphones with my new Tohsiba TV.  In fact, I am able to listen to TV over the headphones.  The issue is when I switch to Netflix (which came with the Toshiba TV, i.e. not using a Roku device), there is no sound. 
My wife called Tohsiba support.  Their suggestion was to reset the TV to factory defaults and set up the wireless internet connection again...which we did but that did not resolve the issue.
I surfed around the net and found similar issues with Toshiba TVs not sending NetFlix audio to amps/sound systems.  There was discussion about the proprietary nature of optical audio signals (Tos-link vs. Dolby vs. ARC...I dont know). 
So I'm requesting feedback to understand, or better yet, resolve the inability to hear audio on through my headphones while watching NetFlix.  Again, headphones work fine for TV.  Also, I can hear the sound on NetFlix through the TV speakers, just not throught he headphones.
Looking forward to your feedback or suggestions.
Regards,
Mike_D

If you can't solve your issue and no one in the community can help, contact support to speak with a tech support agent at (800) 631-3811.
- Peter

Similar Messages

  • Optical audio output specs

    What sample rates and frequencies can the optical audio output handle?
    Is 96kHz/24bit available?

    I am not convinced you've given a valid answer. Maybe if I elaborate a bit more...
    I have a song in iTunes that is in the Apple lossless format. The song is sampled at 96kHz/24bit.
    When I play that song via AirTunes to an Airport Express, the optical digital output of the Airport Express provides 48kHz/24bit to the input of my standalone D/A converter. It appears that somewhere between iTunes and the Airport Express the audio information is down-sampled from a 96/24 signal to 48/24 signal.
    So my original question, rephrased, is: when I play a 96/24 Apple Lossless file in iTunes, and send that song via AirTunes to AppleTV, what is the sample rate at the optical digital output of the Apple TV? Does Apple TV, like Airport Express, down-sample the digital information, or does it pass the ausio information through at the full 96/24 bitrate of the audio file?

  • Optical audio output not working on mac mini

    I have a brand new mac mini (less than a week old) that I've hooked up to my media center. Unfortunately, when I hook the optical audio output to my Pioneer receiver, I get no sound. I know the receiver decodes optical audio correctly because it does so with my DVD player and my Xbox. I have tried all 4 optical inputs on the receiver, and have tried two different optical cables, as well as 2 different optical adaptors (required by mac mini to go from TOSLINK to the mini TOSLINK output on the mac). This tells me that all signs point to the problem being with the mac audio optical output stage itself. I have called apple technical support and have had it looked at, at an apple store. Unfortunately, the apple store does not carry a device where the audio output could be plugged in to verify that no sound is delivered. Apple refuses to replace the unit because I cannot prove to them that the problem is with the mac mini and not with the pioneer receiver. I find this incredible. My first experience (and quite possibly my last) with a mac has proven to be a nightmare.
    Before I contemplate returning the unit and demanding my money back, is there any help anyone can provide....some magic bullet I've overlooked? Has anyone else had this problem?
    Thanks....

    Thanks for the reply. Yes, when I plug in the optical cable to the mac, it senses it correctly and changes from "Internal Speakers" to "Digital Out" under the sound system preferences. Also, there is definitely red light coming out of the other end of the cable. That only tells me that the "carrier frequency" of light is most probably being generated, but not that the digital audio information is being modulated on top of it.
    Any other ideas? Out there?

  • Problem with Optical Audio Output

    Hi, all. I'm running my audio out through the optical digital output on my Mac Pro. Recently, I've developed a problem with iTunes, where certain tracks are distorted and others play extremely softly. There is no problem when I run the audio out through the headphone jack...it's only a problem through the optical output.
    Furthermore, when I go to Audio MIDI setup, it says "Output is not supported" for the optical digital output, when I've read that I should be able to make adjustments to it here.
    Does anyone know what might be causing a problem with my optical output? Thanks so much!

    Look in iTunes' "Playback" preferences. Try turning off "Crossfade", "Sound Enhancer", and "Sound Check"/

  • Does digital optical audio output "sleep"?

    Digital audio works fine as long as an application is actively generating audio, but when it is paused for a short while, I start static from my amplifier similar to what I hear if an optical cable is disconnected. I notice that there is no light coming out of the end of the optical cable. This was a problem in setup, as the absence of light caused me to think that the optical cable was damaged or not properly connected.
    Does the optical audio output "sleep" after a period of nonuse and lose carrier? Is there a way to keep it active all of the time?

    I've also been having this problem with my Mac mini (2009 version). Static/crackle sound over digital connection when the audio has been idle for a short while.
    It reminded me of an old problem that some PowerBook G4 users had several years ago, where the audio hardware would go to sleep to save power and there would be a delay while it woke up. I remembered that there were a coupe of utilities created to remedy this problem by playing silent noises at short regular intervals.
    I tracked down these utilities - KeepSoundAwake and SoundOn. Someone mentioned that SoundOn used a whopping 1% of CPU and showed a Dock icon, while KSA usage was usually 0% and had no Dock icon. So I decided to try KeepSoundAwake.
    Here is a link:
    http://mrfeinberg.com/KeepSoundAwake/
    So far so good. I've been crackle-free for the last several minutes since starting up the program. This is a pretty ancient application (last update was a fix for 10.3 compatibility), so there are a few things to be aware of. I now have this one non-intel-native app running constantly, which is sort of a bummer - but with 4GB, I'm not too concerned. The PrefPane that comes with it will not run at all since it is not intel-native, but the default settings are fine so that's not really a concern either. You do need to make the app a startup item so it will be running all the time.
    If I encounter any problems with using KSA with my setup, which includes running some multi-channel audio through Plex, I'll report back here.
    I do wish Apple would officially address this issue so we wouldn't need to use a 7-year-old hack!

  • HT202730 Macbook Pro Optical Audio Output Toggles On/Off

    My Macbook Pro optical audio output seems to switch off with a loud click when sound is not playing for a few seconds.
    Then, when sound resumes, there's a delay as it switches back on.
    Is there a way to stop this toggling?
    And please don't tell me to check the connections.
    I've already tried different sample sizes and bit rates to no avail. It seems as if the system is switching something when there is no audio being played, then switching it on again. Even if the playback is only on pause.

       Reset PRAM.   http://support.apple.com/kb/PH18761
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".

  • Optical audio output has stopped working - can anyone help?

    My optical audio output has suddenly stopped working. I use the Mac Mini as a music centre, so use the optical out all the time. The analogue signal works (when I plug in headphones, I can hear the music) AND I have checked my audio system by plugging another Mac mini into it and it worked.
    I can see the red laser light from the cable when I unplug it.
    I have not changed any settings.
    I presume this is a hardware failure - but it seems like a strange one as the analogue audio is working.
    Any ideas?

    try some of the usual troubleshooting steps:
    _*resetting your Mac's PRAM and NVRAM*_
    _*resetting the System Management Controller SMC*_
    also, run _*Apple Hardware Test*_, using the installation DVD that came with the mini, to see if any hardware problems are reported.
    JGG

  • Does Qosmio F60-00Y have an Optical Audio Output (toslink\spdif)?

    Does the Toshiba Qosmio F60 Australian model have an optical audio output?

    Hi
    I found this Toshiba page about Qosmio F60-00Y:
    http://forums.computers.toshiba-europe.com/forums//thread.jspa?messageID=194743
    Unfortunately, there is nothing about SPDIF and digital output.
    I found some details about European F60 series and didnt find any info about SPDIF
    For me it looks like the SPDIF is not available but this is just an assumption

  • Optical audio output jack

    Just purchased this new desktop and am running the audio output out throught the optical audio output jack into my surround sound receiver, AWESOME!  Wanted to know if I could connect an optical audio splitter to this jack and split the audio output of the computer into TWO separate receivers?
    This question was solved.
    View Solution.

    There are SPDIF/Tolink splitters out on the market... here is an axample.
    http://www.amazon.com/ViewHD-Toslink-Optical-Splitter-VHD-TS1X3/dp/B00G191YL8
    ( I am an HP Employee )

  • HT1551 Screen goes black but sound continues when watching netflix on apple tv

    Screen goes black intermittently when watching Netflix , sound remains. Broadband is strong , not sure what problem is

    That will usually indicate a network issue. First try rebooting ATV and router.
    Make sure DNS is set to automatic (settings - general - network). If on wifi try ethernet. Go to istumbler (Mac) or netstumbler (PC) to get a report of the network, look for signal strength and noise.

  • Moving subtitles vertically in Apple TV when watching Netflix

    Hi all,
    Wondering if there is a way to move subtitles vertically when watching Netflix on the Apple TV? Reason i ask is because i have a cinemascope screen and when i watch movies in 2.35:1 aspect ratio the subtitles falls outside the screen frame.

    Anyone?

  • When watching netflix on appletv is goes black but the sound is still there

    When watching netflix on appletv  after 5 mins it goes black but the sound is still there and only resumes if I rewind or fast forward and then sometimes just goes back to the home menu

    Yes, I understand that. But The screen issue is not a result of user damage. The phone was not dropped when the screen got cracked. My daughter was standing in a chair at the table and dropped one of her toys onto the bottom of the phone and cracked it right by the home button. (Nowhere near the LCD/digitizer flex cables, connections, or logic board components) then a few months later my phone had died, I plugged it in, it showed it was charging, then Apple logo disappeared and screen didn't work. AFTER contacting Apple about the issue and them telling me that it "is a result of the very minimal crack to the sheet of glass that has no relation to the LCD or Digitizer and that the warranty does not cover it I had taken it upon myself to change the LCD/digitizer to no avail, as well as backlight ic and backlight coil to no avail. But how do I go about letting Apple know that it is in fact NOT due to the cracked screen nor is it due to the flex cable connections? I can't. So the lady that works the call center phones  trying to "convince" me that she knows what she is talking about and "convince" me that it is from the cracked screen I have to take her word because I can't show Apple that its not because of that without paying them $199 to fix the screen in which case they will just send me a new phone rather than fix the faulty hardware under warranty.

  • My iPad (1) won't rotate when watching Netflix.

    My iPad (1) won't rotate when watching Netflix.

    Tell it to Netflix.
    It's their app, they are responsible for how it works.
    I think it makes perfect sense the way it is now-maybe they could add a setting to give the option of turning off the lock.

  • No audio output when playing flash player??

    No audio output when playing flash player.   Any suggestions?  thanks.

    Without going into detail on the DVD aspect of your question (ripping/decrypting a copyprotected DVD is illegal in some countries), what format is the audio in that file? Have you tried transferring (and then playing) any other video files, did they work?
    Cat

  • Select HDMI audio output when headphone connectted

    In Snow Leopard, I can connect my headphone to Mac Mini, and select HDMI audio output when I want sound from monitor, or select headphone.
    But in Lion, I can not select HDMI when headphone is connectted, so I have to plug/unplug headphone very often, quite anoyying...
    How can I disable this feature?
    Thanks.

    I've just started a thread regarding this exact issue, but in Mountain Lion.  Did you ever solve it?  Or, if you have upgraded to Mountain Lion, do you still experience it?
    EDIT: Almost exactly 1 year later you get a response. lol.

Maybe you are looking for