6680 Firmware update: Contacts not displayed on ph...

Hi, I upgraded my 6680 withe Nokia Software Updater. Before updating my phone I successfully carried out a full back up of the phone and the 64Mb memory card installed in the phone. I used PC Suite 6.8.13.0 to carry out the backup (it used Content Copier v3.0 that is part of PC Suite). The software update completed successfully. I then Restored the phone from my full backup. This appeared to complete successfully. When I attempted to verify the information on the phone I noticed the following: 1. All data, including custom settings (but not 3rd party applications that I had installed) and all messages were restored to the phone. 2. The Contacts are empty on the phone. I then tried the following on the phone: Contacts / Options / Copy - From memory card. This results in no data being copied from the memory card (I do not belive that the contact dats is on the memory card anyway). 3. I have noticed that using the Nokia Phone Browser in Windows Explorer (Windows XP SP2) that I can see all my contacts in the Contacts section. This indicates to me that the contact data is on the phone. I repeated the restore from full back up process and it had exactly the same results. I then tried backup my Phone memory to the 64Mb card with the following thought - if the contact data is on the Phone in Phone memory, and I back it up to the memory card, then I may be able to try restoring the Phone memory from the card and see the contacts again. I was able to successfully back up the Phone memory to the card. I restored the phone from the backup on the card and it completed with a reboot. There is still no contact data visible in the Contact on the phone BUT they are still visible through Windows Explorer/Nokia Phone Browser. I then tried to go to Contacts on the Phone and choose Copy / From memory card. Again there were no contacts to restore (despite the allegedly successful Phone memory backup) and the Contacts on my phone is still empty. Additional information: I do NOT syncronise my Contacts with any application such as Outlook/Lotus Notes etc. This is becomming the straw that will break the camel's back - unless I can get my phone to function the way it should I will NEVER go near another Nokia product again - and ensure that none of may family do either. Any help is greatly appreciated. Regards, Martin

Hey, I can second this! Just upgraded the firmware to V4.04.07 on my 6680 and I have also lost visibility of all my contacts. They are however showing in Nokia PC Suite Contacts section when phone is connected. (PC Suite v6.81.130) I did a full back-up of the phone before upgrading fimware, and then tried to restore afterwards. Initially I had problems restoring and it would freeze after 'messages' but eventually after a couple of attempts it made it to 100percent restored. All data seems to have been restored to the phone ok and everything functions (including tomtom) apart from the contacts. I can even sync my 6680 with Lotus Notes for calendar, to-do etc. ok. The contacts were originally stored on the phone for the extra fucntionality as mentioned by martin above. I have tried copying from Memory Card SIM within the phone and it says there are 0 records, I have tried to sync (update button) the PC Suite with the phone and as mentioned previously this does nothing and returns the error ' The syncronisation has been terminated '. I checked the folder C:\Documents and Settings\user name\Phone Browser\Contacts and there were no VCF files in there at all. I also have the PCsync installed (auto-installed when using PC Suite to read messages on phone) and it made no difference before or after. I have tried adding a contact onto both phone and PC suite and neither will sync to the other, with same error as above. I have destoyed the log as described in C:\Documents and Settings\user name\Application Data\Nokia\PCSync\SynchData and this also made no difference. I am loathed to try the full reset (*#7370#) on the phone as described previously bearing in mind the problems this seems to cause! Did you get past the lock code martin? If I put in new contacts manually into the phone they are saved and work ok - don't fancy doing that over 160 times to re-populate the phone! This is all very dissapointing and not expected of Nokia...strange thing is one of my colleagues has updated several of these phones and never experienced a problem, but this is obviously not unique as a couple of us have raised the point now. Help would be greatly appreciated... Craig (PS format has gone to pot...i did remember to use ENTER!)

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